Customer Ratings & Reviews

So far so much easier to navigate than the Mac book

Loved this jawn it does what it need to keep on doing

Needs to improve battery life, the rest, is amazing

Great computer! I highly recommend this product…..

This was a terrible laptop. I ended up returning it within 9 days to exchange for another. It was locking up, freezing, system crashing. This exchanged one out of the box has the same issues. I’ll be returning this as well for another. Also had a very hard time exchanging- the customer service guy sent me to geek squad to fix, when I don’t want this junk. Geek Squad rep was awesome and helped me exchange it.

I would give it a zero if that were possible. Ordered this computer for my soon to be college student. Upon initial startup we were greeted by a blue screen DOS message that the cooling fan was not functioning. Great quality control HP. Excuse me as I now must take this back.

Although the laptop was equipped with a video card it was unable to be used for gaming as the unit was ill equipped to cool itself. This system over heated and shutdown during game play. Was returned and replaced with a much better ASUS ROG laptop.

I bought a laptop at Bestbuy store nearly 2 weeks ago. They promised to deliver it on time for Christmas but it still hasn't been delivered. I tried contacting Bestbuy and they said it wasn't their responsibility but UPS's. I tried to contact UPS they still haven't scheduled a delivery date yet! Such a scam!

I bought this HP laptop on September 26, and it has already stopped working. It abruptly shut down and now emits a continuous noise. On several occasions before this issue, the cursor would disappear for a few minutes and then reappear. Considering the amount of money I spent, I’m very disappointed.

5 star for the first 6 weeks of use. The screen cracked at the hinge point when opening to tablet mode. Amazing. The 1 star is due to customer service handing this as accidental damage, instead of product defect. What the heck.

Crashed anad burnt after 10 days. Blue screen of death

Love the new Spectre 16". Looks good and more modern in design, the black has a slight blueish tint in certain light but still gorgeous. It can game on light settings. Still getting used to the haptic touchpad and not having a microSD card but I can get over that. Unfortunately these new ones dont come with an HP sleeve and pen like the old one did. I was able to find the pen but the sleeve is a nightmare to find. Still think this is five stars though. Love it. Great buy!

I like everything about it's fast and was easy to set up.

I've had this laptop for over a year now, and the touchpad no longer works. Thankfully the laptop is touchscreen, so I use my finger. HP only offers a one-year warranty so any technical issues customers face they have to pay for a tech support plan. I do not recommend this laptop or any HP laptops at all. In addition to the failed touchpad, the stylus pen that the laptop came with immediately broke after I tried to charge the pen. HP sells defective products so customers have no choice but to pay their ridiculous tech support plan or buy a new product. I recommend Apple products instead. I am very disappointed, needless to say frustrated, with HP.

This is a great laptop. Highly recommend. Large screen.

Amazing product. I would highly recommend this product.