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Customer Ratings & Reviews

Your price for this item is $424.99
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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 594 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Screen is amazing. Battery life is great.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer.

      It is amazing that your experience was amazing with your Mate 9! Now you won’t slow down, thanks to the new Kirin 960 processor and intelligent Machine Learning algorithm. This ground-breaking interplay between hardware and software means your HUAWEI Mate 9 is born fast and stays fast.

      Thank you for your words and supporting Huawei.

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera
    Cons mentioned:
    Grip, Size

    Rated 5 out of 5 stars

    Huawei has done it again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding phone! All the flagship phone features minus the price. Huawei has really made a name for themselves, reliable, fast, beautiful phones with incredibly competitive prices. I upgraded from a Huawei Honor 8, well I guess I shouldn't say upgrade, I had no need to replace the Honor 8 I was just to excited to try out another device by the company. PROS: (are many) -Build quality, full metal construction that cleverly disguises antenna lines. -Big Screen! 5.9" is a two hander. -Camera is incredible, being a Leica fan I was looking forward to the lens on this phone and was blown away. -Quick charge from 0-100 in 86minutes -Speakers are comparable to HTC boomsoumd and that's high praise. -Fingerprint is lightning fast -I have mustered 2 full days of use with about 10% battery remaining. -Comes with a neat little case. -Very bright and vivid screen. -IR blaster! THE MEH -Screen could be 1440p but that would hike up the price. -Fairly Slippery -Decent audio performance -Huawei Launcher isn't bad at all, but some people prefer less of an 'IOS' feel CONS (are fewer) -Very little actions to be done from lock screen. -Viewing angles aren't anything to write home about. -I wish all the legal stuff wasn't printed right on the back of the beautiful aluminum, kind of disrupts the look. OTHER THOUGHTS: -I'd recommend trying one in the hand first, it's big and heavy. Not for everyone. -Fingerprint Reader is kind of a reach. Not much else to be said, the phone is an Absolute peach, if you are debating purchasing this device stop now and just buy it. Keep up the great work Huawei.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hi Rayy!

      We are so happy you are enjoying your device!

      Thanks for the preference.

      Follow us on our social networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      (PT) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i loved this phone, it was really easy to use and apply apps. I liked the big screen it was clear and easy for these old eyes to read. Only problem I moved to NM and it doesn't work on verizon, att here is not very good, so I gave it back in within 2 weeks and have a samsung 7 edge which I don't like anywhere near as much, sigh.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are happy to hear that you consider the Mate 9 a great phone and liked the 5.9 inch screen. We are sorry to hear that you could not find service for the Mate 9 in New Mexico. We hope you find an Honor or Huawei device that suits your needs in the future. (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Overall a nice Android device, very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huawei is making some really good phone right now. Crispy display, good UI design, fast system response, comfortable grip. Only complain is the display resolution is at FHD instead of 2K which is pretty much a standard among top of the line Android devices.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Neal,

      Thank you for your awesome review! We really appreciate your words and we hope you keep enjoying all the fabulous features on your Mate 9.

      Be sure that Huawei truly values your comments and feedback.

      Please keep sharing with us all your favorite features and comments about your device. Here are all our official channels where you can contact us:
      → Online Chat: http://consumer.huawei.com/us/support/index.htm
      → E mail: [email protected]
      → Hotline Support: 888.5HUAWEI / 888.548.2934
      And don't forget to follow us on our social networks:
      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      Kind Regards
      NF HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Great camera phone with great picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and high resolution in a stylish big screen phone.A good replacement for the Samsung Note.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Terrific! Thank you for the great feedback, Benny. We're pleased to hear that you are loving the second-generation Leica Dual Camera. With a 12MP RGB sensor and 20MP monochrome sensor, the Mate 9 captures vivid colors and picks out the finer details to capture amazing moments. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great Smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Huawei phone. I like the phones style and function. A Google rep tried to convince me the value of the Pixel by demonstrating the quick fingerprint responsiveness... This phone opens on touch. MUCH faster than the Pixel. Everything about the phone is efficient and done with ease... HIGHLY recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Fast and multi tasking.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you so much for your feedback and your comment Teee. It makes us very happy here at Huawei to Know that you are enjoying your Honor 8 and that you are very satisfied with it. Your satisfaction is our priority and we always strive to provide our customers with nothing but the best in the industry and for the best price. Thank you so much for choosing Huawei and for your preference and I hope that you have a wonderfull day. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband as a birthday gift, it works way more fast than his 3 year old Iphone 6 plus. The photo the camera takes is a little bit yellow though,iphone's picture is always way too bright. Fingerprint unlock is way more fast than Iphone 6 plus as well. Overall goodbuy. Good size for man not woman. LOL!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is amazing to hear that you choose our Huawei Mate as the birthday gift for your husband! You can be sure that the Huawei Mate 9 will not dissapoint you at all! We follow the highest standards during component selection and product-testing processes, constantly looking for ways to optimize quality in our products.

      Our components are sourced from trusted manufacturers working with top-tier brands.

