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Customer reviews

Rating 4.5 out of 5 stars with 436 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are pleased with the battery life, design, display, speaker, watch faces, price, and notifications of the Smartwatch 42mm Stainless Steel. They find the battery life surprisingly solid, the design well-executed, and the display bright and clear. The built-in speaker for taking calls, the variety of watch faces, and the reasonable price are also appreciated. Customers are satisfied with how easy it is to read notifications on the watch.However, there are some concerns about the charging puck, compatibility with other devices, connectivity issues with iPhones, the version of Android Wear, and the weight of the watch. The charging puck is described as horrible, and customers have experienced compatibility issues when using two Android watches together. Connectivity issues with iPhones and the limitations of Android Wear 1.4 have also been mentioned. Additionally, some customers find the watch heavier than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 436 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Best Smartwatch for Android fans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing smartwatch for Android users. Build quality is great! Battery life is excellent, runs a full day and still has lot of juice left. Has speaker and mic if you want to answer phone calls while the phone is in your pocket. Speaker ain't that loud for a public place but is loud enough if you are driving in the car and can t get the phone out from your jeans. One tiny complaint is that charging dock does not connect right away to the watch..needs to lock in place properly for charging. Received a whole lot of compliments on the watch from people.. who mistake it for a regular watch with amazing watch faces or an apple watch.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the terrific feedback, Premal. We are pleased to hear that you are enjoying your watch so much. With a wide variety of pre-installed watch faces to choose from, along with the 18mm bands you can bring this watch for every occasion. We are also pleased to hear that you are so happy with the battery life. The 300 mAh battery can last up to two days with normal use. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Display

    Rated 5 out of 5 stars

    Love this watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wearing this every day since I bought it. The step tracker is accurate as is the heart rate monitor. The screen is clear and bright even in daylight and the battery lasts most if not all of a long 5am -9pm day without charging with what I would call normal use. If you are a heavy user just get a 2nd charger for your office or car as this will gain % really fast. A 20 min charge will give you a number of hours worth of runtime. Haven't had any issues with the face getting scratched even though I know it has taken a few hits during my day. This was a replacement for my 1st gen Moto360 and I don't regret it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the positive review on your Huawei Smartwatch, TheDonut. Crafted as a premium watch first, the traditional full circle design features a scratch-resistant sapphire crystal - the first on an Android Wear™ device - cold-forged stainless steel, and fine leather and stainless steel bands. The Huawei Watch is hand polished and infuses style with functionality. We appreciate the feedback! (NS) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Must have Handy tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted to buy a smart watch but kept postponing it due to the fact that these toys are expensive for the basic purpose of being watch. Also had interest in another leading brand .. Stumble upon this during a visit to best buy and bought it with only an intent to try it out.. Now I like it very much. It helps me keep track of lot of things without really looking down into my smartphone.. Able to make calls, play music, track my walks, activities and all the notifications that it can provide me. Very nice buy for its price - particularly when you get it as a cheaper price from Best buy

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      That's great to hear! Thank you for the review prassi and we are happy to hear that you are loving your watch. Android Wear and the over 4,000 apps available in the Google Play Store we think you will continue to love the Huawei watch for a long time to come. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Display, Speaker

    Rated 5 out of 5 stars

    Perfect Android Wear Smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Android Wear Smartwatch, and so far my favorite. The screen is bright and vivid. Being an OLED display, the colors really pop. I have had no connectivity issues whatsoever, and a charge can last me 2 work days. This is 1 of only 2 Android Wear watches with a speaker that allows to make and receive phone calls - the other being the LG Urbane 2 LTE, but that's a completely different watch. I really like this feature and use it all the time. If you are thinking of purchasing a Smartwatch, don't hesitate to get this one.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the great feedback, JimmyFranchise. We're happy to hear that you are loving the Huawei Smartwatch. As they say, 3rd times the charm, it great hearing that you loving the great AMOLED display with 400x400 screen resolution not to mention 286 pixels per inch. With the wide variety of pre-installed watch faces to choose from, we hope you continue to enjoy wearing and looking at it. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best Smart Watch on the MARKET

