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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1006 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Cloud Flight Wireless Gaming Headset as having great sound quality and comfortable design, with many also praising its battery life and wireless functionality. However, some users experienced issues with the software, and a few found the price point to be a bit high for the features offered. While the headset's lightweight design is appreciated, some reported that the fit could be improved. Minor concerns were also raised regarding bass response and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,006 reviews
  • Rated 1 out of 5 stars

    $130 Piece of Junk!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset because my PlayStation Gold headset stopped charging. I use this headset when I play COD and for three months my teammates kept complaining that my voice would break-up. I tried tweaking every setting to no avail. I sent emails to HyperX support and received no response. Finally I got the battery replaced in my old PlayStation Gold headset and my COD teammates said my voice no longer broke up and was louder and clearer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bad mic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good. Muc was terrible, had nothing but issues with it constantly going in an out. Returned after a week.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    wouldn't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone didn't work. It also doesn't stay in place and swivels about so it is not too useful even if it did work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microphone doesn’t work at all!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be the second pair I have to return because the microphone doesn’t work. The first had no microphone in the box & the second pair has a defaulted one or the quality is just bad. my turtle bays were way better. Going to have to try a different wireless set because these are trash. They removed my first review so I wonder how many they remove from their sites with low stars because there is no way this pair has a 4 star rating. The headset that came with the PS4 is better quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would would be a fantastic head set if the sound did not constantly go in and out. