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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1263 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the overall performance of this system as its strongest asset, with many users also praising its impressive speed, portability, and quiet operation. While the design and refresh rate receive positive feedback, some users suggest that the battery life and storage capacity could be improved to better meet their needs. Additionally, a small number of customers noted that minor adjustments to the RAM or weight might enhance the user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,263 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking But I had to return it The Video card did not work properly, With that being said the return went very smoothly BestBuy has a great return policy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    Of course fed ex is always unreliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my product i feel like it was marked as damaged but kept cause of ram shortage

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    LCD died.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LCD stopped working after five days. Seemed good until it didn't.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Crashing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do gaming and editing. It keeps crashing... not my favorite

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Victus is terrible for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible for gaming. If you want to surf the web and email, this will get the job done. If you want to play Diablo 4 on it, forget about it. With everything turned to LOW, the 92 bit memory bus of the video card kills it... couldn't even run it, so sad. If you want the best bang for buck gaming laptop, get the Gigabyte Aero X16, its worth every penny. But beware Gigabyte, hosing customers on service is how they shave the price off their offerings so they can give users a beefier experience.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the blue tooth device is not working on the laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No help from anybody

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would have been nice if I got my kids laptop for Christmas but I never got it driver took a photo of the sky as it said it was delivered had no help from anybody so I had to eat the cost and buy from somewhere else

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mid pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow for gaming off battery it’s not worth the money to be honest

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WiFi issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi constantly disconnects from the internet . This was checked against other laptops and devices

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good even for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good Purchase even for the price. Constant freezing, random rebooting and BSOD. Tried every step with no luck besides a full reset. The kicker? No problems while gaming ( most of the time). Low effort tasks like explorer, clicking around the settings, ect ect... Crash.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can I give a good review when Best Buy hires a shady company whose drivers steal the product and then won’t take accountability?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hinges kept breaking. Sent in numinous times to get fixed. Parts on back order. Don't BUY

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow and flimsy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very slow and the display is wobbly. Moves around if someone walks by you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad firmware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken firmware keeps resetting the boot order. Too much trouble

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the amount of moneyi paid it shouldnt die like it does

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive my item. Best Buy did everything they could to not give me my item or refund back worst experience ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality trackpad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    somehow the trackpad was pushed in and is now completely broken. I never put pressure or anything on it; such a fragile piece of equipment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hanging issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good one, hanging in between applications and process, video quality is not good, utterly disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst hardware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows stopped working like three times while i was setting up the laptop. It restarted thrice after putting the blue screen which says windows has stopped working. I bought it and used for half a day and the returned it.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Nikhil, thank you for your review, and we're truly sorry to hear about your experience. We understand that unexpected blue screen errors during setup can be frustrating. In some cases, these issues can be resolved by updating the system BIOS and drivers. Should you decide to give the device another try, we recommend visiting the support page link I’ve added below to install the latest updates:

      https://support.hp.com/us-en/drivers/victus-by-hp-15.6-inch-gaming-laptop-15-fb3000/2102671258

      If we can help in any other way, please contact our support team directly at support.hp.com. HP

  • Rated 1 out of 5 stars

    Too slow, not even worth the sale price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is very weak. I regret buying it. So slow ugh

    No, I would not recommend this to a friend