Customer Ratings & Reviews
- Model:
- KIW-L24
- SKU:
- 5217601
to a friend
Customers are saying
Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.
This summary was generated by AI based on customer reviews.
Easy to Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Huawei is great device for beginners or older folks looking for a budget or just a simple enough phone. Its best feature is at the screen size and easy to distinguish android apps.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Rico, thank you for the wonderful review! We are glad to see you are finding the Honor 5X easy to use. If you ever come across any questions, please feel free to contact the Honor Support Team at 1-844-524-6667. (RL)
- Cons mentioned:Large size
good, but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pro: good quality of pictures if taken at day light. contra: poor quality of pictures inside or during the night; too big for my hands.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .We are happy to hear that you are happy with the Honor 5X's camera in daylight however we are sorry to hear that you were not satisfied with how it functions at night. We suggest that you utilize the LED flash when the ambient light is low. Thanks for your feedback on the Honor 5X. (SP)
Great value phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This aluminum chassis cell phone with 2 gig of ram and 8 core cpu is the fastest phone I have used. For $200 it is a fantastic value and has run superbly these past 3 weeks. Never locked up or crashed yet. Quick WiFi and 4G LTE service. Amazing value!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Fixer2004, thank you for choosing the Honor 5X! The 1.5 GHz MSM8939 64bit, octa-core processor is something we're very proud of in the device. We wanted to create a phone for our technical and casual user so they could run through a variety of things on their phone easily. We appreciate your feedback. (ED)
Great phone period...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this phone because I broke my other phone at work & I been eyeing this phone & decided to buy when I got it home the 1st thing I set up was the finger print scanner & I love it I love the phone period it's fast & processes everything well
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Fantastic! thank you for the great feedback, Shorty. We are pleased to hear that you are loving your 5X. With the 64bit, Octa-Core CPU our goal was to make the 5X a smooth experience for our users. (DM)
Fancy Unlocked Smartphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is nice about this phone. The cameras, the screen, the firmware, and even the memory set up is great. 100% solid phone, more than worth the cheap price.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for your review! We are exuberant to hear that you deem your smartphone nice. You should check out the crystal clear images that the 13 megapixel camera captures! (SP)
- Cons mentioned:Performance
good phone for price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.phone was eye catching. but like most cheap droids, it lags, glitches and freezes even as new. otherwise it's pretty neat
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We are sorry to hear that you have been experiencing problems with your Honor 5x. To resolve your issues we suggest that you try a factory reset by holding down the volume button and the power button simultaneously until the phone reboots. Please be advised that this will erase all of your data. If your problem still persists please call Honor support at1-844-524-6667. (SP)
Amazing but no support from the manufacturer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with the honor 5x but the manufacturer just not offer more support for the device so became obsolete one week after my purchase I'm so sead :(
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Well im very sad to hear that you are having issues with your Honor5x but I would be more than happy to provide you with any assistance you may need, if you could provide me with more detailes as to the issue that you are having with the device so that we can go through the corresponding troubleshooting steps, your satisfaction is our priority here at Huawei.
