Customer Ratings & Reviews

I have problems with my emails cannot get it to work right

I brought this laptop back in July 2017 for school. I am a college student and don't have much money, so I thought this would be a good affordable laptop. It was a great laptop and worked just fine, but after a year that's when I started to experience problems. Sometimes when I'm on the internet, out of nowhere I get a black screen and it closes out all my tabs. One day the laptop wouldn't even turn on. If you are looking for a laptop just to surf the web, then this is the right one for you, but other than that, go a different route.

I was excited to have this as the price was so good. BUT it overheated and bogged down within 30 minutes of turning it on. It lost connection to the internet every time I loaded a page and I'd have to restart it. I gave it overnight to calm down and tried again this morning. I was watching a video on Facebook (3 minutes long) and it bogged down again and then lost internet connection. I'm restoring the factory settings now and taking this junk back. I should have bought the better one in the first place.

Bought less than 24 hours ago, currently reformatting and it will be going back today. Will not stay connected to internet, regardless of settings or wireless network used, even proven reliable networks. HP's tools help, but won't actually fix the problem. I've spent better than 12 hours trying to get this thing usable. It was initially incredibly slow, both in processing and screen speed. All mouse clicks had to be followed by a several second waiting period, otherwise you would get ahead of the machine. Screen was visibly slow-you can watch the mouse drag across. Windows can be switched out of "S" mode for free, which helps. Once all the bloatware was taken off and power settings changed to allow it to run alright it wasn't too bad machine as long as you don't need a reliable internet connection. All this was on a brand new out of the box machine with the only added program being Google Chrome. I've had less problems out of 5 year old computers than I had in the first 5 minutes with this one.

Absolute garbage. It’s very slow, and has no storage. Better of giving you’re money to a homeless person.

Very dissapointed in camera quality. It is very blurry when you video chat with someone. Also, it slow downs a lot. There are unnecessary files on it that I never use and I can never remove it to save space.

I took a chance on this after reading some reviews. It was on sale and it was close to 5 stars... so I thought way not. I returned it after a day. It’s the slowest laptop I’ve ever came across. Even my old 10 year old laptop runs faster than this. However, slow I can somewhat handle... but the WiFi connections also SUCKS! I kicked me offline over 10 times the two days I had it. I finally said eff it and returned it.

This computer is the SLOWEST I have ever used. My 4 year old surface loads pages 5-10 times faster using the same network. I went through and did all windows updates, restarts, etc and the speed is still pathetic. it even lags when clicking on the start menu... DON'T BUY THIS!! I am returning it to the store as soon as I can get Windows to reset.

best laptop for basic usage, and plus point is it comes with Office software built-in with this.

I got this laptop in December 2018 for my daughter to use to play a few apps on it. I already had to send it in because the keys weren't working properly after 3 months. Now when she tries to open one of her apps it freezes and won't open. I have tried doing a factory reset several times and it acts like it is going through and doing it - then at the the end it says the factory reset didn't work. Best Buy said it could scrub it for $99 but since the computer itself only cost about $200 I don't see how it would be worth the money. I tried contacting HP and they said it was a "software issue" and I would need to pay to fix it. If it cannot perform a factory reset- how is that a software issue and not a product issue? I am not buying another HP product anytime soon and with the limited support - not advising that anyone else should either.

This low powered device is hardly worth your money. On a initial review the newer wireless AC and eccm disk should make it a low cost simple solution for very basic intranet use. However it comes packed with problems. My professional IT team had to upgrade ours, had issues installing, MS-office, problems with updates and was very disappointed in the very basic needs its was purchased for. Our goal was simple 1 page excel and ms word. As well as a single page website for training. For these matters it barely meets our expectations. My recommendation is to stay away from these devices and simply move into a cheep i3 any brand laptop. These had potential but you get what you pay for here. Cheep Also note we purchased 4 of them and it was the same for each one. Not a unique situation. They are cheep and slow

Bought as a gift at Christmas. Four months later, bad sector on eMMC storage chip. Can’t not be replaced. Not worth it.

I would not recommend this laptop to anyone, it is really cheap made (pure plastic) and the internal components are terrible. As an example, every time you turn on the laptop you would need to re-connect to Internet. Tremendous connectivity and performance issues. Spent $50 more, and get a decent laptop. Returning the item today, after 72hs of use.