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Customer Ratings & Reviews

Your price for this item is $1,131.99
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Customer reviews

Rating 4.4 out of 5 stars with 212 reviews

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88%
would recommend
to a friend

Customers are saying

Customers value the Spectre x360 2-in-1 laptop for its fast performance, lightweight design, and responsive touch screen. They appreciate the excellent build quality and performance that is comparable to other laptops in its price range. However, some customers have concerns about the battery life, which falls short of the advertised 12 hours, as well as the price. Additionally, a few customers have mentioned issues with overheating and the compatibility of Windows 10 with the 2-in-1 form factor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 212 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for my needs. It's a good size, it's fast, and very versatile. I would definitely recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spectre x360 is top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 5 of them for our management team. One laptop is mine. No one has complained and I'm happy with my laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was easy to use and never had an issue with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light weight, thin and very quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Have not had any problems and it has worked out very nicely in replacing my desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product design and love the ssd disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a PC upgrade about every 5 years. This product fit all my criteria for the latest technology.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned for credit. Best Buy handle return very well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected and more. Light weight and portable! Great for College students!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no issues with my device since I purchased it and it has had 100% up time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was perfect for school. I can do all my excel and word homework!

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    A great two in one laptop that has power & battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a big HP fan for a long time in my life. Since I was around 10 or 11, I've always enjoyed using HP. Their biggest downfall is overheating and not exactly smooth mechanics. I got this computer ready to move on into the world with a two in one laptop but this not only stopped working, froze up, and struggled to work consistently, it was just a mess. If you want a great two in one laptop, get the Dell Inspiron 13. It performs miles better than this HP laptop. It's cheaper and is a two in one laptop.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Artoo,

      Sorry to hear that your experience with the Spectre was not great. We appreciate your feedback. Based on your description, I am unsure if you still have the Spectre. I would suggest that you contact us. In the meantime, if you still have the Spectre, I would love to be able to help!

      Here are some steps for you to try if you do still have the Spectre:
      For the freezing issue these steps may help: http://support.hp.com/us-en/document/c03408309
      For the overheating issue, these steps are what have worked for others to resolve the issue: http://support.hp.com/th-en/document/c01007591

      Here is a thread on the HP Support Forums: http://ow.ly/mDPY302SCbC

      If you require further assistance, please reach out to our HP Support Forums: http://h30434.www3.hp.com/ @HPSupport or hp.com/contacthp

      Take care,
      Shantel
      - I work on behalf of HP. HP

  • Rated 5 out of 5 stars

    Best product for my daughter who is a teacher.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New computer for my daughter, she uses it for many things and very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and smooth internet connection. Agile and no problem so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is light but has all the power needed to handle my tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop 2 months ago and I love it. Very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend the HP Spectra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new HP Spectra. It's a great computer! I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I expected and more. Super light and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the great computer store, will buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    will not last more than 4 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent well over $1,500 for this computer and one day I turned on the computer and all I got was a black screen. This computer was only used for school things, never let my pc heat up. So I took my laptop to HP, paid $50 to send it to the lab and got a call back that it was going to be over $700 to replace motherboard. Not happy and will not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty wireless card out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless card was defective right out of the box. Combine that with sleep and wake issues. Stay away

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw the great reviews for the Spectre x360, but had a lot of problems from the beginning. Graphics driver failed several times. Internet would stop working all time the time. Also, I would have to restart my laptop after it came out of sleep mode. Returned it.

    No, I would not recommend this to a friend