Customer Ratings & Reviews

Just like several other reviews, my install resulted in the dreaded “waiting for setup ro complete” message on the printer’s display, which everything i could think & try for 1.5 hours didnt resolve. Ive been biulding PCs since 8088’s & DOS, so I’m quite familiar with needing the get the latest drivers and/or firmware. Built more PCs & bought/connected more peripherals than I can recall in the past 30+ years but once you get HP’s dreaded message, there’s no going back. Biggest mistake was following their HP manual included with the printer, which recommends their Smart app and using a mobile device. It took me 2 hours of chat w/ the HP rep where 1.5 hours had her logged into my PC to reset the printer twice, where even she couldnt get it fully connected until after the printer took a background software/firmware update on its own (w/ absolutely no indication it was doing this until after it completed it). Wish i could get the lost wasted 3.5 hours of my life back. Shame on you HP for your own documentation with the printer being so vaque & misleading. Bottom line: If you are a PC or Mac user, do the setup on your computer and foregoe their #1 step that suggests using their HP Smart app & your mobile device! Bought this HP Smarttank 7602 to replace a failed OfficejetPro 8600 (which I had first completely removed/uninstalled all software, so was starting with a clean slate). Build qualty of the 8600 was superior to the thin flimsy plastic of this 7602 & the original setup of the 8600 was a dream compared to this…

This was a super purchase...and so far I have not had to buy more ink. I print lots of data reports and I have been spending more money than the cost of the computer. I tried several printers for a month and thought I would try HP again (especially when I saw the new wells. I even bought extra ink...and so far it has just been a real winner!

Set up was so easy and being able to scan, copy, and print from the same thing is super helpful. Haven't had to refill the ink so not sure of that process just yet. But with everything that I am printing for school I am going to appreciate that offer of 2 years of ink included.

Great printer for home office. Fast, quiet and great quality print.

Set-up was really easy when using the guided set-up instructions. So far the printer itself is functioning well. There is a learning curve which could be aided by more intuitive controls e.g., converting scans to PDF and saving them on connected PC for emailing. However, I believe that, as with other upgraded tech equipment, this device will prove as dependable as the older HP model that it replaced.

Love my new printer. It is smaller than my last (which I like) and the print quality is great

Very quiet to operate. Quality of the prints are very good

Easy setup, easy fill ink, good color good printing,No complaints,

Set up of the printer was quite easy with step by step instructions. Still exploring the features. I miss my 2-2 sided printing and doesn't seem to have a "photograph" copy feature. But, again, its a new printer for me. .print comes out nice

This machine does a lot of printer, scan, and copy functions once you learn how to do them. It would be good if they had a user manual that described all the functionality without having to search online for the info. Set up of the machine was fairly simple and explained well.

This is the best printer I have had! Very clear color prints. Easy set up

Works well as it should. Setup took longer than it should have.

So easy to set up and prints so nice! The app was really easy to use

Prints nicely, including 7 photos. However, the printer used an entire tank (1/2 of a XL bottle) of black ink for 74 pages. Supposedly that amount of ink is good for up to 2500 pages (where did the ink go??). Set up easy for printing but not easy for scanning. My previous Officejet was so easy for all setup. This unit does not have "scan to computer", but instead has wifi direct in its place. Apparently, you have 2 options, wifi (through the router) and wifi direct where the printer, or laptop, or whatever acts like the router. It's either one or the other, not both. I have yet to figure it out. It asks for STMP etc (or something like) and I have no idea where to get that info. HELP says to contact the person who set it up. Well, that would be me. But between the printer and laptop (and HP Smart app), I can scan to my laptop. But set up is not easy for scanning. If I had it to do again, I would probably go back to Officejet, despite the VERY high cost of ink. One more issue on printing photos -- the paper tray can adjust to the width of the paper, but NOT to the length. I put in 5x7 photo paper. But the printed photos were missing approx 1/4 inch of photo (5x6.75, with 0.25 white strip). That truly is in not good. But the quality of what did print was very good.

Easy setup. Works very nice and the ink tanks are simple to fill.So far I really like it. The only drawback so far is it is a bit noisy when it prepares to print.

Love ittt. I use it for all my personal activities and my daughters school work. Is Amazing

Great printer. Extremely easy to set up. High quality prints.

I love this product best printer hands down!! Love the easy ink install.

Good home printer. Good for what I need for personal use.

Easy set up, like option to use LAN cable or wireless. Great ink supply, like being able to see ink levels and easy to fill without making a mess.