Customer Ratings & Reviews

Great laptop, if you get one that works. Bought it, brought it home, blue screened multiple times trying to set it up. Very frustrating after buying it brand new, drove 45 minutes back to the store and swapped it for another new one. New one has been amazing so far.

I purchased this laptop and had to return it within 60 days due to rolling lines appearing across the screen. The device was never dropped, and all updates were installed as recommended. When I contacted customer care, I was advised to return it to the store. At Best Buy, the clerk mentioned that several customers had brought back the same model for the exact issue. Proceed with caution.

It works find for YouTube and Netflix, but lags really bad for any games. Probably going to return.

The wifi card on-board is crap. The connection keeps dropping.

I really wanted to like this laptop, I love the sleek look and how tactile the keyboard is. Unfortunately, I’ve had a fair share of issues with it, where the first laptop I got wouldn’t even turn on - and the second laptop would show that I maybe shouldn’t have bothered with a replacement at all. The screen is absolutely terrible with only 65% sRGB coverage. I did try experimenting with all sorts of different color settings and profiles, but nothing can inherently fix a poor screen. Many colors are washed out, especially saturated purples and blues, to the point where it feels like I’m looking at a paper printed in CMYK rather than a screen in RGB. And it’s not just desaturation, but the colors being incorrect as a whole. Discord has an icon that is normally saturated indigo - on this screen it appears as almost sky blue. I’ve never had a laptop with color inaccuracies this bad - I’d generally recommend you look for a model other than this one.

The laptop is absolutely terrible. I’ve never had a computer work so unwell. Frame drops constantly, the simplest games are unplayable and the battery life is atrocious.

Good laptop, a thought it had a metal chassis though.

No problem with the computer..but my purchase experience at Best Buy was terrible! 30 min waiting for the staff to find the unit in store. No communication…really disappointed n Best Buy!!

While this worked OK for a few months, I made the mistake of plugging in an R-45 jack to access a wired network. When I unplugged it, the laptop went into a permanent standby mode, power light continues to flash. Placed on charger and the charger light flashes. Unable to reset, and I will be taking this back to the store for a refund.

Perhaps my fault, but I find this laptop to underperforming for what was advertised. I run a basic autocad lt and it struggles. The sound is pedestrian.

nice color and sound but not really impressed. Much heavier than my previous laptop

I returned this. Something was wrong that made its connection to the Internet super unstable. Saw online many had the same issue.

Good computer if the screen doesn't just give out on you like out did me and Best Buy wanted to charge me $600 to get it fixed. I paid $800.....

I have had countless issues with this laptop for the last 5 or 6 months. The included gaming software has created more issues than it has solved, and I cannot open any games without significant issues or system errors. I recommend spending a little more for something nicer. I am currently shopping for something else... I regret this purchase.

I bought this for a Christmas present for my grandson. Three weeks later it’s in for repair. I was Leary about buying an hp. The salesperson assured me they were improved and very good now. Cannot recommend

Great gaming laptop! Runs everything I need it to.

not that great, if you want a gaming laptop i would suggest saving more money for a better version!

Nice speck but the low resolution on the display kills it

Worst victus with a 4050 on the market. Don’t recommend it at all. Get the superior version with Ryzen 5.

The screen yellowed in the corner by day 3 of normal use. 1 Hour of battery life for games.