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Customer reviews

Rating 4.4 out of 5 stars with 2029 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the printer's print quality, noting that the pages print out super clear. Customers also appreciate how easy and straightforward the printer setup process is.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,029 reviews
  • Rated 1 out of 5 stars

    Stops working if change wifi password

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked 2 days until needed to reset our WiFi password then it refuses to print from laptop, but prints from apple devices. Reset it up & tried everything, but still doesn’t print. Waste of $

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print heads went out and need replaced before I could even get through the ink it came with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work, waste of money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this printer all the way to the office. Set it up etc. It didn’t even work! Very disappointed! HP customer service didn’t even know what was wrong. It stayed frozen with an error message.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP smart tank

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up went ok but to get it sinked with my computer not so easy. Hp help stinks also as they where not much help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misrepresented

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is ok at best. Ink “tanks” are supposed to last but didnt make it 2 months. Similar quality of any other $99 printer. Dont waste your money because thats what it is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this printer. Have had for two weeks and is a total disappointment. will not set up correctly and constantly goes offline.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible set up and slow took it back HP people were good though

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get the wifi setup. Cannot get it back to start the process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't stay connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer worked fine for 30 days. Now it does not stay connected and we have to constantly cancel print jobs. This happens both in wifi and ethernet connections. Would not recommend if you are looking for efficiency.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty is fake

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a year and 2 months Forced update & crashed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing but problems

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all! Taking it back to Best Buy 2 fix

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crapped out in 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 month in, it wont connect to wifi anymore, and it will only print from one of my computers when plugged in. Absolutely maddening for a brand new printer!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work well with iOS on iPhone or iPad.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does not work well with IPhone or IPads. It shows errors and then stops printing and then starts all over and print several partial projects.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible printer because HP added a mandatory app to it that you must use. The printer is glitchy to operate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Smart Tank 7602 printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like it. I cannot get it set up with my laptop or my phone. I ended up having to hook my Espon printer back up. I use to set up printers but this one is for the birds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t but it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worst connectivity's I ever seen. Scanner doesn’t work well with PC or laptop. Don’t buy it, it wast of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart tank printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great glad not to have to worry about ink anymore.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Quiet and Quick For Both Setup and Use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up a printer can be daunting. Fortunately setting this printer up was a breeze! I installed all of the inks before setting it up for wireless on my network. HP's software was simple and direct; it walked me through each and every step quite easily. My household has two separate networks; one 2.4ghz and a 5ghz. Devices for content consumption and work are on the 5ghz band, and my IoT devices utilize the 2.4ghz. Thus, I opted for setting the printer up on the 5ghz band and it was incredibly simple. For my Chromebook, the printer has to be on the same network band. Printing from a phone? Easy. Desktop? Easy. This is my first printer that uses separate inks as well as cartridges. Filling the ink reservoirs was easy! This printer replaces an HP that is now nearly a decade old. This one is much quieter and better looking. This printer does double-sided and collates! My only nitpick is that the opening hinges and their stops feel a bit weak. Pros: Quiet; easy to set up; sleeps/idles; prints double sided; large ink reservoirs; honestly a nice unboxing process. Cons: It uses more than 1w during sleep (This is still Energy Star rated); the hinges feel a bit cheap.

  • Rated 1 out of 5 stars

    BUYER BEWARE!! DO NOT WASTE YOUR MONEY!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the WORST ITMES I HAVE EVER PURCHASED. I Have tried EVERYTHING. It is 364.00 thrown away!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly dissconnects and freezes up have so much trouble trying to print will return

    No, I would not recommend this to a friend