Customer Ratings & Reviews

Its a pretty okay machine. I had some issues when i tried uninstalling some of the bloatware so i had to factory reset it a few times and there is no additional expansion for an ssd but it gets work done and has a pretty great load time for common browsing and watching videos. Video games feel a little slow depending on your desk but it is worth it if its in sale

Very excellent service got here fastest I’ve ever seen a package get here

Great laptop for the money with a large screen. I would buy again.

So good service and good quality and good service and

The backlight died 5 months after purchase, the laptop itself works great though.

So far most everything about this laptop is as I expected it would be and it has been functioning as I desire and admirably. The issue I have run into came when I attempted to open up the laptop to replace the 512 gb SSD with a 2 TB that I had purchased. The screws in this laptop have been screwed in so tightly and firmly that getting them out was an exercise and frustration just to get access to the internals of a laptop. There, I found that the screws in the SSD drive itself are wedged in so firmly that I've been completely unable to remove them with a iFixit screwdriver kit and I'm trying to find alternative ways to remove screws at this point. What should have been just a 5-minute pop the bottom off to switch drives is so far turned into a 30 minute exercise and trying to look up videos and ways to remove stubborn screws to so frustrating that I felt I needed to leave a review mentioning how absurdly tight and immovable these screws have been. If you aren't going to open it up and don't want to swap out any of the RAM or the SSD, the laptop is fine and passable especially when connected to a different display. If you want to do your own tinkering, this is not the one.

Excellent. I always choose Bestbuy for electronics.

Such a Great deal for the quality of gaming laptop

I purchased it for my son and he is very satisfied. Then he paid me back and I am very satisfied.

Product is fine but the marketing emails I’ve received since ordering are incredibly annoying.

Very Good build and solid Gaming performance nothing to complain about

Everything went well everyone was very helpful I would recommend this product to anyone

Good laptop, had to return because mine was freezing a little. Easy return process.

Great computer due recommend upgrading for the 32gb but the 16gb works super well

Thing heats up easily. Bottom hit vent gathers up dusts quickly.

Pretty powerful, can run a lot of games on high for now. Bigget downsides are the lack of a second SSD port and the below average color gamut. I would wait until it's on sale to purchase.

For a thousand bucks the laptop is packed with very good features.

It’s a great computer my son loves it and battery last forever

every good computer，i like hp computer ，for easy used.

I sent the computer to Mexico, my nephew said me that it is ok