Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- SKU:
- 6390495
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.
This summary was generated by AI based on customer reviews.
Good and easy to setup. Ink capacity is a bonus.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but does make a bit of noise. Otherwise good.
I would recommend this to a friendHP Smart Tank Plus printer is great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the HP Smart Tank Plus because the ink is liquid, it lasts a lot longer than the cartridges, and is much more vibrant on paper.
I would recommend this to a friendHP smart tank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little difficult setting up at first, just because I never had a smart tank before. Once that was done the rest was easy to set up.
I would recommend this to a friendNice printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talked to geek squad on this printer. Naught this for my dad. He did not want to print color. They told me that I did not have to install the color ink on this model. Not true! During setup it would not let you finish setup until all ink was loaded.
I would recommend this to a friendSo far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good little bit harder to set up when I thought it would be but that’s probably just because me I’m not patient so far nice product
I would recommend this to a friend- Pros mentioned:Print quality
Easy Setup But Paper Jams Frequently
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the printer for easy setup, good quality of print but it has been very frustrating to use due to the frequent paper jams. I understand all of the instructions re: what to do - but this started happening within 2 to 3 days. And it is very difficult to remove a paper jam. I haven't been able to remove the paper tray so there is very little access - unless you have super tiny hands and very long fingers. I would not recommend purchasing this printer. Also - check for how you will access jams etc on all similar printers before purchasing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and feedback. While I’m glad to hear that your printer was easy to set up and you like its print quality, I’m sorry to hear you’ve encountered frequent paper jams. That sounds like a frustrating turn of events, especially considering the jams are so difficult to clear. With that in mind, I’ll offer some resources and information I hope will help.
I could include a link to a paper-jam troubleshooting document, but you mentioned having followed instructions, so you’ve probably already seen it. So, I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having had several HP printers over the years the HP Smart Tank 651 has to be the worst printer I have ever had the misfortune of purchasing. The first failed out of the box and was returned. The second was extremely slow and I had trouble with the software from HP and could not easily access the scanner. It was hard if not impossible to scan directly to my computer. I wound up returning the second one and going elsewhere to buy an HP OfficeJet Pro 9015 that so far works well, much like the 8600 OfficeJet Pro it replaced.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and feedback. While I’m glad you like the OfficeJet Pro 9015, I’m so sorry to hear that your experience with the Smart Tank 651 was so dreadful. I can understand why that would be incredibly frustrating, especially considering you’ve had good experience with HP printers in the past. With that in mind, I’ll offer some resources I hope will help you make the best of your new printer.
You can find video tutorials, user manuals, how-to documents, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
New printer-says it need service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it needs repair. I just bought it last week Why?
No, I would not recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works just like I had hoped. The only draw back is I can not do double sided printing except from a computer.
I would recommend this to a friendnew technology at is best from HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great setup routine and checkout procedure, with tight requirements to be successfully installed, results worthwhile.
I would recommend this to a friendReally like it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't had much luck with printers and this one is working for me. In fact, I bought a second one for my beach house.
I would recommend this to a friendgood printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for months now with no problems. Ink seems to flow easily and the internet connection is great.
I would recommend this to a friendGood print quality - lacks basic feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer but missed that it doesn’t print double-sided (without having to manually reload the paper). Guess I assumed that for the price it would have this simple and almost universal feature.
No, I would not recommend this to a friendGreat photo printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer makes excellent copies of photos when used with photo paper. Our Christmas letter looked great!
I would recommend this to a friendHP Printer Scam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love Best Buy, this not Best Buy fault however, I bought A HP 651 printer, setup & installed a smart printer app, that ask for a credit card but stated it would not be charged. TOTAL LIE, my cc was charged the next day so I had to cancel My CC- Total scam by HP!!! I will never buy an HP product again!!!
No, I would not recommend this to a friendGreat printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a little slow to print out pages, but other than that it works very well
I would recommend this to a friendStay away from this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Unlike other HP products I have purchased. This will likely be my last purchase of an HP item. Printer itself is made of flimsy plastic, the paper feed is atrocious and I have spent two weeks trying to get my Mac reliably connected. Printer stops printing after 6 or 7 pages. I will be replacing it shortly.
No, I would not recommend this to a friendExcellent printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that I save toner is great the installation was easier then I thought it would be great printer.
I would recommend this to a friendSmart Tank Plus 651
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 1 star because 0 wasn't an option. Biggest piece of junk I've ever purchased. Don't waste your money. My old one, that I have beat on to make work, is still better than this one.
No, I would not recommend this to a friendHP Smart Tank 651
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, love the refillable ink. Could print a little faster.
I would recommend this to a friend