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying my Nexus 6P this winter, I have really been a fan of Huawei products.. I did own the original moto 360 and loved it.. I recently lost the Moto and after having major order issues with Moto during the Moto Pure launch I vowed to never buy another Moto product.. So now that it is lost, I went with the Huawei Watch and am very happy with my decision Pros 1.) Looks like a real watch. This is a nice piece of jewelry! It doesn't look like a smart watch 2.) Sensors work great.. steps are accurate (much more than my moto was), heart rate is very accurate, every sensor in this watch works well 3.) Can be used to answer calls and even talk on the phone using the watch! 4.) Watch speaker works great! 5.) Uses a standard sized band meaning tons of possibilities when it comes to customizing the watch! 6.) Elegant packaging - This is like buying a nice watch from an expensive jewelry store 7.) Battery life is much better than my moto 360 (please note I had the first gen moto 360) 8.) Screen is beautiful! 9.) "OK Google" works amazingly well! 10.) Perfect sized watch! 11.) Can be found locally (I got mine from Best Buy) 12.) Great Customer Service - When the Moto Pure as being launched I had horrible CS from Moto.. Huawei was very responsive and that helped me decide on the Nexus 6P.. They have been very helpful since.. My experience with Huawei directly has been awesome but I have always purchased my Huawei devices from authorized dealers Overall: I am very happy with my decision on this watch.. I tested and played with several other watches at Best Buy including this one, Asus ZenWatch 2, LG Urban and Samsung's... out of all them, I thought this one had the best looks, best performance and Huawei is a brand I have came to trust.. Tips: Huawei has complaints of bad customer service.. MAKE sure you buy from authorized dealers and buy Huawei products that have the US warranty.. if not, they won't be able to help.. If you buy with a US Warranty or from authorized dealers, they are a pleasure to work with

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,
      Thank you so much for this detailed review about your experience with your Huawei Watch, it was made with an exquisite profile and hand-polished finish reference years of watchmaking expertise. Innovative, high-performance materials bring that tradition into the present moment. Please if you need more information or help improving your experience with your device, do not hesitate to contact us! P.T. HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    The best looking smart watch yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart watch is awesome looking, durable, with a beautiful display and great battery life! I get compliments all the time. I also love the quick release straps. It allows me to change the leather strap to a metal strap whenever I want very quickly, without the need for tools. It doesn't look like a piece of tech. Also has a great sounding speaker on it. Just Awesome! No complaints....I love it!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the feedback, Coolhandluke308. Our goal was to craft it as a premium watch first, with the traditional full circle design features a scratch-resistant sapphire crystal - the first on an Android Wear™ device - cold-forged stainless steel, and fine leather and stainless steel bands. Again, it's great hearing how much you are enjoying your watch. Thank you for the great review. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good performance with a decent battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it since one month and I am loving it. The battery lasts for two days(normal use). The display is stunning and performance is good with no lags. The leather strap is of premium quality and fits well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Best Of The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite droid watch. It looks sexy and feels good (not cheap and plastic-y). The watch face you use will be the difference between a 4 hour battery life and 30+. I use weareal from the app store and I can get 30+ with an always on display using the lowest brightness (totally ok for anything except out doors). The new update gives me the ability to take calls on my watch woo hoo! The mic is so sensitive though that the person I'm calling can hear my pulse on the other end.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your detailed feedback, HTown. We will relay this information to our product development team. HuaweiCustomerCare

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Android wear

    Rated 4 out of 5 stars

    I would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure if I was going keep the watch when I first bought it, but I have decided it is worth keeping. The battery life is pretty good, but I have never been in a situation where I had to go over 24 hours without a charge. Only gripe is that that I can't type on it without having to load the Android Wear 2.0. I think there is still a lot of potential for this watch, but it lacks a little now (4/5). Otherwise it is a great looking watch and I wear it everyday.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hi There, we're thrilled to hear you decided to keep your Silver Huawei SmartWatch! Powered by Android WearTM, featuring iOS and Android compatibility, built-in Wi-Fi, and Google Now voice commands, the Huawei Watch is intuitive. See who’s calling, read texts, and receive emails as soon as they arrive without reaching for your phone.

