Customer Ratings & Reviews

Cord jack shorted out after a few days of use. Can't say that particularly impressed me. Ear cups were comfy though.

It’s a very good headset but I have not been able to figure out why it will randomly get staticy. If anyone knows how to fix this issue please help

These echo so bad. I couldn’t even play with friends. Would not recommend. I bought another pair. Waste of money

Extremely rich and deep tones! If you like deep bass and clear tones this is the headset for you. Construction of headset is great does not feel flimsy and ear pieces are very soft and comfortable. I use these for my Xbox and PC.

The mic picks up gameplay and friends voice chat no matter how you put your settings. Extremely frustrating.

Generally, headsets are easy to use. This one had a microphone that didn't fit the headset, didn't work and the left earphone had spotty reception. The best thing is that Best Buy accepted the return/replacement no questions asked. The new headset arrived within a few days and works perfectly! It should be noted that the gold was no longer available, only red.

I purchased for a march birthday and was just recently used and user says there is a lot of feedback. disappointed in product (feedback issue) and best buy (15 day return policy). will likely not be a returning customer since there are other retailer with better terms than this.

I would rate it a 4.6 the sound on these are pretty good, the mic is awesome and clear, the only issue I have is echo, I’m not sure if it’s my end or what but it’s easy to bypass if you turn the volume down or other fixes but overall worth my money.

Either permanently destroyed BOTH of my audio jacks, or somehow corrupted all of my audio drivers and uninstalling them does nothing. Now all of my wired headsets crackle randomly with no good reason.

The speaker keep cutting off and the mic is not good

Headset o.k. but mic. did not work for my PC. very unhappy.

Amazing headset! It is insanely comfortable, I’ve had mine for over a year and the padding hasn’t wore at all. The sound quality is so crisp and the padding blocks out all surrounding sound which allows you to be fully immersed in whatever game you are playing. Highly recommend!

Bought this for a friend. Everyone in his party hears their audio back in party chat and it creates a terrible echo. I had to have it shipped cause he lives far away. Literally from the moment plugged in it did this.

Only used on Xbox using Dolby Atmos app for Xbox Wasn't on the hyper x cloud then I tried them and wow great sound. Best positional audio clear sounding headset. Pros. Amazing sound Good directional sound Immersive Comfortable Build quality Easy to use Cons. Couldn't barely hear my team talk with chat boosted all the way up it's like it adjusted the volume to prioritize game sound vs team chat! Could not hear myself talk with mic monitoring turned all the way up so I was yelling half the time!

I've normally been one to always get Razer products, such as headsets. My head is an awkward size, and the Razer Kraken headset just squeezes incredibly tight. Within putting on the Cloud Alpha headset, it was insanely comfortable. On top of being detachable, and having a super long length it has great sound when paired with a nice sound card or onboard computer audio. I highly recommend this headset if you are a gamer or streamer! I've used it for gaming with my clan on Destiny 2! Great sound, and super clear!

First thing there super comfortable which is really important, when I'm playing black ops 4 for about 7 hours straight. The sound is pretty decent I think they could of done it better, but I really like the sound. As far as in shooter games I feel like with this headset I know where foot steps are and stuff, and my previous headset was the stealth 600s from turtle beach and I felt like I would hear footsteps from the left and its behind me. Overall I really love this headset.

The warranty ran out and then the earpads started to fall apart lucilky a cheap replacement part but the head set is still going. Strong. Not the best model for a game like rainbow six siege but for the other 97 percent of game it is a better option. It is still good for thoae sound based games not the best.

I got these on sale for $50 during the back to school sale I believe. Very good headset, the audio is crisp and clear and the bass sounds and feels nice on the ears. The foam on the actual headset is comfortable and I have yet to sweat while wearing them. The mic is great and it's really high quality for a decently priced headset. With some setting tweaks on the computer and whatever game or audio system you're going to use, the mic sounds just as good as a $120 standalone mic. It's very sturdy too, I've dropped it on the floor quite hard a few times and hasn't broken or anything. Definitely recommend it as a starting or every day use headset.

Of course its not an audiophile's dream, but it's very good build quality makes it very durable, and it has very good sound suppression as well as audio quality, and after very long usage has never made my head hurt. The only headset I've used for 5+ years

These stopped working after 6 weeks of use and they're no longer returnable to Best Buy. Don't waste your money!