Customer Ratings & Reviews

Too slow, low quality printing, exact what I was saying

I haven’t had printer very long so far all is good.

Helped me to find what I needed. The service was very fast and efficient.

A very functional buy helped by an in store tech Gave good insight & information

Very sorry I bought this --- nothing but trouble. Many compatibility issues in installing which were never resolved after multiple calls to HP's tech service. User guide (online only) lists features for all models, many of which you'll unhappily discover do not apply to this model! Shakes ridiculously when printing. Single paper tray is flimsy and switching sizes is a pain! Not intuitive---does not auto- sense things like paper size, and requires too much button pushing to do simple things. I was swayed by its sleek modern look, but have not been happy with it at all. For the price this should be a much better machine! Look elsewhere.

I wasn’t sure about buying this printer because it was more expensive than a replacement model similar to the one we had. I’m really glad we spent the extra money and went with the Smart Tank. The ink levels are visible on the outside of the unit, so you always know how much ink you have.

Purchased because of the ink tank feature rather that print cartridges. So happy. Im no longer changing cartridges every other day. Done a lot of printing and the black tank is still over half full. I was just what I needed!

User friendly! Great quality prints! Highly Recommended!

I have had HP printers. However, the latedts models seemed to be better as canoe anchors. This unit is amazing. Setup for all past units took forever. When i set this unit up, i was giving myself at least an hour. I was pleased with the extra 45 minutes I had.

This is a great piece of equipment that works well and has ink reservoirs that can be refilled. NO MORE CARTRIDGES!!!

Helpful friendly calm store assistance Printer good and reliable

Ink is expensive, this helps mitigate against ink drying out though. Bought this for my in laws, they like it.

Another great printer from HP. Didn’t realize they made tank printer until I needed a new one. Only issue is that it is absolutely miserable setting up. I’ve had to do it for my dad who bought one and myself. It’s was torture on both.

Purchased 4 months ago. Printing performace is fine when working, but driver updates and several connection issues have required hours of time on the phone for remote troubleshooting with Geek Squad.

Overall printer is working great and efficient for my work.

Husband likes using this printer even though it's quite different to operate than his previous one. He likes the idea of bottles of ink rather than ink cartridges. Colored pictures come out looking great, too.

Always have a good experience with Best Buy employee's.

Terrible! Go through all the setup procedures for WiFi connection, test print OK, but then can't connect to it via Windows, Macbook, iPhone etc. even using the HP Smart app. It always shows the printer status offline or asleep. HP Support was terrible to navigate, and eventually they told me to return it to Best Buy. Geek Squad appointment set for later today. Hope a replacement printer will be better, but I think there are major product issues from HP with this model. Will update review after visiting Best Buy.

Print is amazing. If you purchase this for scanning, this is NOT the machine for you. Very cumbersome to set up scanning to your computer (I have a MAC). Actually you can't scan directly to a folder with MAC--or at least about 2 hours of trying to figure it out from the directions, I can't solve my problem. I have different brand scanner that it scans to a folder flawlessly. Plastic body seems flimsy. I feel like I'm going to break it when I open the hood. Can't recommend.

Good printer but sometimes the printer jumps off line before completing the printing job and when the issue is resolved, it starts printing again from the start of the doument which can be a waste of paper if you already printed 20 pages