Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- SKU:
- 6390495
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.
This summary was generated by AI based on customer reviews.
I have not set this up yet, using up old ink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If this solves the expensive ink cartridges, it will be worth the investment. I am using up the old ink cartridges first because they are so expensive. It was almost cheaper to buy a new printer instead of ink cartridges.
I would recommend this to a friendGood and adequate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and adequate. Has some quirky wifi glitches. Overall a good buy.
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected and more. Plan to get mom one
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using to make tshirts printed very foggy and not clear depedning on images going to return
No, I would not recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really. like this product!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendHP Smart Tank Plus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper kept jamming. Returned it for a different product.
No, I would not recommend this to a friendWhy did I buy HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 printers before I got one that worked. That is not acceptable quality. The premise of the tanks is good just make good ones. As usual I was told no one else has had problems.
No, I would not recommend this to a friendHousehold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer and fax combo. Will be of great use to my family
I would recommend this to a friendPrinter Heads Fail to Set up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design. Can't set up printer heads. Waste of time and money! Worst printer ever.
No, I would not recommend this to a friendHP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is fine but its much slower that the Espon.
I would recommend this to a friendDecent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as nice as an OfficeJet, but it's supposed to be way better and cheaper on ink. We shall see. Within the first week we had to download new drivers as it stopped scanning, and printing is only wireless, which really sucks when the internet is down. HP ePrint is quite handy, though.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer it does everything advertised and I am very happy. The color is bright and even I have printed over 1000 pages and I still have plenty of ink.
I would recommend this to a friendVery versatile good addition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer because it has a WiFi capable my kid’s so happy they can print with out plugging in. Wirelessly print out anytime you want.
I would recommend this to a friendVery Happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great! Quality is good. The only thing is the directions are not that great for setup used youtube because I didn't want to break anything putting the ink head in.
I would recommend this to a friendHard to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions for setting up were poor and confusing. Had to get my son to help and it took him time to get it working. You must have WIFI to get it to work,
No, I would not recommend this to a frienddid not live up to the hype
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was used to take advantage of the tank ink features. Unfortunately it has a lot of software glitches and errors, so unless HP comes up with a fix, this is a poor second to the Epson...
No, I would not recommend this to a friendExcellent printer for home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is very pleased with the printer. I had a slight hitch connecting to her Mack! But connected with a USB CABLE an the Mack did the rest. Easy to load the ink.
I would recommend this to a friend- Cons mentioned:Price
Took back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work better with a PC but I have a Mac. It had to restarted everyday sometimes more than once a day. I couldn’t get it to setup the scan to my email All and all too expensive for it not to work properly.
No, I would not recommend this to a friend Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. Didn’t want to spend a lot of money, but this wasn’t worth it anyway. Very slow printing. Has the old-time, feed from the back paper tray so that only a few sheets can be put in at a time. Constantly refilling it. Also, you can’t really do printing on both sides of the sheet because you have to hurry up and pull the paper out once the first side has printed and put it back in the paper feed, but before it starts printing the next sheet (which happens so fast I think only a magician could accomplish it). This is only a good printer if you are hardly ever using it, and then only for a few sheets at a time. Super frustrating.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer. I can certainly understand why dealing with slow printing as well as the problematic functionality that you describe would be a terrible start to owning a new device. I would love to help you improve your experience, so I’ll provide some resources that I hope will accomplish that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/31017110
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
great sales person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was amazing and I would recommend him
I would recommend this to a friend