Customer Ratings & Reviews
- Model:
- MHA-L29
- SKU:
- 5709704
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.
This summary was generated by AI based on customer reviews.
I was not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone after doing a lot of research. The camera was ok, compared to the Pixel XL phone that my wife and I use for pictures. I do think the pictures are more natural but lacking in low light. The phone is fast that i was impressed with. The sound is really good, I went in to a Best Buy store to check it out. The display was ok. I know that if Huawei makes it 4k that it would be a drain on the battery. When we watched Netflix on it it was a bit grainy. I did think it was my internet connection but that was not the issue. The software that it has it ok takes some getting used to but a cross between Android and IOS. I liked that feature. I do hope that huawei makes a phablet phone that has a 4K screen and maybe work on the low light camera issue. Also when I shot video it seemed grainy in some areas. I am awaiting to see what they plan on releasing this year. I do think their phone design is nice and if the screen and camera had been better I would have kept. The think is there are not a lot of phablet phones out there.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We appreciate the detailed feedback on your Huawei Mate 9 smartphone. The Huawei Mate 9 automatically manages resources by prioritizing CPU, RAM and ROM for optimal performance and closes memory intensive background apps. Within the CPU, fine-grained scheduling maximizes computing efficiency to make your device smooth and responsive. We will forward your requests regarding the low light camera issue and screen display to our product developers. Thanks for shopping Huawei! (NS)
Miss your Note 7? This is the big-screened phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apart from the lack of a stylus, the Mate 9 has pretty much everything you'd expect from the Note plus one. And, if you live in the US, it has the Amazon Echo's Alexa voice assistant. That means you'll be able to ask for basics with your voice, like setting an alarm and getting a weather report. And Alexa will be able to control other smart devices, too.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear customer,
It is great to hear that you are enjoying your amazing Huawei Mate 9!
The Huawei Mate 9 features four microphones. The receiver and microphones are equipped with noise cancellation technology to eliminate background noise and improve call quality.
Welcome to the great family of Huawei! BG
It's an awesome device, good quality & fast SW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an outstanding android smartphone, very good hardware built and excellent software running this device.
I would recommend this to a friendAwesome phone for the money as good as a iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money this is the best phone you can buy currently at this time after the note 7 thing I went back to an iPhone when I saw this at Best Buy I couldn't turn it down Only thing when the galaxy S8 plus comes out in a couple months I will go back to Samsung
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We loved reading that you consider the Mate 9 the best value! It really meets this standard with it's dual lens 20 megapixel camera and it's 4000 mAh battery. Thanks for your business! (SP)
It's no S8
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad phone, really. My biggest problem is that their selling point is the camera, but it doesn't begin to compare with the S8. There were other minor issues that bothered me, but the camera caused me to return it. It would be a decent compromise for those on a budget.
I would recommend this to a friend- Pros mentioned:Camera
Leica camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this phone especially the camera.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
We are thrilled to hear that you are satisfied with your amazing Mate 9.
Dual camera pixel-binning technology on both lenses doubles image brightness in low-light conditions. Optical image stabilization counteracts handshake to produce crystal-clear shots. Take shots of people or objects and blur the background with artistic bokeh. A shallower depth of field enables you to make subjects stand out. And you can also refocus photos, giving you the freedom to shoot first and focus later.
Thank you for your preference for the Huawei products.
IS.
- Pros mentioned:Fast
Reliable phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value fast charging, fast processor, high quality camera.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
Thank you for your amazing review. We are really glad to know that you are enjoying the excellent Mate 9.
With the Huawei super-charger only 20 minutes will give you enough energy to use it the entire day.
Please feel free to get in touch with us, we would like to receive your feedback and additional comments through our official channels:
→ Online Chat: http://consumer.huawei.com/us/support/index.htm
→ E mail: [email protected]
→ Hotline Support: 888.5HUAWEI / 888.548.2934
And don't forget to follow us on our social networks:
Facebook/Huaweimobile(us)
Twitter/Huaweideviceusa
Kind Regards
NF
- Pros mentioned:Camera
Complex but intuitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Competitive product. Good search features & camera
I would recommend this to a friend Excelent screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved this phone!!! Everything about this phone was amazing! That is untill a jerk named jacob lundy stole it from me.... I only had it 4 about 3 days now its gone... But ya i loved it ill definitly be buying another one 4 sure!
