Customer Ratings & Reviews

Wi-Fi connectivity issues, installation issues wouldn’t buy again

The printer works fine. However, the power cord constantly falls out of the back of the printer. Very frustrating! Returning is such a project with something that weighs this much and has been unboxed.

Could not get it to pick up paper. Got 2nd one with similar problem. Took in and got it to work. Took home and would not hp up to internet. After many unsuccesgul hours i returned it. Don't recommend it.

Very poor quality. Wasn’t able to install printer heads because it wouldn’t move so they could be installed. Tried multiple times, it wouldn’t budge. Going online to troubleshoot, was told to move it and was afraid that it’d break if I applied any more pressure attempting to do so. Returning printer and going with another option.

I purchase this printer to replace my old HP pro 8600 plus. I really wanted to like this HP smart tank 7602. The first problem I had was after the printer upgraded firmware automatically. IT BRICK. I had to troubleshoot for 2 hours to un brick and use. Finally I got it to work, next day the so call magic keypad or touch screen, was totally unresponsive. Turning it off wouldn’t work ether. I gave up and returned. I will wait for a few months for a fresher batch. I will repurchase this printer it has good reviews. Perhaps it was just this one since it was on sale .

This works well but is very hard to set up Had to call the book number with a son who knows tech stuff and it took over 2 hrs

Initial setup was ok - not entirely intuitive. After that the system locked up and there was no way to get into the printer and reset the configuration much less look at any errors. Tried to hit the HP support website and all they wanted to do was sell me more ink. NO HELP. Returned it and bought a competitor that has worked flawlessly since.

No me gusta su funcionamiento , el proceso de pri ting es lento y gasta mucha tinta

HP did not supply a special phone cable. A standard cable will not facilitate a dial tone for the fax.

This is a MISERABLE printer! It's loud, slow, and prints horrible quality. It's not worth the space it takes up! DO NOT BUY. STAY AWAY. Go with a BROTHER instead. HP quality has plummeted.

Probably printed no more than 40 pages over the 5 months since purchase. Now the feeder is malfunctioning jamming paper every time. Can't print anything anymore. My last printer from Epson lasted a very long time only the network connection became flaky over time so replaced with this one. The 'long lasting' tanks will now end up in a landfill contributing more harm to the planet.

Not the most easiest to print. Confusing to get it to print.

Excellent cost effective but quality is not not so good as regular inkjet printer

Instruction very hard to understand Would not purchase again. Slow

I purchased this tank printer to avoid excessive costs of cartridges. The tank is great but the printer consistantly needs to be turned on and off to continueing print jobs. I seems to loose something in the programing. Very fustrating. I was looking for dependable printing but this printer isn't doing the job.

i wanted something a lot faster and print quality better color

Sometimes it needs to take the order more than one time

Easy setup and printing is very good. The color is bold and bright

The paperwork said this printer doesn’t qualify for ink replacements by mail. Dumb.

Need duel-sided scanning? Go elsewhere! I was told by an HP Rep who was actually in the store when I bought this that it could do duel-sided scanning. I got it home, and guess what. IT DOESN"T. The rest may be good, but if it doesn't do what you need, it's pretty much worthless.