Customer Ratings & Reviews
- Model:
- MHA-L29
- SKU:
- 5709704
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer service
Very bad phone for the very high price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning on/off wifi without permission /way to slow compared to cheap 100/200 phones / to many apps won't work like they supposed example YouTube the video be playing but no image only sound and after a couple seconds phone turns off and you have to do the unlocking thing all over again the playstore will start to download and app everything appears normal and then walla will say download failed and will shut down and have to do the restart all over again and like that I can keep going with to many apps, and wait you be wondering why you didn't returned and wish I did but first you only have 15 days and I thought I may be able to work it out configurate download something give it a try you know new phone new brand (always been a Samsung guy) should keep it that way tried call the supposydle great customer service no help whatsoever I will never buy another Huawei device ever.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Jhon,
We are truly concerned with the situation that you have been experiencing with your Huawei Mate 9.
We want to provide you the service that you deserve as one of our valued customers, that is why we kindly ask you to send us an email to [email protected], one of our representatives will be more than glad to provide you the assistance that you need. Also please do not forget that Huawei provides a 12 months warranty from the date of purchase.
We remain at your service. BG
- Pros mentioned:Fast
Love this phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read a lot of reviews before buying this phone and watched a lot YouTube on and needless to say I'm not disappointed..Its blazing fast and I love that it doesn't have bloat ware.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .You made a great choice! Almost all of your favorite menu options can be accessed in just three steps on the Huawei Mate 9. EMUI 5.0 sorts your messages, alerts, photos and videos, while handy shortcuts help you enable Wi-Fi, find apps and block notifications faster. The Huawei Mate 9 won't slow you down. Enjoy! (NS)
- Pros mentioned:Fast
Wow!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this phone for a couple days, but this phone is superb! Fast, easy to use and it comes with a case and screen protector! I came to android from Windows Phone and this is a breath of fresh air. BUY THIS PHONE!
I would recommend this to a friend - Pros mentioned:Battery life
Like the clear pictures it takes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do like my new phone. Especially being a 5.9 screen, not too big not too small. Battery last longer than usual cell phone. I can text easier with this keyboard without fingers touching other letters. Only negative comment I would say is that I had to go thru Amazon tu buy screen protector and case for it.
I would recommend this to a friend - Pros mentioned:Camera
Awesome camara
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone!!! The camara quality is awesome and the processor is fast too. I am used to Samsung so there were some differences that I had to adjust to but overall a great buy. I'd definitely buy another Huawei.
I would recommend this to a friend Decent Phone for the Price, Great Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera and OS for this crazy little unknown phone...
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
We are thrilled to know that you are pleased with the unbelievable Huawei Mate 9!
The Huawei Mate 9 offers exceptional sharpness. Its second-generation Leica Dual Camera renders images in unprecedented detail for images that take you from mere photography to artistry.
We follow the highest standards during component selection and product-testing processes, constantly looking for ways to optimize quality in our products.
Thank you for being part of the Huawei Family, we remain at your service. NG.
Great Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing bad to say about the Mate 9..I bought 2 actually!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
We are so glad to know that you are pleased with your amazing Huawei Mate 9 and it is better to know that you purchase two of them!
The Mate 9 sports an 8 MP selfie camera with autofocus and a range of handy features to help you take selfies more quickly.
Set the camera to take a photo when you smile, or place your finger on the fingerprint sensor to activate the shutter. A new facial enhancement algorithm automatically detects your face and applies custom beauty settings.
Thank you for your preference for the Huawei products.
BG
Nice phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice android phone with great Leica camera and big screen
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Nastja,
We are thrilled to know that you are enjoying the incredible Huawei Mate 9!
A powerful camera algorithm ensures outstanding picture quality in Leica image style. The Huawei Mate 9 also comes with a wider range of strong shooting capabilities, enabling you to take professional-quality shots in a number of different scenarios.
The Huawei Mate 9’s ultra-thin industrial design features a simply elegant 2.5D glass screen.
Thank you for being part of the Huawei Family, we remain at your service.
NG.
super deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I trust and love huawei always, great as my expectancy!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
Thank you for purchasing an amazing Mate 9.
The Huawei Mate 9 sports a second-generation Leica Dual Camera with a 12MP RGB sensor and 20MP monochrome sensor. The RGB sensor captures vivid colors, while the monochrome sensor picks out the finer details.
We appreciate your support to Huawei!
IS.
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone for my mom, she likes it a lot!!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
We are thrilled to hear that your mom is enjoying her marvelous Huawei Mate 9!
The Mate 9 has a stylish metal unibody designed to turn heads. The bezels are 30% thinner than the Mate 8. The Mate 9 also features polished sides with a stunning brushed finish. A striking marriage of form and function, gorgeous ergonomic curves on the rear cover, along with rounded corners create a comfortable grip.
