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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 594 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a major win! Very happy with this phone. It's big screen is perfect for watching videos and movies... Had to load a 3rd party launcher though. Battery life is awesome!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the positive review! The battery is a perfect complement to Huawei's smart power-saving technology, a toolkit of technologies that automatically saves power, letting you do more, for longer. Glad you're happy with your Huawei Mate 9! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast, easy to get around, not loaded with phone apps.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are really glad to know that you are enjoying your wonderful Mate 9.

      A powerful camera algorithm ensures outstanding picture quality in Leica image style. The Huawei Mate 9 also comes with a wider range of strong shooting capabilities, enabling you to take professional-quality shots in a number of different scenarios.

      Thank you for choosing Huawei.
      IS. HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Great Device for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Mate 9 holds up to Huawei's promises for the most part. The device is a little on the bulky side but the screen goes from edge to edge. If you get a case other than the one that comes with the device you should be just fine. One con about the mate 9 is the screen isnt as responsive as it should be. You might have to tap the screen more than once. One of the Pros about this device is flexibility to custom all the settings but this gets to be a headache until you get use to it. Also I came from iPhone and I'm pretty happy all tho I had to buy a Samsung watch right after I just bought an apple watch a month ago.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Chuckie,

      Thank you so much for your review!

      We are so glad to know that you are enjoying your new Mate 9! By the way did you know about the VIP warranty, which covers the screen for the first 3 months of use?

      As well, you can not ignore the awesome dual camera which is certificated by Leica, it stands alone on the top of the rest!

      It's awesome that you've joined to the big family of Huawei!

      Please follow us on our social networks:
      Facebook/Huaweimobile(us) and Twitter/Huaweideviceusa

      Keep enjoying your Mate 9. BG HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Overall a good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a good. The cameras are awesome. I wish the front facing camera was better.

    I would recommend this to a friend
  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact it is dual sim and was unlocked for when I travel

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Cacique! We are more than glad to hear that you are in love with your device! We can recommend you to much other awesome features that your Mate 9 has as the truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power in 20 minutes. Here you have a the link where you can learn to much from your device:
      http://consumer.huawei.com/us/phones/mate9/ Thank you for supporting Huawei. P.T. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Fast, reliable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Android runs in this phone. User friendly. Takes great 3d and panoramic photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    The best smartphone I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use especially for android users. Great camera. Can't think of a better phone than this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome value for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped a lot before purchasing this cellphone. I was about to decide between Samsung and Apple when I got a recommendation for Huawei mate 9. I watched a lot of videos and read a lot of reviews and decided to give it a chance. I don't regret. I got the looks of an iPhone with the functionality of Android and more! No wonder why they call Huawei mate 9 "The Beast"!! Trust me, do a quick search on YouTube, you will not regret.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone, now with Oreo, even better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a larger screen phone, but didn't want to jump on the 18:9 slim-phone bandwagon. I got lucky and found this over the holidays as an open-box and the sales lady was willing to make a deal. I was going to just put it up on swappa.com to resell and make a little $$, but the more I used the phone, the more I liked. Huawei makes some quality devices, I only wish they had more market penetration here in the states.

    I would recommend this to a friend
  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Great phone with 2 sim cards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phobe able to use 2 sim cards in stand by mode not like the previous mate 8 but does the job

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Alberto,

      It is amazing to hear that you are enjoying your amazing Huawei Mate 9!

      The Huawei Mate 9 offers exceptional sharpness. Its second-generation Leica Dual Camera renders images in unprecedented detail for images that take you from mere photography to artistry.

      Keep supporting Huawei! BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fast. Pictures are very clear. battery last loong

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Phone is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    batterylifeevenafteryourunappafterap. Had many Android devices but this is the best to date

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Will,

      We are thrilled to know that you are enjoying your spectacular Huawei Mate 9!

      As you mentioned the Huawei Mate 9's battery it is really amazing! It has a 4000mAh battery and a smart power-saving technology Thanks to this the Mate 9 delivers 2 days of usage!

      State-of-the-art Huawei SuperCharge technology safely charges the device for a full day’s power in 20 minutes.

      Thank you for contacting Huawei. BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have continuously had cell phones since the bag phone era and this is the best yet. The custom UI is a bit different but OK. The fingerprint reader is great to unlock the phone, very fast. No need to wait through the Pixel waiting list.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      It's great to hear you approve of your Huawei device. We try to offer flagship features and functionality, without the flagship price-tag. (CB) HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cost benefits ever.. Fast, dual sim with support for dual whatsapp app. Best ever..

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello DecioFred! It is awesome that you can take a time of your life to share with others your good experience with the Mate 9! Remember that the Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power in 20 minutes. Have an awesome day! P.T. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Solid Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera during the day, hard to get good photos at night. I like the fingerprint option and phone is pretty robust. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I have ever owned. The camera is exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    This phone is a beast!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life, fast, and feels great in the hand.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you so much your feedback we sincerely appreciate the time you took to let us know that the device is meeting and fullfilling all of your expectations. We will continue meeting your needs. Once again thank you for your preference, and have a wonderfull day. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone with good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with a bigger screen. Very clear screen. Great camera and good video quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance. Awesome battery life. The display resolution is kinda low. Although 1080p should b fine for every one. Overall a power house

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are happy to hear that you think the Mate 9 is a great phone. We know that your phone will continue to display excellent performance with it's octa-core processor. Thanks for your review and for shopping Huawei! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a great upgrade from nexus 6p!! A+ camera

    I would recommend this to a friend