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Customer Ratings & Reviews

Your price for this item is $169.99
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The comparable value price is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 1104 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the Honor 6X's affordable price, decent camera, and long battery life. They appreciate its user-friendly interface and the convenience of its dual SIM capability. However, some users have experienced issues with freezing, lack of NFC, and bloatware.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,104 reviews
  • Rated 3 out of 5 stars

    Is a great phone, but a lot is an illusion

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I'll say, it is a great phone, nice camera, looks great, feels great. Responds well most the time. The battery life all depends on the built in super aggressive battery manager, out of the box you wont get notifications for most apps, the time out is set to like 5 seconds things like that. Once you set the manager to something different, it sucks the juice when doing anything but watching movies and listening to music. Playing games drains it so bad I have 3 or 4 times a day. Also get very hot when playing and charging at the same time. Graphics wise, the phones a champ, playing some pretty good looking games without much stutter or lag. It's games where you have a ton of items on the screen at once is where it starts to have a hard time. My ZTE quartz handles games like Simpsons taped out , Minecraft pe, and family Guy much better. The cameras are nice, but far from the best. The look and feel is also an illusion, mainly plastic body, and super "soft" screen gets scratched super easy. Ram is 3 gigs, but ui takes half at all times. Games like family Guy quest for stuff cause it to pay so bad it's almost unplayable. Fingure print scanner is great. Lack of NFC or ir capabilities really drop the value for us in the united States, other models, older models from other countries have these features for the same price so we get a nice slap in the face on the one. Charging cable is short, so make sure to pick up a longer one. Only dual SIM if you decide not to use a SD card as that takes up one of the slots. Call volume is horrible, very hard to hear. It does have a ton of settings..for everything. Still waiting in Android 7.0 no idea why it's listed in the features already. No CDMA for Verizon also hurts the value since they are one of the largest coverage carriers. Seems like a lot of bad things, but over all it is a good phone for the price, but a few phones like Samsung Galaxy j and the LG Stylo 3 might be a better value now. I think honor needs to worry less about the bloated camera and more about built and ui quality, emui 4 just sucks. Still can't install or move apps to the SD card without rooting the phone. Again, seems like.more bad that's good, but chances are you wont regret buying this one, just make sure you get a good quality screen protector, and a heavy duty case. One last complaint, is that other regions have a 4 gig ram, 64 gig memory version for a small amount to more that we in the USA still have no access too. Seems like we get the low end version. Had this phone about a month and a half and will be selling it for a Stylo 3 or a ZTE axon 7/8 soon unless nugget improves this phones preformance a lot.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Bill,

      Thank you for your thorough review. We're pleased to hear that overall you are happy with your Honor 6X.

      This device was design to impress with an alluring and ergonomic 8.2mm body in metal frosted material. As you mention the fingerprint scanner is awesome, it allows you to unlock your phone in 0.3 seconds at the touch of your finger.

      Regarding to games, these are power-intensive, similar to making calls, watching videos, and listening to music, which cause your phone to heat up.

      It is recommended that you do not play games while your
      phone is charging. When you are playing games, close background applications and lower the media volume to reduce the heat generated and increase your phone's battery life.

      If the animations of some games display wrongly it may be caused by a resolution compatibility issue. It is advised to check your internal memory, a saturated memory can cause lag. Also, we can recommend you to set the game resolution to 1920 x 1080 pixels in the registry, or get in contact with the developer of the game to encourage them to provide optimizations
      .
      We really appreciate all your feedback, we want to assure you that we follow the highest standars during component selection and product-testing processes, we are constantly looking for ways to optimize quality in our products.

      Thank you for choosing Honor! NF HuaweiCustomerCare

  • Rated 5 out of 5 stars

    great device for my case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone as an iPod replacement and don't use it with a SIM. It is quick, the UI is good but not stock Android, doesn't have too much bloatware, and fits comfortably in my hand. The expandable memory is a big improvement over an iPod. Battery life is really good for my use case. The screen is nice for most video, but not great. If you plan to use it for video, buy a nice glass screen cover and replace the plastic screen cover delivered on the device - it really makes a difference watching video. The camera is okay, but doesn't have all the features of flagship phones, but for the price I expected cut corners in some features. And as for my use case, the music and video playback are really good. My only complaint is bluetooth doesn't automatically connect to the nearest device (car, jambox, headphones) like my iPhone. All in all though, it's a great value for the price I paid.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We appreciated your review! The Honor 6X is a great value with it's long enduring 3340 mAh battery and it's octa-core (4x2.1 GHz Cortex-A53 & 4x1.7 GHz Cortex-A53) processor. We see your complaint about Bluetooth not automatically connecting and we will note that for our developers. We thank you for your feedback and for shopping Huawei. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    cant complain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for the price I paid. I got it on sale, and I am surprised how good this phone is. Doesn't keep up with the 700+ phones but easily compares to other phones that are price at $400.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NOT RECOMMENDED. DO NOT BUY IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done a lots of research about this phone. I have seen many good review about it, but I doubted it since it's a China phone. However I made a big mistake. I bought it on Black Friday since it's onsale for $150. I used it about 12 days and everything seem to working fine, the problem was the camera. Whenever I open the camera app, it's frozen the phone up. The battery last just a little over a day, not 2 days as advertisement. So I take it back to Best Buy and return it. They charged me $35 restocking fee even they sold me a bad phone. It's not fair. So don't ever buy any China phone. It's wasted time and money.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Joshua,