Thank you for your preference for the Huawei products.
BG
- Pros mentioned:Camera
Camera is awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is good. Camra has awesome motion capture. But, if there is any issue in the phone, you can find support center only in Texas not near to you. My phone screen was broken. It costs $150 to replace the screen. Think twice about support center before buying this phone.
No, I would not recommend this to a friend - Pros mentioned:Battery life
BETTER THAN NEXUS P6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cell is not as touchy as the nexus 6p. A little bigger. nice all the way around. Picture quality is excellent. Battery life is triple what the nexus was. . So far , this being new for me, it was an excellent choice
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Candyktm,
It is so nice to hear that you are enjoying your Nexus 6P and one of the best features on it.
Please get in touch with us through our official channels.
Website:
http://consumer.huawei.com/us/index.htm
Hotline Support
888.5HUAWEI / 888.548.2934
E mail
[email protected]
Social Networks:
Facebook/Huaweimobile(us)
Twitter/Huaweideviceusa
P.T.
Great phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good secondary phone, great screen size and colors.
I would recommend this to a friend- Pros mentioned:Battery life
Awesome Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one reason I decide to buy Huawei Mate 9 was good battery life. This phone didn't disappoint me. Always gets at least 6+ hours screen on time. Some times 7-8 hours. I'm very heavy power users too. I naver gets this kinda screen on hours on any other smartphone before. Awesome Phone!!!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Great!! Thank you to take your time to give us an awesome feed back of your good experience with Huawei and your new Mate 9! It´s good to know we definitily meet your expectations!
Yes The Huawei Mate 9 offers you a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage and thats just Amazing!
Thank you for shopping Huawei and enjoy your new Mate 9!
- Pros mentioned:Battery life
Best Phone on the Market Today!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned almost every flagship phone over the last several years and this one is the tops! Two features stand out; battery life and fingerprint sensor. Buy this phone and you won't be disappointed!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Kevin,
Thank you for your feedback, it is really appreciated
We totally agree with you about the powerful battery of the Huawei Mate 9 and its fast fingerprint.
Please don't hesitate to contact us through our official channels:
-->Hotline Support: 888.548.2934
-->Chat: http://consumer.huawei.com/us/contact-us/index.htm
We also invite you to follow us on our social networks:
Facebook/Huaweimobile(us)
Twitter/Huaweideviceusa
P.T.
- Pros mentioned:Camera
Best phone ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera, the speed, the size, the battery life... All are amazing. And I paid at minimum $200 less than iphone or Samsung... Ha! Don't go with the known name brands... Trust me it's worth it!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Mr. Harris,
First of all we want to thank you for your 5-stars review and for your preference for the Huawei's products! You can be sure that your Huawei Mate 9 will not let you down! We follow the highest standards during component selection and product-testing processes, constantly looking for ways to optimize quality in our products.
The Huawei Mate 9 offers exceptional sharpness. Its second-generation Leica Dual Camera renders images in unprecedented detail for images that take you from mere photography to artistry.
Thank you for contacting Huawei. BG
- Pros mentioned:Camera
Top Tier.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent specs and value! Dual SIM dual camera. (sharp and Rich pictures). Excellent build quality and sound quality with preinstalled screen protector and slim case included! Hauwei has a new fan!
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .The Huawei Mate 9 sports a second-generation Leica Dual Camera with a 12MP RGB sensor and 20MP monochrome sensor. The RGB sensor captures vivid colours, while the monochrome sensor picks out the finer details. We're happy to have a you as a fan! (NS)
- Pros mentioned:Camera
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone! The camera quality is amazing and the screen is the perfect size. I highly recommend this phone if you are looking to upgrade your current phone (I had the samsung s6).
I would recommend this to a friend - Pros mentioned:Camera
Best phone I've owned so far
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally upgraded from this phone because it won't be getting Android OS 9.x. No complaints with performance and the camera is still better than many 2019 phones
I would recommend this to a friend Premium phone for midtier price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to grab this phone when my Nexus 5X died on me. Solid metal, frame, great screen, and excellent specs beneath. The processor is fast and the entire device is highly responsive. I am even okay with the fact that I'm not running with stock Android. Hauwei's custom UI, once you change some preferences and turn off notifications for stock apps, is a slightly zippier Android experience with a nice font. I prefer to get devices after a lot more in the way of research, so this was an impulse buy. So far, I am not regretting it at all.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Ross,
We are delighted to hear that you are pleased with your amazing Huawei Mate 9!
The Huawei Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days of usage. State-of-the-art Huawei SuperCharge technology safely charges the device for a full day’s power in 20 minutes.
Thank you for contacting Huawei. BG