Price - performance balance is superb!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Honor 5X for a month without any issues. Android 6 update arrived OTA, the installation completed quickly and the device works perfectly after the update. It's a beautiful and capable phone at this price.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .That is excellent to hear! Thank you for the fantastic feedback, bronzerider. We are pleased to hear how you are now enjoying the Marshmallow update on your 5X. Android 6.O running on the Octa-Core 64bit CPU and the 2GB of RAM is a great and we hope that you continue to enjoy your 5X. (DM)
the price is fair for the features of the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.is ok, is for surfing on internet and use the app that l need to use is really good, facebook, wattsup, and instagram the resolution of the screen is good.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for the feedback, enriquepico. We are happy to hear that you are enjoying the 5.5"Full HD (1920*1080) display and with the 1.5 GHz, 64-bit octa-core CPU surfing the web and enjoying your apps should be a breeze. Again, thanks for the review, it is much appreciated. (DM)
like it but can't used in Verizon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it online and I like this phone very much but it can't be used in Verzion. The best buy store location at 3333 Preston Rd,Ste 200, Frisco refused to return this phone. I never go to this store again.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We are sorry to learn that you were not happy with your customer experience at Best Buy. Unfortunately, the Honor 5x is unlocked for GSM networks in the US only. If you wish to switch to a GSM network, check the following bands with the network to see if the Honor 5x is supported: The frequency bands the Honor 5X (KIW - L24) supports in the U.S. are (ED): FDD LTE/WCDMA/GSM FDD B2/B4/B5/B12/B17 UMTS B1/B2/B4/B5 GSM 850/900/1800/1900
Only works with AT&T and T-Mobile (No Sprint, Virgin Mobile or Verizon (SP)
Honor cell phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a good phone. i don't like that i can't see the call history on the caller i am on the phone with. or maybe i don't know how to view this
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello, we appreciate your feedback on the Honor 5X. You should be able to see the call history of each number by going to the numbers saved contact and selecting call log instead of details. Here you can see when and how many times your phone has called or received a call from this number. We thank you for shopping Huawei! (SP)
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone for my mother for Christmas and she loves it. Its fast, easy to use, and looks great for the price. I wish the camera was better but that may be asking for a lot for a sub $200 phone
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We are happy to hear that your sister loves the Honor 5X. It definitely is fast and easy to use with it's octa-core (4x1.2 GHz Cortex-A53 & 4x1.5 GHz Cortex-A53) processor and it's 3000 mAh battery. Thanks for shopping Huawei! (SP)
- Pros mentioned:Camera
Great phone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like this phone. Decent memory and everything works good as far as the camera and stores lots of APS.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thanks for your review. We are happy to hear that you are satisfied with your phone. (SP)
Great phone, camara not so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is fine, the problen is the camara. Not good at night and the lens make the faces stretch, like been in a round fish tank.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .The Honor 5X features a 13MP camera with SmartImage 3.0 which promises to deliver the clearest image with every shot. Please try the LED Flash in the settings when at night or a dark setting. This will help with any corrections on the camera focusing and the auto focus will help.(JJ)
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 7 stars if it was possible. I bought two of these for my parents and they can't be happier. This a great phone. Indeed, I regret that I had bought an iPhone for myself earlier.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Destoyer!
Thank you for your amazing review!
We're glad to hear that your parents are enjoying their Honor 5x,
Please don't hesitate to contact our customer service and we will be happy to show you how to take advantage of each feature of your Honor 5X.
Here are the official channels where you can contact us:
→ Official page: https://club-us.hihonor.com/index
→ Email: [email protected]
→ Chat: http://www.hihonor.com/us/support/index.html
→ Hotline support 1-844-524-6667
And please follow our social networks:
Facebook.com/usaHonor
Twitter.com/Honor_usa
Have an amazing day!
NF
Nice camera and phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like durable and size of the phone. Nice camera.Something not working with the sound in calls unless it's on speaker phone.
I would recommend this to a friendGood quality phone at a reasonable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price tag, the phone is performing as expected. It has an excellent bluetooth and a very responsive finger print reader.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Yes! The Honor 5x's highly accurate fingerprint scanner is very responsive and we agree that the phone is a great value! Especially with it's octa-core (4x1.2 GHz Cortex-A53 & 4x1.5 GHz Cortex-A53) processor and 3000 mAh battery. (SP)
Bought as a gift for sister!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She loves her new phone. Upgraded from an older off model of Samsung and the picture quality and usage for her is amazing. She uses it for everything and has more storage space as well!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Terrific! Way to go on the great gift, we're pleased to hear that your sister is loving her new Honor 5X. Thank you for the great feedback, Naweed. (DM)
Good for beginning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the price, the 16GB internal memory is not enough to put more apps
No, I would not recommend this to a friendGreat phone great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great phone at a mid price. Has a lovely camera good internal storage. Great performance. huawei is doing great phones
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We are happy to hear that you are satisfied with your Honor 5x. We too are fans of the phone's highly efficient performance. (SP)