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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3069 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the Cloud Alpha Wired Stereo Gaming Headset's sound quality and comfort, making it a popular choice for gaming. Many appreciate the headset's reasonable price, good microphone, and lightweight design. However, some customers have expressed concerns about the volume control, fit, and occasional echo issues during streaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 3,069 reviews
  • Rated 1 out of 5 stars

    word

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best wires to long i needed it to be loud to blast my ear drums

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hyper X Cloud Alpha Pro is not worth it's budget price for many reasons. The headset is too tight, the cable tends to coil up frequently contrary to other headset cables, and the earcups are not comfortable. The sound is fine, and the mic is okay. Do not buy this mic, buy the earlier counterpart (Hyper X- Cloud Alpha)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn't even last a year.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't even last a year. Bought them 6/2020 and now the sound has faded and they don't work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time finding headphones. I had the cloud 2 for a long time and those headphones were amazing. And then I bought these and these headphones are great. Hyper X makes some of the most conformable headphones. The Sound quality is great with a good amount of bass but also not sounding muddy. The mic on these headphones is really good and never head anyone complain. If you are thinking about buying these headphones don't think anymore JUST BUY THEM. If you need anything from Hyper X don't worry because all of there products are quality and at a good price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely doesn’t work as expected , poor quality for the price

    No, I would not recommend this to a friend
    • Brand response from HyperX Product Expert
      Posted .

      Hey there! We're sorry the Cloud Alpha didn't work as expected and we'd love to know more about the issues you experienced with it, especially if we can help you out. Can you reach out to our support team directly so we can get more details?

      https://www.hyperxgaming.com/unitedstates/us/support

      Zachary | HyperX HyperX

  • Rated 3 out of 5 stars

    Hyper X Pro

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality wasn’t! Not made with good material, wire quality not good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great for PC, not so much for XBOX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these due to the fact I've had the HyperX Cloud II's. These are looked at the next step up, and they were great on PC but Xbox it had a echo and no noise cancellation. If I turned the volume up too high, people who were in the party chat could hear themselves; too low I couldn't hear people in the party. The XBOX stereo adapter did not help either

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned 3 times in 6 months, they would just stop working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not much to say

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived quickly. It’s a Christmas gift so can’t say much else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They work alright when they work...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my new headset for a few days, used them twice and they constantly disconnect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing for Gaming and Music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are BY FAR better than any headset I've ever had. They are so comfortable on your head you barely even notice they're there. Gaming with them are a wonderful experience, you can hear every footstep and gunshot in CoD. Music is just as good, they are better than my Beats Studio Wireless headphones for music. They have just the right amount of bass and treble for the average music listener. They feel premium because of the metal they're made of. Truly a great product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. Don’t buy. . My old school phone earplugs sound better. End of review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    did not caame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not came and wasted time and money this is a waste of time

    No, I would not recommend this to a friend
    • Brand response from HyperX Product Expert
      Posted .

      Hi, Leoo! We're sorry to hear about that. Please contact the vendor in regards to your order to see the status of your headset. If you're still having issues, feel free to reach out to us directly on our social platforms. Let us know what you find! HyperX

  • Rated 1 out of 5 stars

    Def not worth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echos in chats. across all models of this brand

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cloud 2 are better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't feel comfortable at all. They sounded ok I prefer the Cloud II's more

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quit working after 2 weeks extremely disappointing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredibly clear and well balanced EQ sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HyperX is one of the best brands in gaming. There is a reason the pros use them consistently. The Cloud and Cloud II are the most popular gaming headsets for the last 8 years. The Alphas are the successor to the Cloud and Cloud II, What you get here is extremely good build quality, crystal clear mic (Discord certified), as well as 50mm drivers that have some of the best balanced EQ in gaming. The reason this is important is because in gaming you want to hear all frequencies at the same level for consistent sound quality. Also, the Alphas have the dual chamber for the drivers, meaning the bass is nice, loud, and tight, yet not unbalanced, and the mids and highs are able to ring out without clashing with the bass. It is a really good design choice for this headset. Lastly, this headset does NOT come with the HyperX 7.1 surround sound dongle. That is ok, because for competitive gaming you want balanced stereo. However, you can order the 7.1 surround sound dongle from many online retailers, as well as Hyper X directly. Just know that in doing so, you will be running, like, 20 feet of cable. The cable from your headset is a 4 pole 3.5mm jack. It runs into a 3.5 mm audio/mic jack that then connects to the computer. IF you add the dongle, then you have to run that 3.5mm audio/mic into the dongle, then there is an additional 6 feet or so that runs to a USB port on your computer. Its super inconvenient, but worth it if you want surround sound for gaming.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Head phone didn’t last a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone went out within a week. No sound had to return to store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift it's been 2 weeks and the speaker just cut out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 5 out of 5 stars

    Great headphones for gaming!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! I am using these headphones on my laptop, and they are excellent for gaming. Very soft on your ears and head. Discord calls are very clear; your voice as well as your friends voice! Sound quality is wonderful for the price. Overall great headphones!

    I would recommend this to a friend