      In order for the Android Wear app to run properly, the Google Play Store, Google Play services, and the Google App must be running properly.

      If the Android Wear app does not run properly, make sure the Google Play Store, Google Play services, and the Google App are installed on your phone. Then, set these three applications to automatically launch when your phone is powered on and associate the launch permissions.

      Perform the following steps on a Huawei phone:

      To set auto-launch and associate the launch permissions: Go to Settings > Permission manager > Applications > Google App and select Trust this application and App auto-launch.
      To set the Google App as a protected app: Go to Settings > Advance settings > Battery manager > Protected apps and select Google App. (NS) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Looks like a real piece of Jewelry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Huawei watch is what I chose after originally going to buy the Motorola smartwatch. With the stainless steel bezel and sapphire crystal it looks more like a watch than any of the other smart watches out there. it paired with my Samsung S5 easily and is very comfortable to wear. With a multitude of watch faces to choose from I can change the look to fit the occasion. I've been approached on numerous occasions as people have asked about it. It is a solid offering. The only negative is that the stainless steel is a little soft and can get scratched very easily. Since it won't allow me to give 1/2 stars it gets a 4 because of that. This in my opinion is one of the better watches out there.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Android wear

    Rated 3 out of 5 stars

    Nice watch, bad OS...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here's the deal... It is a nice watch, nicely designed, but Android Wear 1.4 (or whatever it is) isn't there yet. 2.0 may change that. When I got the watch, I loved the design and the speakers on it, but the problem came when I tried to open certain apps, view notifications, or update the watch. I don't think it's the hardware's fault. I had similar issues with the Zenwatch 2. The thing is, when doing that, it will either freeze up/stutter OR it will give me a "not responding" message and ask me to wait or "force close" the app. It did that even when updating! It should NOT do that. Now I HAVE been told that it was faulty hardware and I should have exchanged it, but for $300, I chose to return it and wait until 2.0 comes out. Hopefully there will be more choices and also, this watch wouldn't be compatible with Android Pay when 2.0 comes out because there is not NFC chip in the device (at least it's not listed anywhere). I am not saying this is a horrible (or even bad choice), but I am saying to keep in mind what you're getting and I would wait to see what the reviews are like with 2.0 installed on it when it comes out in "mid-February."

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the review. We agree the Huawei Watch is nicely designed, and we have no official plans to release 2.0 on this time. But, we always work to provide the highest quality, stable software on our devices; if you are experiencing uncommon issues and you suspect the hardware, your device is covered under a 1-year manufacturer warranty and you can contact us at 1 (888) 548-2934 for assistance. [sv] HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Awesome smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing smartwatch! I have been waiting for a good Android Wear watch to jump on in and this one was a good place to start. It is one of the few that can get all of the features of the new Android Wear update. It is very smooth and fast, with a beautiful screen. Speaker is loud and crisp, and people on the other end say that I sound the same that I would talking through my phone. Amazing smartwatch, would absolutely buy again! I have nothing negative to say about it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are happy to hear you are enjoying the latest update, Omnibitent. Thank you for the positive review! HuaweiCustomerCare

  • Pros mentioned:
    Design, Display

    Rated 4 out of 5 stars

    nice little Android smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compared to most smartwatches this one is probably one of the best in the market . While the manufacturer is not that well known here in the US market they are very popular in Asia . The design and performance of the watch is top notch . no flat tire problem like the moto 360 . Easy to read and easy to operate . integrates well with Android or IoS . you wont go wrong with this purchase .

