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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3069 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the Cloud Alpha Wired Stereo Gaming Headset's sound quality and comfort, making it a popular choice for gaming. Many appreciate the headset's reasonable price, good microphone, and lightweight design. However, some customers have expressed concerns about the volume control, fit, and occasional echo issues during streaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,069 of 3,069 reviews
  • Rated 2 out of 5 stars

    It’s alright

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other headsets, the hyper x is really tight around the ear, uncomfortable with glasses and the mic is really not that good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I listened to music or watched a video while in a discord, the sound would play as if coming through my mic so they would hear it at whatever volume I had it. Lots of reddit searching resulted in one big "yeah they do that sometimes". I'd never recommend these for anything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good, for 4 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine lasted for 4 months and then just up and died, only thing i can think caused it is when i would stand up out of my chair in the winter static would shock my ear from the headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy does not care about their customers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service is horrible. Should have been delivered two weeks ago. Best Buy doesn’t care that the reason it wasn’t on time came from their end. Will not shop here again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken wires

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift, headphones has a wire issue and would intermittently cut out the audio from the time they came out of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered two, one didn't and work at all and the other sounded like a lawnmower engine was playing over all game audio. Both were also missing the volume control panel. Terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the headset online and when I opened it the headset had such a strong odor. It was so bad that after I took it off my head started to smell like rotten eggs. In addition, the microphone kept giving me issues ultimately forcing me to switch to a different headset company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy these headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were unbearable to use. I had to redo all of my sound settings to make it work but it still sounded bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    these break all the time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are on our 3rd pair. i'll never buy these again. contacted customer support from HyperX and they never even responded. there are far better options out there for a fraction of the price.

    No, I would not recommend this to a friend