      We are truly concerned with the situation that you recently encountered with your Honor 6X. As well, here at Huawei we follow the highest standards during component selection and product-testing processes, constantly looking for ways to optimize quality in our products.

      We hope that despite this mishap you will continue to be one of our valued customers.

      Thank you for contacting Huawei.
      BG HuaweiCustomerCare

  • Cons mentioned:
    Freezing

    Rated 3 out of 5 stars

    Froze up 2nd day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone and features. Fairly easy to set up. HOWEVER! Second day the phone Froze up and needed to be rebooted. This may have been a glitch and if it happens again, its going back. I was very surprised as this is my second Huawei phone. My last phone was giving me signs after about owning for 2 years that it need replacement. Now I have to search for tech support phone number.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Sue,

      Thank you for your amazing review. We are so happy to hear that you had a wonderful experience with your Honor 6X at the beginning and we want to extend that feeling.

      Please let us assist you with the issue that your phone presents, so you can keep enjoying your fabulous device.

      To optimize the performance on your device try the next steps:

      From your home screen touch Phone Manager to perform the following operations:

      >Touch the large circle, select Scan for a diagnosis of your phone. Choose Touch to Optimize to automatically optimize the system performance, enhance security, and reduce power consumption.

      >Touch Phone Accelerator to close all background apps.

      We kindly remind you that opening a large app or lots of background apps may temporarily cause the phone to freeze, making the touchscreen unresponsive.

      If after trying the options detailed above your phone function has not improve, feel free to get in touch with us through our support line 1-844-524-6667 from Monday to Friday 08:00AM – 09:00PM (CST) or if you prefer contact us by online chat or email in the following link: http://www.hihonor.com/us/support/index.html, where we will happily assist you.

      Keep enjoying your Honor 6X. NF HuaweiCustomerCare

  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Horrible Customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this phone the 1 month it worked. Will no longer turn on. Took 3 phone calls and 11 days to receive a shipping label to send in my phone. After just a few days they determined it had "water damage". Some bull about a sensor that displays water damage. This phone has not had water damage, they just don't want to fix it. Customer service is horrible.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Heather,

      We are really sorry for the situation you recently encountered with your Honor 6X.

      According to our warranty policies section 7, part "a".

      7. This warranty does not cover damage resulting from:
      a) Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or
      dampness;

      As part of the process of the repair of your device, our technicians search for any kind of signal or exposure to liquid, in your case the technicians found that your device had damage caused by liquid or dampness. We are not denying to repair your Honor 6X, according to our warranty policies and the report that you received from the repair center the warranty of your device is voided and that is why we sent back the device to you unrepaired.

      Still, we want to take a further look at your case, Could you please send us an email so we can have more information about this situation? The address is [ [email protected] ].
      We are looking forward to hear from you, please do not forget to mention this review so we can reference it.

      We remain at your service.
      Have a lovely day.
      IS. HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Not bad for the price camera could be a bit better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome​ big screen dual camera bright flash nice color option dual SIM only thing is that the could be a bit slower​ than your usual Android phone but ok I would recommend to go download Evie launcher or if not go to the internet and download 7.0 launcher latest and u would have a nice experience​ using nougat launcher hopefully Huawei would release nougat 7.0 soon and make it look more like stock Android and also I just don't know if it's normal that the 6x gets a tad bit warm and next time Huawei can u include a case in the box and maybe headohones

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Nikon2001

      Thank you for the preference.

      Please remember that if you have any question or required additional information, you can get in touch with us through our official channels

      http://consumer.huawei.com/us/index.htm

      Hotline Support

      888.5HUAWEI / 888.548.2934

      E mail
      [email protected]

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      Have a nice day!

      P.T. HuaweiCustomerCare

  • Cons mentioned:
    Freezing

    Rated 3 out of 5 stars

    It's an ok phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for Christmas based on reviews I read about it the look and feel of the phone is great the camera not so great and for some odd reason this phone lags soooooo much I regret buying it so disappointed in this phone I have to go through all kinds of things just to get the screen to respond after it freezes up I would not buy ever again nor would I recommend save your money and get something better .

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We regret to hear that you are having some issues with your Honor 6X.

