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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 906 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 906 reviews
  • Rated 4 out of 5 stars

    Beware of moving

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this printer and the idea of the bottles in the ink. However huge disappointment that you cannot move the printer even a little bit with this special kind of ink. We barely moved it over and right away there were problems with it. But otherwise it was a good thought pattern. I still have not found the place where I can do two-sided copies.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Love the visible ink window

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and love the ink fill feature. Now I never have to go in to the settings to figure out how much ink I have left. Print quality is great and printer prints quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good ,helpful staff . Reasonable prices My go to electronic store

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Wish I could return it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could return it. About 3 weeks after purchase I checked the Best Buy Return policy and it’s too late. I’m stuck with it. It prints better than I expected. My issues are with all the errors. I don’t know if it will print each time or what error I might get. I have to repeatedly uninstall and reinstall the printer cartridge. Yes, even though there are ink takes it still uses ink cartridges the just have ink reservoirs. I also get errors about phantom paper jams and false out of paper errors. Plus one other one I can’t think of right now. If I’m having this much trouble this soon I don’t expect anything to improve and will probably get worse. But then maybe I can return under warranty. I forgot, another thing I don’t like is I can’t print 2 sided! I can if I print all on one side and then re-feed the paper in. Yes, this is by design and what HP means by 2 sided printing. I regret buy HP, I should have went with Epson or Cannon, the only reason I didn’t was because Best Buy was sold out of the other brands.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Joe.

      Thanks for the review and the description of your experience. While I’m glad you’re pleased with your printer’s print quality, I’m sorry to hear that it has been so problematic for you. It’s no surprise that you’re frustrated and disappointed, considering the unexplained errors the device has displayed, making for unreliable performance. I want to help you remedy this situation, so I’ll offer a resource and some information I hope will reach that end.

      I can’t tell from your review what has caused these various errors or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
      - support.hp.com/us-en/checkwarranty

      Keith
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Exceptional printer for all occasions

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best printers I’ve-outright owner, nothing compared to it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Combination printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not understand how to make fax work. Printer worked great. Installation of ink and replacement ink options work well for this product. Ink was was to install. I wish that I knew how to use scanning and emailing beforehand then I would have kept using this product. Overall the product is great and worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    All in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints very well and I like the way the ink is set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printing game changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a game changer. Easy smart wireless printing from our iPads plus scanning and no need to change our ink cartridges. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far our printer works very well and I just need to learn more about what the printer can do. The two chargers we purchased are very good and serves us well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Printer for Home Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Printer for Home Use. The re-fillable ink is a great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HP Smart Tank Plus 651 Wireless All-In-One Inkjet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using my printer exclusively and started using my scanner and I am so very impressed with it. The ink is fantastic and so easy to load.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP Smart Tank Plus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slow and the images aren't that good. Check printing speed before buying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    HP Printer Smart Tank

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it about a week ago excellent.. I tried the Epson had to take it back. This HP SuperTank is the best thing I purchased in a long time. 5 stars would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and good savings on ink I am happy with the product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ease of setting up the printer. The ink features I love cause it's no brainer. So I don't have to guest if and when I need ink it shows' me.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good printer for large printing jobs, and the ink bottles for refill are more reasonable than buying individual ink cartridges all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Awesome Inkjet Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this printer as I haven't had one in a while. The idea of the liquid ink is awesome. Will last a long, long time and not dry up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fairly Happy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm fairly happy with my printer. Disappointed that it does not print on both sides of the paper. The quality of parts that make up the printer aren't as good as A previous HP printer that I had. I'm just happy now to have a printer to use. I'm still learning all the pros and cons of this particular printer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Amazing Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. The ink last forever. Before we were replacing ink cartridges every other month now I don't even have to think about if there is enough ink.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup great on the amount of ink it can hold. Only down side is the speed it print and the load of paper it can hold. Besides that worth the purchase.

    I would recommend this to a friend