      The Huawei Mate 9 features four microphones. The receiver and microphones are equipped with noise cancellation technology to eliminate background noise and improve call quality.

      Welcome to the great family of Huawei! BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Excellent phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone really is exceptional. Its solidly built, and even though it does have the emui skin, its still very close to stock android. No lag at all, and you can expand the memory up to two terabytes! The screen is sharp, with excellent colors. Probably the best phone out there, and a real competition to the pixel.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the excellent review! We’re proud of the EMUI 5.0 and its beautiful and smart user interface. Uncompromising design from a team of dedicated experts helps make the Huawei Mate 9 a stunning experience. Enjoy your new Mate 9 Smartphone! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good phone for this price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone easy to used,the camera working very good.I love it and good looking phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great if you are looking for a phone that gives off a premium feel, but without the premium price tag, from the Karen 960 chipset that is very fast and comparable to the Snapdragon 835, to the amazing duel camera setup, this phone will be great for anyone looking for a new device.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Jeff!

      We are more than glad to hear that one of our valued customers, like you, can rate his Mate 9 with 5 stars. It is amazing to hear that you have a great device but, be sure that it can be so powerful thanks to the new Kirin 960 processor and intelligent Machine Learning algorithm. This ground-breaking interplay between hardware and software means your HUAWEI Mate 9 is born fast and stays fast.

      Thank you for supporting Huawei.

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Camera is not good at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a samsung galazy s7 edge before this and this camera is supposed to be better. This camera is definitely not as good as my samsung. The photos from this camera come out grainy if you zoom in. The battery life is the only thing good about this phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mate 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not use all feature on samsung gear s2 watch but it us a great phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Rich,

      Thank you for your review and for your preference for the Huawei products.

      The Mate 9 supports numerous frequency bands, including five 2G bands, 10 3G bands and 20 4G bands. With support for 1334 carriers in 217 countries and regions, you can stay connected when you are away from home.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Fast phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is okay doesn't seem as long as advertised online. The OS is also a little bloated I hate when a phone doesn't let you delete apps. Personally like Google phones more.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Jennifer! We are more than glad to hear your feedback and experience with the Mate 9! We always work to improve our devices for a better customer experience for our customers. For example, we always work on our EMUI system and we can say that we’re proud of it and its beautiful and smart user interface. Uncompromising design from a team of dedicated experts helps make the HUAWEI Mate 9 a stunning experience. Thank you for the preference on Huawei devices. P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    So incredibly pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone does literally everything I want it to do. I had the Google Nexus 6p by Huawei before and loved it until it unfortunately got left in an uber. This was a phenomenal replacement and have never been happier to have to shell out the 600 dollars for a new phone. #Worthit

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello NikkiLynne,

      Thank you for the preference! We are glad you are enjoying your Nexus 6P.

      Please remember that if you have any question or required additional information, you can get in touch with us through our official channels

      http://consumer.huawei.com/us/index.htm

      Hotline Support

      888.5HUAWEI / 888.548.2934

      E mail
      [email protected]

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      Have a nice day!

      P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great large phone with a few minor issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been more than happy with almost everything about the phone, except for the fact I can't set the start and end date for my data plan, as the data resets on the first of the month. I does what you expect from an android phone, and I would recommend this phone to anyone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your feedback, SturgisDad. we appreciate the 5 stars and are pleased to hear that you are overall happy with your Mate 9. We will also take note about your settings request when it comes to measuring your data plan. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hav been a long time iphone user until i have trid the huawei honor 8 which got my attntion with its glass like appearanc and the color blue bod, and then iv switch to this mate 9. it feels like bigger, buffer, and faster honor 8. with better camera lens. totally keeping it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Kyutz,

      We are glad that you are in love with your Mate 9!

      Please don't hesitate to contact us, we will be happy to help you.

      http://consumer.huawei.com/us/index.htm

      Hotline Support

      888.5HUAWEI / 888.548.2934

      E mail
      [email protected]

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Better than Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs smoothly without any issues . Plenty of space to store videos, pictures , and apps. Even though it is only 1080p display, it looks phenomenal. You will not be disappointed with this Huawei product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the answer to what ever consumer asks for, great battery life, great screen, great customization, but one handed use is non-existent.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We appreciate the review on your Huawei Mate 9 smartphone! The Huawei Mate 9 has inherited the Mate Series’ design DNA, with a visual and sensual feel that’s uniquely glamourous. You made a great choice. Thanks for choosing Huawei! (NS) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    The best Non Apple or Samsung Phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. I love the big screen, The GREAT battery life. If you want a great phone that will last you all day and has great features but don't want to pay $800 or more dollars for Apple or Samsung, then this is a GREAT $600 phone that you will be happy with.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We're pleased to hear how much you are loving your Mate 9. Thanks for the feedback, wyatt0809. We believe that you shouldn't have to overpay for great features, so it's great to hear that our customers appreciate the great value of the Mate 9 as well. (DM) HuaweiCustomerCare