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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 594 reviews
  • Rated 5 out of 5 stars

    Best phablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great all around phone. There is not much of a wow factor but there isn't anything it doesn't do good!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are so delighted to hear that overall you can rate your Mate 9 as the "Best phablet".

      Its great Leica Dual Camera and its powerful battery will offer you a stunning experience.

      Keep enjoying your Mate 9. NF HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great Phone after Setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while for me to get the phone set up exactly as I liked it.. but now it's wonderful. I'd recommend it!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We're glad to hear you were able to setup your device to your liking. Say goodbye to lagging performance. Huawei’s cutting-edge Machine Learning algorithm delivers consistent performance by automatically prioritizing CPU, RAM and ROM resources based on user habits. Thanks for shopping Huawei! (NS) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great. Cheaper than other big brand phones but the spec is as good as them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made with Very good material Comes with full accessories Powerful and fast, double sim work perfectly.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Marcy,

      We are so pleased to hear that you are having a wonderful experience with your Mate 9.

      Your Mate 9 is simply elegant, with a stylish metal unibody designed to turn heads.

      With its cutting-edge Machine Learning algorithm you will have a consistent performance with better control and faster reaction to your touch.

      Keep enjoying your great Mate 9. NF HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Huawei is an amazing phone. First phone I have that would transfer apps from both IOS and Android

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is amazing to hear that you are enjoying your spectacular Huawei Mate 9!

      The Huawei Mate 9 sports a second-generation Leica Dual Camera with a 12MP RGB sensor and 20MP monochrome sensor. The RGB sensor captures vivid colours, while the monochrome sensor picks out the finer details.

      Thank you for contacting Huawei. BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no complaints. It's zippy, w/ a better screen than my last phone, better audio, better camera. :)

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Dan1975, We are glad to hear that you are enjoyin you Mate 9! Thank you for your and please share with us some of your favorite shots and features. Here are all our official channels where you can contact us: -->Website: http://consumer.huawei.com/us/index.htm -->Hotline: Support 888.5HUAWEI / 888.548.2934 -->E mail: [email protected] And don't forget to follow us on our social networks: Facebook/Huaweimobile(us) Twitter/Huaweideviceusa P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones is well made it doesn't lack and at first I was worry about the brand, but it a good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super battery and processor, wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with my new Mate 9, Super battery and processor, good size, design, everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift, great picture pixels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for family member. Really impressed with the picture quality for the brand

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are so happy to hear that the quality of your Mate 9 impressed you.

      Its Leica Dual Camera comes with a wider range of strong shooting capabilities, enabling you to take professional-quality shots in a number of different scenarios.

      It is a great gift. Thank you for choosing Huawei. NF HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Not supported

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at the time bought. High quality camera. But seems Not supported any more.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazingly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huawei killed it with this phone. Most definitely better than Samsung. Believe that!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, I bought it for my brother, it is unlocked so it can work at any country

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good android phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works very well overall. Charging to full battery is super quick. Very impressive.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the 5 stars, snower. It's great hearing how impressed you are with the charging speed of the Mate 9. That speed comes from our state-of-the-art HUAWEI SuperCharge technology. You already get revolutionary battery life with the large 4000mAh battery, and thanks to the SuperCharge technology, you're able get a full day's power in just 20 minutes. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great phone at a very reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was waiting for Samsung Notes 8, but price prohibitive. So tired the Huawei.....Great!!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Terry.

      It is too bad to hear that you have been dealing with this kind of issue with your Mate 9.

      Please do not forget that Huawei provides a 12 months warranty from the date of purchase.

      We kindly remind you that you can check the status of your device at the following link, http://consumer.huawei.com/us/support/warranty-query/, the website will ask you for the IMEI of your device. Also we kindly suggest you to give us a call in order to verify the repair options that we have for your Huawei Nexus 6P.

      We remain at your service.

      P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a awesome phone, speedy and easy to use. It worth every penny you spend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Phone on the market right now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best android phone I ever own. I love the phone and definitely recommend it

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Splendid! Thanks for the excellent review, JayJay. We happen to think it's the best phone on the market right now as well, but then again we may be a little biased. However, hearing great praise from our customers like you lets us know we're on the right path. We really do appreciate your feedback and hope you continue to have a great experience with your Mate 9. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    huawei iphone the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased huawei phone on black friday for big discount. the best phone so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was better than I expected. It performs very well and I would buy again.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer, it is awesome to hear that you can rate with 5 stars your Mate 9 and decided to buy it once again! Please do not hesitate to contact us again for more information! P.T. HuaweiCustomerCare

  • Rated 4 out of 5 stars

    smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huawei - Mate 9 4G LTE with 64GB Memory Cell Phone (Unlocked) - Space Gray is pretty good !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great unlocked phone with high quality look and design. Love it a lot.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are delighted to hear that you are enjoying your spectacular Huawei Mate 9!

      The Huawei Mate 9 sports a second-generation Leica Dual Camera with a 12MP RGB sensor and 20MP monochrome sensor. The RGB sensor captures vivid colours, while the monochrome sensor picks out the finer details.

      Thank you for contacting Huawei. BG HuaweiCustomerCare