Customer Ratings & Reviews

I purchased this laptop and had to return it within 60 days due to rolling lines appearing across the screen. The device was never dropped, and all updates were installed as recommended. When I contacted customer care, I was advised to return it to the store. At Best Buy, the clerk mentioned that several customers had brought back the same model for the exact issue. Proceed with caution.

Honestly its a solid 4 because it is capable to play AAA games pretty well

Love it. Great quality. Excellent battery life and it’s fast!

Generally good for gaming ,but may lag on heavy games and software. would recommend it for casual gamers

The wifi card on-board is crap. The connection keeps dropping.

The laptop has updated specification and is worth buying

Bought for school work; have had some glitches. Hoping all is better soon!

It works find for YouTube and Netflix, but lags really bad for any games. Probably going to return.

Perfect for a gamer who doesn't game a lot. Easy to set up and use.

Plays Diablo 4 amazingly and Call of duty. Great for multitasking

Wonderful price for solid computer with basic gaming capabilities

Just the right size and the 16 GB of memory makes a difference

Great laptop, if you get one that works. Bought it, brought it home, blue screened multiple times trying to set it up. Very frustrating after buying it brand new, drove 45 minutes back to the store and swapped it for another new one. New one has been amazing so far.

Works really well. Runs sims 4 super well with no problems.

I really wanted to like this laptop, I love the sleek look and how tactile the keyboard is. Unfortunately, I’ve had a fair share of issues with it, where the first laptop I got wouldn’t even turn on - and the second laptop would show that I maybe shouldn’t have bothered with a replacement at all. The screen is absolutely terrible with only 65% sRGB coverage. I did try experimenting with all sorts of different color settings and profiles, but nothing can inherently fix a poor screen. Many colors are washed out, especially saturated purples and blues, to the point where it feels like I’m looking at a paper printed in CMYK rather than a screen in RGB. And it’s not just desaturation, but the colors being incorrect as a whole. Discord has an icon that is normally saturated indigo - on this screen it appears as almost sky blue. I’ve never had a laptop with color inaccuracies this bad - I’d generally recommend you look for a model other than this one.

Good laptop, a thought it had a metal chassis though.

No problem with the computer..but my purchase experience at Best Buy was terrible! 30 min waiting for the staff to find the unit in store. No communication…really disappointed n Best Buy!!

While this worked OK for a few months, I made the mistake of plugging in an R-45 jack to access a wired network. When I unplugged it, the laptop went into a permanent standby mode, power light continues to flash. Placed on charger and the charger light flashes. Unable to reset, and I will be taking this back to the store for a refund.

nice color and sound but not really impressed. Much heavier than my previous laptop

I bought this for a Christmas present for my grandson. Three weeks later it’s in for repair. I was Leary about buying an hp. The salesperson assured me they were improved and very good now. Cannot recommend