Customer Ratings & Reviews

Had the features I was looking for but a little more than I wanted to pay. Overall pretty happy with it.

I am in love with this computer. It has great sound and ease to use it.

Overall good Laptop. good to buy and easy to use. Looks good.

Honestly... just what I expected. Great Screen and nice style.

Love my computer. Works great as advertised. Got the mouse as well.

The agents I dealt with were experienced, friendly and professional.

Its everything I expected and more. Ease of use and performs very well.

Fast and meets my needs memory is okay can have room for.

Outstanding laptop. Easy to work with and durable.

Got the for our daughter for school. Her major is graphic design.

Best purchase ever. This is the best computer I've ever owned

Great laptop. Very happy with the purchase. A must have!

Bought the same computer for my coworker. Very happy with purchase.

Its been efficient for what we’ve needed it to do. Screen quality is good.

Overall the laptop has worked great. However, last week it didn't want to boot. OS is not seeing the SSD. I get "Windows cannot run disk checking on this volume because it is write protected" after running chkdsk. Ran diskpart but still no luck. So frustrating.

Nice color, fully charge in an hour, good for games but not the best.

Top of the line laptop. Beautiful color and touch screen.

love the thumbprint sign on..beautiful colors. Perfect all around.

I wanted to love this PC but I can't! It has flaws that cannot be ignored. I got it for school in August 2020 or 8 months ago for school. While the specs are good, the functionality is HORRIBLE! From day 1 the computer didn’t work well! FROM DAY 1! Let that sink in for a second! 1. The audio and mic are terrible quality! The audio/mic keeps going in and out. I cannot go through a single zoom session without one or the other and sometimes both failing in the middle of the class. I would literally be talking to a professor and the audio/mic would go out, sometimes mid-sentence. Just like that! And I'd be left hanging without an answer, having to scramble and type in chat for the professor to please excuse me, my audio failed! How embarrassing, how frustrating, but more importantly - how disappointing that for having paid almost $2000 ($1700+taxes) I am getting such crap that can't even work for a few hours! I have addressed this issue with the HP support on several occasions, have escalated this issue to a higher level of support - nothing! No one could figure out why it was happening, no one could figure out how to fix it. One time I was on the phone with them for 5 hours! Yes, you heard that right - for FIVE HOURS! That's FIVE HOURS of my life wasted because obviously, these people had no idea what they were doing! And so after FIVE HOURS still, no one was able to fix the issue or even determine what was causing the audio/mic to fail. That also shows HP support in a negative light - 5 hours, 3 different support "specialists", a supervising support "specialist" and no one knew what the issue was? BTW I put "specialist" in quotation marks for a reason. 2. The curser jumps constantly and unpredictably! I would be typing something and suddenly I'd find that the curser has jumped to some other part of the document without any indication or me doing anything. All by itself. So I have to interrupt my work and return the cursor back to where it's supposed to be. Again, spent 4 hours on the phone with 3 different people ("specialists") from HP support and no one knew why or how to fix it. Seriously??? These are not just minor glitches. They impede work, they are DETRIMENTAL to progress, they sometimes make me do double work - that is just UNACCEPTABLE!!!! UNACCEPTABLE! For the price of this computer, I could have and SHOULD have bought a MAC!!!!! My mistake! Yes, its appearance is very nice, but who cares about what it looks like if it can't work properly. Appearance is the least attribute to consider when buying a laptop, especially one that is supposedly technologically advanced! DO NOT BUY!

Fast speed, good sound and crisp video. Touch pad very responsive.