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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3069 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the Cloud Alpha Wired Stereo Gaming Headset's sound quality and comfort, making it a popular choice for gaming. Many appreciate the headset's reasonable price, good microphone, and lightweight design. However, some customers have expressed concerns about the volume control, fit, and occasional echo issues during streaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 3,069 reviews
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    BAD NOISE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good. way to loud. i would try and get something else or go more expensive because these just arent it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good headphones, but super quiet microphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this headset, but I am having so many issues with it. I'm not sure if it's just me or what. The headphones work great. Very comfortable and great sound! My biggest issue is the microphone. It is SO low and no one can hear me. I've gone through my PC settings and I have it on 100%, but I have to yell to be somewhat loud which is super annoying to have to do. I somehow managed to get it to work on Discord where everyone can hear me, but they have to put me at 200%. Other than that, when I'm trying to stream on OBS.. it just doesn't work. It's too quiet which kind of makes this headset useless in my opinion.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not great for Fortnite users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and it hasn't been 2 months since the left ear began to short out and the mic itself does not work. Thankfully best buy has a great refund policy, however having to exchange this item every few months is a hassle. I do not recommend this for anyone playing video games.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job well but heats up after long periods of time. Not bad for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great affordable headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality gaming headphones. Using these on my Xbox one and PS4. Padding is comfortable and doesn't feel as warm to me as other headphones I have. Ear cups sometimes feel like they squeeze a little too tightly but it could be because I haven't worm them in fully yet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would get something else

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset will play game audio back and others can hear it in discord. Also when I disconnect cables to use my computer speakers it's always a hassle to get them working properly again when I plug back in

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sounds good but broke quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this broke really quickly, I had it only for 2 months and It already sounds scuffed and I have to mess with the cord to make it sound right.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Whisper quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume was whisper quiet. Could hardly hear anything. I returned them next day

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed for use on Xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of mic static and feedback on Xbox series Xbox. I have tried plugged straight into the controller and also through the Xbox headset adapter which both produce the issue. When not using the adapter on the controller the audio levels are very low.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good for starter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really expected better sound quality being its wired and not wireless

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it came broken? But people kelt complaining they couldn't hear me and also thag my voice was distorted or too load i had to unplug and plug back in. Got a different headset with no issues. Maybe it was just the one i bought.

    No, I would not recommend this to a friend
    • Brand response from HyperX Product Expert
      Posted .

      Hi, Xeeks! It could be due to a loose connection. Make sure to unplug the cable and reinsert it back into the headset and device with a firm push on both ends. Try comparing the microphone quality on another device such as your phone or tablet. Can you replicate the same issue there? Let us know what you find on your end. Visit our support page and ping us on our social channels. We got you. HyperX

  • Rated 1 out of 5 stars

    Best Buy doesn’t deliver as promised

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promised delivery next day and was delayed. Item was not delivered.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get a different headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son used this for 4 months and now the mic doesn’t work. Of course this is the one headset I didn’t get a warranty on. Waste of $70.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great and not what i wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was incomprehensible why it was so expensive when my 45 dollar hyper x did better and was lighter. Ease of use was barely there.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not enough volume and I don't like the mic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume on these was barely audible even with everything turned up to max volume and the mic doesn't really fit very tightly into the socket so it falls out pretty easily when it's moved around.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overall not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for one headset to use on multiple consoles, but these do not work on the PS4 as stated. Tried them on several different consoles with no luck. Tried to contact CS without success. These were a gift so the short return time had expired. Very disappointed

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good headset however sound and voice is not worth the the price; I was let down after a month of use and noticing the pattern. No problem for gaming as you please, however may have trouble when playing in group(s).

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box didn't work, right ear crackles and doesn't come through unless I mess with the cord. Heavier than expected. Friends say they can't hear me talking half the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great! My only suggestion is that there should be a secondary aux cord designed for a further reach. The cable that comes with the headset is perfect for users with built in aux controllers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst headset for quality sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality on these are actually terrible astros Ftw

    No, I would not recommend this to a friend