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Customer Ratings & Reviews

Your price for this item is $424.99
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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 594 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did some research about this phone, before I bought it, very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flagship quality phone for less $$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features and performance rival the top end phones from the major manufacturers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, good price! I will recommend to all my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to replace my wife's iPhone. She loves it! Highly recommended.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Good morning fhbb thank you so much for your feedback and we are very happy and glad to hear that your wife is very satisfied with our device the mate 9. Here at Huawei it is our priority to provide the customer with the best devices in the market and to satisfied your needs. thank you for choosing Huawei and for your preference, I hope you have a wonderfull day. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, best phone I've had in years. LG take a second and learn.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Semo! We are more than glad to hear that you are in love with your Mate 9. We can recommend on of our favorite features, like the truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power* in 20 minutes. Thank you for supporting Huawei. P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Best Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, Good phone. you will not regret buying this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone compared to Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Phone. Easy to use. Good screen. Comes with screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I like very much.I will introduce it to my friends and relatives。

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      Thank you for youre amazing review on your Mate 9.

      We are so pleased to know that you are having such a wonderful experience.

      You Mate 9 has a refined design and its Leica dual camera allows you to take professional-quality shots in a number of different scenarios.

      We are so lucky to have you as a loyal customer. Thank you for choosing Huawei! NF HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Huawei - Mate 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as good as a $900 phone! Lots of features and extras for the price!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer.

      Please never hesitate to tell us more details about your experience with your Mate 9, we are sure that we can improve it much more! For example you can check its incredible truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power* in 20 minutes.

      Have a nice day.

      P.T. HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Nice phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my brother. He was looking for a phone that has similar functionality as a Samsung, he loves this phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    so-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had this phone for 2 weeks and it is starting to do what it wants and not what I asked for. Thinking of returning it.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are sorry to hear you are having issues with the powerful Mate 9.

      IF you have encountered this an any other issue please feel free to contact us at [email protected] for troubleshooting and warranty support.

      Thank you for choosing Huawei.
      IG. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Present

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother bought this for parents. They enjoy the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this phone at all, would purchase again..

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is great to hear that you are enjoying your amazing Huawei Mate 9!

      The Huawei Mate 9 supports numerous frequency bands, including five 2G bands, 10 3G bands and 20 4G bands. With support for 1334 carriers in 217 countries and regions, you can stay connected when you’re away from home.

      Thank you for choosing Huawei! BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Very nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet smart phone and awesome quality. Long long time of battery.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Guma,

      It is amazing to hear that your Mate 9 is helping you with its features as the incredible battery life! The HUAWEI Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage*. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power* in 20 minutes**.

      Thank you for supporting Huawei.

      P.T. HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Huawei Mate 9 is a great phone that runs very smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good battery life. Pictures are good. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hussein’s mate 9 is very good phone,very good looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's way better than an iPhone. There is nothing to compare it to

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are happy to hear that you consider the Mate 9 better than our competitor's models! The Mate 9 really does set a new standard for smartphones with it's dual lens 20 megapixel Leica camera and it's 4000 mAh battery. Thanks for your review and business! (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is top notch, fast great pictures and easy to use

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are delighted to know that you are enjoying your impressive Huawei Mate 9!

      The Huawei Mate 9 supports numerous frequency bands, including five 2G bands, 10 3G bands and 20 4G bands. With support for 1334 carriers in 217 countries and regions, you can stay connected when you’re away from home.

      Thank you for contacting Huawei. BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves this phone. Has great picture quality .

    I would recommend this to a friend