Customer Ratings & Reviews

Got the computer, realized it dies within 2 - 3 hours, (it says it would last 9 hours), as soon as i would turn it on the fan would turn on high and loud for a straight 8 minutes and it would be extremely hot right away.

It's beautiful, its fast, its light, its sleek. I really like it, very easy and light to carry around plus instant boot and very fast processor.

PERSONALLY, I AM AN AVID HP FANATIC AND CUSTOMER. I WOULD TYPICALLY SWEAR BY THE GUARANTEED SATISFACTION OF HP'S EXTENSIVE PRODUCT LINE. HOWEVER, I JUDGED A BOOK BY ITS' COVER WITH THIS INVESTMENT. I LET THE ELEGANT BEAUTY OF THE CHROME ACCENTS AND A FEW IDEAL, LISTED SPECIFICATIONS PERSUADE ME INTO THIS HIGH-DOLLAR PURCHASE. AT FIRST, ALL WAS WELL AND UP TO MY STANDARDS UNTIL 6 MONTHS IN, WHEN THE BATTERY BEGAN TO DRAIN AND MY FULLY CHARGED LAPTOP WOULDN'T STAY POWERED MORE THAN 30 MINUTES WITHOUT INCESSANTLY CHARGING IT. AT THIS TIME, I BECAME CAUTIOUSLY OBSERVANT OF THE RAPID DECLINE IN SPEED AND OVERALL PERFORMANCE. AND ALTHOUGH I HADN'T UTILIZED EVEN 10%OF THE MEMORY OR DOWNLOADED/RAN BUT A HANDFUL OF PROGRAMS, MY LAPTOP RAN MUCH SLOWER AS IF I WERE USING A MACINTOSH DESKTOP COMPUTER FROM THE EARLY 1990s OVER THE COURSE OF SEVERAL DECADES. UNFORTUNATELY FOR ME, I DID NOT LOCATE MY PRODUCT WARRANTY AND RECEIPT UNTIL THE LAST DAY OF COVERAGE AND THEREFORE FAILED AT MY ATTEMPT TO RESOLVE ANY ISSUES THRU BEST BUY'S CUSTOMER SERVICE/ GEEK SQUAD DEPARTMENT 30 MINUTES PRIOR TO CLOSING. AND MY WARRANTY WAS VOID/EXPIRED COME MORNING, MY FIRST CHANCE AND HOPE TO COMMUNICATE WITH AND OBTAIN ASSISTANCE/& OR POSSIBLE PRODUCT/HARDWARE REPLACEMENT THROUGH HP DIRECTLY.

The laptop has worked great for five years, Replacing the battery has become a bit of a challenge but it was a good purchase

Just 2 words describes this product 'Simply Beautiful'. The laptop is in its own class. It is amazingly powerful.

I have purchased this laptop when it just came out. I was excited about it because of its specs and looks. There have been two majors issues. 1. battery dies quick compared to any other cheaper laptops I had. You shut down the computer and unplug. check it next day about 15% batter is gone. 2. i constantly get an error message saying it is running out of memory. You are purchasing literally one of the most expensive laptops and it stops on you when your $300-400 laptops don't I have another HP laptop which I bought 5 years ago (much less expensive and lower specs). This old laptop has never stopped on me (which is the reason I loved HP and ended up buying Spectre) I personally love HP. I love their printers and other laptops I have from them, but not this one.