Customer Ratings & Reviews
- Model:
- 15-EB0053DX
- SKU:
- 6406696
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Spectre x360's stunning 4K touch screen, powerful performance, and sleek design. They appreciate its gaming capabilities and user-friendly interface. However, some users have concerns about its overheating issues, limited battery life, fan noise, and the limited number of USB ports.
This summary was generated by AI based on customer reviews.
Decent work computer.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure who this computer would be right for, the aesthetic is lovely but performance for the price could be better.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not powerful enough, you can’t upgrade the ram and almost anything...overheating problems
No, I would not recommend this to a friend Very Disappointed!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop 7 months ago. I have had problem after problem with it. I have sent it to the HP service center twice for major issues and had other issues in between. It took a long time to get the laptop back from the service center the first time. I finally got it back and then spent hours on the phone with customer service again to try to fix new issues that were happening. It has now been sent again to be fixed for yet another issue and the first issue they "resolved" is occurring again. The HP customer service has been terrible. Save your money and headache! Do not buy this laptop!
No, I would not recommend this to a friend- Cons mentioned:Overheating
It could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It over heats like crazy so it kills the battery quick as hell.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Look elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Battery is horrible, after pulling it off a full charge the battery will drain within 2 hours. Super glitchy. Unfortunately we did not realize we’d have these issues so we will now have to sell it rather than returning it for our purchase price.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=battery-adapter-issues There, you will find solutions for common battery and adapter issues.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Good Video
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Video but no DVD/CD makes things difficult and more expensive to yet have to buy yet another piece of equipment.
No, I would not recommend this to a friendGot a use one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new laptop, got a used one. When unboxing the laptop, the screen was very dusty and filled with finger prints. Got some adhesive and scratch marks all over the edges. When I bring it back to bestbuy to return. The guy just took a quick look , didn’t even bother open up the laptop to check it out , but keep insisting it’s a seal and brand new item. Very disappointed.
No, I would not recommend this to a friendDon’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. I had it for 3 months and the SSD card went bad. Brought it get repaired, they keep it for 3 weeks just to tell me they couldn’t fix it but I was eligible replacement. Here’s the kicker, I bought the laptop during a special for $1699. It’s now $1999 so if I wanted the exact same laptop I’d have to pay an extra $300. I had to settle for a cheaper alternative. Save your money.
No, I would not recommend this to a friendFilled with bloatware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer would have been way faster if HP wouldn't have filled with bloate-ware. I returned it.
No, I would not recommend this to a friendexelent, except I had to return it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On a paper it's amazing laptop, but... the screen was flickering. Couldn't fix it, couldn't go through to the support services. It wasn't visible in the bright light of the Best Buy store so the Geek Squat was helpless. :(
No, I would not recommend this to a friendReliable--but not in a good way.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent computer if you're shopping for one that will last for less than a year. Ours lost functionality in Wi-Fi, eternal monitor support and one of the two USB ports, which we patched using USB dongles to keep it usable. If like ours yours breaks badly enough during the first year, HP will replace it but you'll have to transfer all your data to the Cloud first and then reinstall all your programs and personal files. That will give you a three month warrantee on the replacement machine, which when it expires as ours did gives you no further protection from the next critical breakdown. Our HP limped along from new until that second breakdown from July 2020 to March 2022--almost 2 years! Not sure HP will be my top choice for replacing it.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Too hot for comfort or for longevity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this laptop, but the laptop gets extremely hot only after 15 or 20 min being on. I have other laptops that are on all day and dont get nearly as hot. Serious design flaw with inability to disperse the heat from the laptop.
No, I would not recommend this to a friend Too much money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay. Pretty outside and inside. Too much money.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product heats up and shuts down in between.
No, I would not recommend this to a friendGets heated pretty quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets heated up while editing otherwise it's a good product
No, I would not recommend this to a friendCompletely broke down just over 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great - looks nice, excellent screen, very fast. After a couple months the space key would stick occasionally causing me to interrupt my typing and fix typos which was annoying but I lived with it because I didn't have time to get it repaired. However this week first the wifi network adaptor broke, and then the next day the whole laptop completely broke down and we can't get it started at all despite troubleshooting everything. And worse part is the 1 year warranty just expired about 3 weeks ago - so I've got a $2k+ piece of junk after just over 1 year. Very disappointing, lots of problems for a laptop at this price point.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Price tag doesn't match the quality. I was able to get a faster Envy for less money. Envy also has a higher quality webcam. Only advantage to the Spectre is the 4K display.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Decent until warranty expires.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always seemed to run hot.. 2 months after 1 year warranty, failed to power up. HP support is saying around $530 to fix. Stay away from this one..
No, I would not recommend this to a friend Don't recommend this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the short story is laptop has too many crashes and blue screens. I do not recommend this to anybody The reason why its a one star for me is because after 2 months of owning it none stop errors, I bought the geek squad plan when I got the laptop they said they couldn't do anything but they can check if I bought the total tech support. Even then after i bought that and they check it and said nothing is wrong, I showed them videos of all of the crashes and they still couldn't do anything so basically I spent $400+ on protection and they cant fix the laptop.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
Because this is a highly technical concern, I would recommend contacting HP directly for support. We are more than happy to walk through this with you and get your computer running optimally again. You can reach us anytime at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
- Cons mentioned:Overheating
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine gets extremely hot even just watching Netflix or browsing web. I don’t recommend this product. You’re gonna regret purchasing this low quality machine!
No, I would not recommend this to a friend