I would recommend this to a friendExcelent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Bought it like a month ago so far no issues fone looks pretty good. Music sound so great.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Yes! The Mate 9 is excellent with it's 20 megapixel dual lens Leica camera. Thanks for your review and for shopping Huawei! (SP)
Mate 9
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best smartphone on the market. I strongly suggest this to anyone who is in the market for a new device.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We absolutely loved reading your review here at Huawei! We believe that the Mate 9 really does meet the standard of best on the market, especially with it's 20 megapixel dual lens camera. Thanks for your review and your business! (SP)
Great phone but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Wanted to like this phone but I had issues sending and receiving picture messages. I'm quite sure it was something that needed to be changed in the settings of messaging but unfortunately tech-support could not figure it out
I would recommend this to a friendGreat Phone, Sadly Unheard Of
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great phone that is great for people who have bigger hands then the average person. It has all the features that any other phone has, except it blocks Webview from being run, so certain apps don't work well, if at all.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for the 5 stars, Fitzbonnamel. We're pleased to hear that you are overall happy with your Mate 9. This great device is great for big hands and small hands. For those with small hands we have a great feature called one-hand mode which allows you to comfortably maneuver around your device with just the one hand no matter the size. (DM)
Great alternative to the pricier Flagships
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.YOu can pay a couple hundred more for one of the new flagships out, and you may get some waterproofing or wireless charging. Beyond that it's a great phone and an alternative to the Note Series if you aren't tied to a stylus.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
We are really pleased to received your amazing feedback.
Your Mate 9 is the perfect device for any person who is keen to have a marvelous experience, with an elegant design, an excellent processor, an outstanding camera and a powerful battery, this phone will keep you a step ahead.
Thank you for choosing Huawei. NF
Solid smartphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to upgrade your smartphone, then this is it. A fraction of the price. Much better than a galaxy or iPhone.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello MrSugoi, it is amazing to hear that you can recommend your Mate 9! Thank you for the preference, remember that with your Mate 9 you won’t slow down, thanks to the new Kirin 960 processor and intelligent Machine Learning algorithm. This ground-breaking interplay between hardware and software means your HUAWEI Mate 9 is born fast and stays fast. Have a nice day! P.T.
Great Phone bad wifi and call quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is great, fast finger print sensor nice big screen and thin. The bad is the wifi connection and call quality is choppy and sometimes distorted.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer.
Thank you for the feedback about your experience with your Mate 9, it has a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power* in 20 minutes.
Thank you for supporting Huawei.
P.T.
Awesome phone cheaper than Apple and Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving this phone. Only reason why I didn't give 5 stars was because the first one bricked after a software update a week after buying it. Did some research and it seemed like mine was the exception and not the rule so I exchanged it and things have been smooth since then :)
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer,
We are really happy to hear that you are having an awesome experience with your Mate 9.
Your Mate 9 is amazing, offers a truly revolutionary battery life. Its fingerprint sensor includes 3D fingerprint recogniton and an encrypted file safe.
Its amazing Leica Dual Camera renders images in umprecedented detail.
All these reasons will make you love your device.
Thank you for choosing Huawei. NF
Amazing Phone for the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Huawei Mate 9 Is a Premium phone with a mid range device price . Android 7.0 out of the box, your pretty much set for whatever you throw at it.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Pabblitow,
It is good to hear that you can rate your Mate 9 with 5 stars, thank you for the feedback.
Please don't hesitate to contact us through our official channels:
-->Hotline Support: 888.548.2934
-->Chat: http://consumer.huawei.com/us/contact-us/index.htm
We invite you to follow us on our social networks:
Facebook/Huaweimobile(us)
Twitter/Huaweideviceusa
P.T.
Big phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought for friend's , he likes big phone to watch movie. I got this with a$ 50.00 gift card as well . I am very happy. It's very easy nice .
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Dear Customer.
We are glad that you are enjoying your Mate 9. Be sure that we appreciate your feedback.
Please remember that if you have any question or require additional information, you can get in touch with us through our official channels
http://consumer.huawei.com/us/index.htm
Hotline Support
888.5HUAWEI / 888.548.2934
E mail
[email protected]
Facebook/Huaweimobile(us)
Twitter/Huaweideviceusa
P.T.
Great phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With even better features. Replaced a S7 Edge and only thing I miss is Samsung Pay.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for the 5 stars, Iamfamily2004. We're pleased to hear that you are enjoying your Mate 9. While the Mate 9 does not have Samsung Pay, it does have Android Pay which will allow you to conveniently purchase things using your phone. (DM)