      To keep your device quick and error-free, we recommend you erase the cache memory. Please try the following troubleshooting: [ Turn off the device - Press and hold at the same time volume up and power button, this will show you a 3 options menu - With the volume buttons, select "Wipe cache partition" and press the power button once. It will show you the 3 options menu again - Select "Reboot system now" and press the power button once ].

      If you have further questions about your device, send us a message to [[email protected]] or feel free to contact our hotline support at (888.548.2934) Monday - Sunday 7:00am – 9:00pm (CST) an agent will be happy to take your call and give you further assistance.

      Our top priority is your satisfaction, we hope despite this mishap you remain as one of our valuable Huawei customers.

      We remain at your service.
      Have a nice day!
      IS. HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Price

    Rated 3 out of 5 stars

    Good battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera not good, but 4 star for battery.. good phone for good price

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a great value. Performance is very good, especially for a budget model phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      That's great to hear! thanks for the review, rjd01a. That great performance from the octa-core cpu and 3GB's of RAM. The 6X will allow you to seamlessly game, browse, listen to music or run multiple apps at the same time. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great hardware, stupid software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hardware, plenty of power and storage, and great battery life, but the battery could last a week between charges and what go is it when the device doesn't do what I need it to do? The longest you can set the screen time out to is 10 minutes. Once the screen turns off I receive no notifications. The "Notifications turn on screen" does NOT work. Yes, I'm aware that there are three, yes THREE, different settings that need to be enabled in order to receive notifications from this phone. They are. I can't tell you how many times I've unlocked my phone only to find I missed important texts or emails. These are known issues that Hauwei seem to think are "features." Unfortunately I think it's past Best Buy's return window.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is too bad to hear that you have been dealing with this kind of issue. Let us provide you some useful information.

      When you are unable to see any notification on the lock screen this may be caused because you have a third party theme set. Kindly let us explain to you this.

      This problem will occur when user sets a screen lock style other than "Magazine unlock".

      When the device is newly bought, the device will have Magazine theme installed in the device, which uses Magazine unlock as screen lock style. When user downloads any third party theme from online store, the screen lock style may/may not be Magazine Unlock.

      Huawei EMUI supports display of notifications on lock screen only for Magazine Unlock style. For other third party unlock styles, the notifications on lock screen are not displayed, since they might interfere while unlocking the device.

      Solution:

      This is EMUI behavior. Lock screen notifications will be displayed only if user has set screen lock style to Magazine Unlock. When user downloads any third party theme, then the screen lock style will be defined by the third party.

      To set screen lock style to Magazine Unlock, go to Themes> Me> Customise >Screen lock style, and touch the Magazine unlock.

      If the issue persists we kindly ask you to give us a call to the following number, 1-844-524-6667, or you can send us an email to the following email address, [email protected]. We have a team of representatives that are willing to help!

      We hope that despite this mishap you will continue to be one of our valued customers.BG HuaweiCustomerCare

  • Rated 3 out of 5 stars

    the screen is broken

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it , and the screen is broken. where could I change it?

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is too bad to hear that you did not have a good experience with your Honor 6X.

      We kindly suggest you to get in touch with the customer service from BestBuy in order to check if they can replace this device. Or if you want to you can give us a call to, 1-844-524-6667, we will be more than glad to provide you the repair option that we have for you.

      We remain at your service. BG HuaweiCustomerCare

  • Rated 1 out of 5 stars

    My 2nd Review For This Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd review for this phone. The first one was a more positive one. I should have waited and put more hours in usage on the phone. Before going into the review, I'd like to note that not all Best Buy stores are providing the $35 restocking fee screen that one must sign when an unlocked phone is purchased. This is unfair because the customer won't know until they try to return the phone.This happened to me with this phone and now I'm screwed out of $35. So much for trying to stay budget friendly. Here I am, I am giving this phone a 1 star. While you might think this phone and handle multitasking, it doesn't. It starts to lag badly and it won't recover when you close all apps. Phone has to be restarted. I tried a factory reset, still did not help. It's happened to me in 2 scenarios. First, if you're on a call on speaker and browsing the internet, try sharing something like on Hangouts, the performance starts to degrade. Another is, use android auto to listen to Spotify while navigating somewhere then try to add a destination. Again performance is comprised to the point that you can't use it efficiently, so a reboot is required. This phone also doesn't allow you to add a trusted place as an auto unlock. Also, certain apps don't support this phone, more specifically, the processor. Fitbit doesn't support it and blames that, Nike+ and SNKRS don't send notifications and again, processor is to blame. I know this phone is cheap compared to others, but still phones have come a long way that multitasking in mid range phones is not an "extra feature". Friends have a Sony XA Ultra and the new one XA1 Ultra, then they both excel while multi-tasking, I will be purchasing one of those instead.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Luis,

      Thank you for providing us your feedback! We would like to help you to improve your experience with your amazing Honor 6X.

