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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 594 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone out right now. Came from a galaxy 8+ and iPhone 7+. Outperforms all of them. Seriously. Great phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are thrilled to know that you are pleased with your amazing Huawei Mate 9!

      The Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days of usage. State-of-the-art Huawei SuperCharge technology safely charges the device for a full day’s power in 20 minutes.

      Thank you for your preference for the Huawei products. BG HuaweiCustomerCare

  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, good camera, durable, great battery life. Excellent phone for your money

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is great to hear that you are enjoying your brand new Mate 9!

      It is one of our best devices in the market, with the new Kirin 960 processor and intelligent Machine Learning algorithm your Huawei Mate 9 is born fast and stays fast.

      Welcome to the great family of Huawei! BG HuaweiCustomerCare

  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone out there. I can't find any defect in it, it does everything a good phone is supposed to do and more. If you don't care to be part of the Apple/Samsung trend this is the ultimate phone. It's very fast, the screen is beautiful, sturdy, lots of features and long lasting battery. I am super picky about electronics and I cannot find a flaw with this phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are delighted to hear that you found in your Huawei Mate 9 the cell phone that fits all your needs.

      The Huawei Mate 9 features four microphones. The receiver and microphones are equipped with noise cancellation technology to eliminate background noise and improve call quality.

      Keep supporting Huawei! BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Note 4. The Mate 9 is a nice phone. Pros: Finger print lock is great, works instantly, coming from previous phone this is night & day. The phone is extremely well built, feels solid. The battery is great. I can make it thru an entire day. Cons: Missing my old stylus. Requires a case, the back surface is slippery. I normally like to go without cases, I wouldn't try it with this one.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Great choice! The Huawei Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power in 20 minutes. Enjoy your new smartphone! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Camera, Dual sim

    Rated 5 out of 5 stars

    great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the camera, finger security, two sim cards and storage convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live my phone it has the best carera and so fast I love love love it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Rachel,

      We are so pleased to hear that you are having a marvelous experience with your Mate 9.

      We totally agree with you, its fabulous Leica Dual Camera enable you to take professional-quality shots in a number of different scenarios. In other words, it assures an outstanding picture quality.

      Using your Mate 9 say goodbye to lagging performance. Thank you for choosing Huawei. (NF) HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    It was GREAT until...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LARGER format phones... The Mate 9 served me well. No issues or problems of which to write... Fast charge, long battery life, great crisp display... Unfortunately it was knocked out of my hand while fishing and at the bottom of a lake now... I'll be 'fishing for another one soon!' RECOMMEND this phone to all.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clarity on camera, long lasting battery up to two days

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great phone very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Huawei mate 9 is better than Samsung phones, the mate 9 has a great 4Glte signal while the samsung note 5 had only H+ as a signal, I'm satisfied with this product .good quality, Super fast phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the 5 stars, Leon. We're please to hear how much you are loving your Mate 9. That great performance comes from the new Kirin 960 processor and intelligent Machine Learning algorithm. Thanks to this great combination, your Mate 9 is born fast and stays fast. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great. Awesome camera, and the battery lasts all day.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Jess,

      We totally agree with your perfect review about your Mate 9, its Leica Dual Camera is amazing, It renders images in unprecedented detail, ensuring an outstanding picture quality.

      The Mate 9 ultra long-lasting 4000mAh battery will allow you to do more, for longer.

      Keep enjoying your great Mate 9. NF HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone because my Note 4 quit working. Best buy had it on sale for black friday and I like it alot better than the Samsung.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Katy,

      We are proud to know what you think of the incredible Huawei Mate 9!

      With incredible network support and integrated dual SIM support, the Huawei Mate 9 offers outstanding performance worldwide.

      Thank you for being part of the Huawei Family, we remain at your service.

      NG. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High resolution camera and picture. High quality call. Powerful CPU for browing. Big Screen.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are so glad to know that you are enjoying your marvelous Huawei Mate 9!

      The Mate 9 sports a second-generation Leica Dual Camera with a 12MP RGB sensor and 20MP monochrome sensor. The RGB sensor captures vivid colours, while the monochrome sensor picks out the finer details.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than samsung my son had bought me the honor 8 and i loved it even after 2 yrs still smooth sailing, i just wanted a bigger size screen my son pd. 400.00 for the honor 8 so when i seen this at best buy for 449.00 i had to have it you wont be sorry its a great phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Phone I have EVER had!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a quick review on this phone. It has never, ever let me down. I record videos for my YouTube guitar site, take high-quality pictures, videos allll day long, FaceBook, YouTube, Netflix, Vudu, Hulu, Amazon Prime, etc, etc, etc. Battery life is AMAZING! Now that the Mate 10 is out, these phonese are dropping in price. Pick one up STAT!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, camera,and is fast with 64 G of memory. Great phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Chris

      We are so glad to know that you are enjoying your Mate 9!

      Please don't hesitate to contact us through our official channels:

      -->Hotline Support: 888.548.2934
      -->Chat: http://consumer.huawei.com/us/contact-us/index.htm

      We invite you to follow us on our social networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Fast

    Rated 5 out of 5 stars

    The best phone I've ever used.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Smooth. And battery life is A plus. I love this phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Absolutely! The Mate 9 is really something to love with it's 4000 mAh battery and it's dual lens 20 megapixel Leica camera! Thanks for your review and business! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value for a fast phone. The cameras are very good!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone a must buy, great battery and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    This Phone Blows my Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has so many features that sometimes random things will pop up and I'd be so confused. Sometimes this phone freezes (just a tad). You must be warned, this phone has a great camera and video quality but the phone gets really hot after recording video. I'm still not used to this but the size makes it to where it slips out of my hand a lot. Overall it's a pretty good phone. Definitely an upgrade from old phone I just hope it lasts well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is the best phone i have , better than Samsung and Apple , every thing is excellent

    I would recommend this to a friend