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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3066 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,066 reviews
  • Rated 1 out of 5 stars

    Useless for discord

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caused awful crosstalk, rendering them useless. People could hear what i was watching over discord. Hyperx wanted me to pay to replace them. Avoid at all costs

    No, I would not recommend this to a friend
    • Brand response from HyperX Product Expert
      Posted .

      Hey, Chuck! We're curious about how you're setting up your headset to your PC and other audio settings for discord. Please send us a direct message on our Facebook, Twitter, or Instagram. Let's see what we can do. Thanks!

      Sidney | HyperX HyperX

  • Rated 1 out of 5 stars

    Died after less than a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Got these for my son for Christmas and they’ve already stopped working. Less than a month of use and we are past the one month return window.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, feel sturdy, and are very comfortable. Very happy with them and Best Buys speed of delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hyper X - Cloud Alpha

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey Folks - second time buyer of HyperX headsets. My first set were Cloud III's - and after 5 years, they just gave up the ghost. The quality is great, and I expect the same 5 years out of these. I even bought a set for my soon to be ex spouse. The best part, when these are on, I cant even hear her. The value is on point, they are plug and play, what else is there. Go get a set. DONT let the dongle thing scare you. Again, my Cloud III's - the headset failed before the dongle did.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad mic don’t buy my mic barely works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plugged it in and off the bat my mic wouldn’t work and it still won’t work Sometimes it worked but 9.9/10 of the time my mic wouldn’t work but if you want but my experience was horrible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HyperX

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this set of headphones work as advertised. Very comfortable to wear and have a good sound to them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Yo lemme work at Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good decent maybe even nice. I had to replace my old headset due to “fall damage” My other headset was the same but red and the mic ended up breaking.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks, would not recommend to anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off working fine, after 2 weeks it sucks. Cuts in and out during games every 2 - 3 minutes.. Definitely returning this crap for something better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Everything From Hyper X Is Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset i could recommend. I had hyper x in the past and the comfort is like no other headset that I have ever had. It is so nice. The drivers in the headset is really good giving you good bass and great sound quality. Their is nothing as good as a hyper x headset

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great had to return it. Spend the money and get a Bose instead.

    No, I would not recommend this to a friend
    • Brand response from HyperX Product Expert
      Posted .

      Hello! We're sorry to hear that the Cloud Alpha wasn't meeting your expectations. Could you tell us more about what aspects of the headset did you find not to your liking? What would you like to see improved? Come chat with us and tell us about your experience. Visit our social feed with the links below and DM us! Thank you!

      Chat/Email -> https://hyperx.com/pages/support
      Facebook -> https://www.facebook.com/hyperxcommunity/
      Twitter -> https://twitter.com/HyperX HyperX

  • Rated 1 out of 5 stars

    dont buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst headset i ever baught. they cut out often and they are moderately confortable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this headset for almost 3 years now, and it has never failed me once. It has super soft cushioning which makes this headset feel comfortable. I have done long gaming sessions with his headset with no problems. (7-10 hours) The microphone is great also. It is very clear and has no static or ringing noises. I tried out this headset on every single device/console and it sounds great on all of them. The looks of the headset amazes me. It also has great bass and surround sounds. I don't think I'll be switching my headset anytime soon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck can’t speak on them open them late now I can’t exchange them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor wires

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wire at the base of headphones started to break in less than 3 months of use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing, VERY comfortable and better that my current headset that I spent more on.. I can literally wear these for 12 Hours with no ear aches!!!!!! Sound is mind blowing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST HEADSET!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING HEADSET SO COMFORTABLE AND THE AUDIO IS SO CLEAR

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't live up to the hype and stopped working properly within a week

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not wort the premium price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound horrible cmpared to the original hyper x cloud alpha

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt worj at all, returned it almost immediately .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got it, the mic and headphone jacks did not work at all

    No, I would not recommend this to a friend