      Please try the following steps to improve the performance of your device. By using "Phone Manager" you can make your phone run faster and optimize its performance.

      >Open Phone Manager and touch Optimize. Your phone will automatically optimize performance, enhance security, and reduce power consumption.

      >Open Phone Manager, touch "System optimization" to scan for and clear cached application data and system trash.

      >Go to "Phone manager" from your home screen, select "phone accelerator" to check which apps are running and select the ones that you want to end and select "close" to close it.

      If after trying the steps detailed above your phone keeps having lagging issues please get in touch with us, we will be more than glan to assist you to solve this issue.

      You can get reach us in the following number 1-844-524-6667 from MON - FRI 8am to 9pm CST or SAT & SUN 10am to 6pm CST as well, if you prefer you can contact us by chat or email in the following link: http://www.hihonor.com/us/support/index.html

      Kind regards, NF. HuaweiCustomerCare

  • Rated 1 out of 5 stars

    READ THIS BEFORE YOU BUY IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huawei Honor 6x has 1 huge problem! IT IS THE GYROSCOPE, IT MEAN VR! If you might look into using VR or even watch 360 videos, DO NOT BUY THIS PHONE! This phone's gyroscope is always shaking, it's a very well known problem on the internet if you look it up, but they never fix it. Huawei will probably respond this is unusual, no, it's not, they pretend they know nothing. Factory reset does nothing. Many people exchanged but the problem is still there. Huawei support site has nothing on this issue. I think the return period is 14 days, and I only found out on the 17th day because I just bought my VR headset. fk.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We thank you for your review and for your feedback, we are always interested in the opinion of our valued customers.

      We kindly inform you that the Honor 6X, does not support gyroscope feature, in this case, this could be the reason why you are experiencing this situation.

      We follow the highest standards during component selection and product-testing processes, constantly looking for ways to optimize quality in our products.

      If you need more assistance, you can send us an email to: "[email protected]" and one of our representatives will be glad to assist you.

      We remain at your service.

      NG. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Meh....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an Ok phone. But we needed something cheap in a pinch so it is what it is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as advertised (from an unhappy customer)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward with great expectation on using this new phone based on a lot of favorable reviews, but I was greatly disappointed...phone O.S. is Android 6.0 instead of Android 7.0. Since all my phones are of the 7.0 and 7.1.1, I decided to return it. Best Buy is just the seller and has probably nothing to do with this. I will continue buying from Best Buy but I will stay away from Huawei brands.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      It is too bad to know that your Honor 6X did not meet your expectations.

      Regarding the issue that you mentioned on your review, if the Honor 6X came with the Android 6.0 it has available the software update to EMUI 5/ Android 7, the updates are being launched in a step by step process and we do not know when is going to be received by each user.

      We hope that despite this mishap you will continue to be one of our valued customers.

      Thank you for contacting Huawei.
      BG HuaweiCustomerCare

  • Rated 2 out of 5 stars

    Phone runs well but screen not durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make certain you get a screen protector. You look at the phone wrong and it breaks.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is too bad to hear that your Honor 6X's screen is cracked!

      In order to better assist you we kindly ask you to give us a call to,1-844-524-6667, or if you want to you can send us an email to, [email protected], one of our representatives will be more than glad to assist you and provide you the repair options for your device.

      We remain at your service. BG HuaweiCustomerCare

  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Good unit with a big problem!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem is that the Gyroscope Constantly Shaking - VR is Messed Up!.i don't know why Huawei don't even mention nothing about that? That problem is all over the internet,youtube and until today i don't see any fix from Honor.i made like 5 factory reset, exchange the phone for another one and guess what the Gyroscope still shaking! Please Costumer service look into this....

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer!

      This is a unusual problem with the Gyroscope of the Honor 6X, we kindly ask you to contact us to check how can we help you:

      http://consumer.huawei.com/us/index.htm

      Hotline:

      888.5HUAWEI / 888.548.2934
      English / Spanish / French / Mandarin
      English / Spanish: Monday - Sunday 7:00am – 9:00pm (CST); French / Mandarin: Monday – Friday 7:00am – 9:00pm (CST)

      P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Love this phone !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way beyond my expectation. This phone works just like some much more expensive phones.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dual sim don't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't understand the reason to make this phone for 2 SIM cards, because after you install two SIM cards works only one. To get work the second one you have to turn off or remove the first one. What a joke! Its a good phone if you need to use only one primary SIM card. I tried to factory reset it a few times and different settings, but nothing works. Goes back to best buy the next day after purchasing and I will have to pay a $35 restocking fee, FOR WHAT??? HUAWEI !!! I can't read your mind!!! You have to specify that this phone is not a dual sim active.

    No, I would not recommend this to a friend