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the excellent feedback, VenkTechman. We are pleased to hear how much you are enjoying your Huawei watch. Our goal was to craft it as a premium watch first. With the traditional full circle design, it features a scratch resistant sapphire crystal which is a first on an Android Wear device. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Best of both worlds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build and quality of this watch is worth the money! I have an Apple Watch, Samsung Gear S2 and Sony Smart Watch 3. This watch is by far my favorite and daily wear. The fact that this watch works with both iOS and Android makes it much more versatile compared to the other smart watches I own. I can sync notifications from my iPhone or Galaxy 6 Edge+. I would definitely recommend this watch to anyone who is looking for the best of both iOS and Android.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speaker

    Rated 4 out of 5 stars

    2 days battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I think a choose the right decision between Asus ZenWatch 3,Moto 360 end and Huawei watch.Battery last easily 2 day with normal use and screen always on.My only issue is OK GOOGLE,most of the time doesn't work.Auto brightness is not an issue for me and 90% of the time I connect the charger right.Speaker is not too loud but it works fine,no complaints on microphone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We appreciate your feedback regarding the Huawei watch. We are happy to hear that the 300 mAh batter that the smartwatch contains lasts you two days! As far as your issue regarding OK Google we suggest you try to:
      Ensure that your watch is connected to your phone via Bluetooth.
      Ensure that your watch is not downloading large amounts of data, such as an OTA update package.
      Check that you can send voice messages to your contacts using WeChat/WhatsApp/Facebook messenger.
      Try saying "Ok Google" again when the screen is on.
      Change your phone's Internet connection to Wi-Fi or mobile data and then try again.

      If the watch still doesn't respond to your voice command, report the issue to a senior engineer along with the device specifications (such as the phone model, version number, and watch model).
      These steps should resolve your issue. Thank you for shopping Huawei! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Speaker

    Rated 5 out of 5 stars

    Best Android Watch I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 4th Android Wear watch, Samsung Gear Live, LG G Watch, LG G Watch R and now the Huawei. Huawei is the first Android Wear to have speaker on the watch so you can answer directly on the watch. Battery life is great, last full 24 hours even with the idle display enabled. Highly recommend, best Android Watch watch out there, can't wait for the Wear 2.0 software update

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Terrific! Thank you for the excellent review, DC2000. It's great to hear how much you recommend the watch. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    I LOVE THIS WATCH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner of the Moto360, the Huawei watch was a welcomed improvement. Smaller, faster, better watch band swapping, no backface cracking, and NO SPARE TIRE! I looked at the other 2nd gen watches out there, and the Huawei watch appeared to be the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great getting my notifications quick and easy while at work and have a watch at the same time. Don't have to have my phone on my desk anymore!

    I would recommend this to a friend
  • Pros mentioned:
    Speaker

    Rated 5 out of 5 stars

    Great watch!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch just became even better with latest android wear update.It now has active speaker as well so you get take/make calls on your wrist

    I would recommend this to a friend
  • Pros mentioned:
    Watch faces

    Rated 4 out of 5 stars

    It's Complicated...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UGLY: I know that sounds like break up talk but I've had the watch for several months now and have had a chance to play with all the features. Some of the applications you'd think are watch applications are not. So when you press the lovely icon and expect to see it function on the watch, another icon appears basically asking if you'd like to open the app on the phone. BAD: Since I have other watches I like to wear, it hasn't gotten much attention after the novelty has worn off, but I did pull it out the other day when I knew I had a lot to do. The reminders and having access to most of the important apps from your phone are critical on my busiest of days. GOOD: Now that I've given the bad news first, there are plenty of features I love and didn't expect to see work on the watch. When using Google Maps on the phone, those same directions display at the bottom of the watch. All notifications come through with ease (unlike my Fitbit which only gives you a small glimpse of the message that can't be expanded to see the full message if it's too long). Also there is an abundance of faces to download for almost every occasion.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the honest review on your Huawei Smartwatch. Powered by Android WearTM, featuring iOS and Android compatibility, built-in Wi-Fi, and Google Now voice commands, the Huawei Watch is intuitive. See who’s calling, read texts, and receive emails as soon as they arrive without reaching for your phone. Unfortunately, not all third-party applications are going to be compatible with the watch. We appreciate your feedback. Enjoy your Huawei Smartwatch. (NS) HuaweiCustomerCare

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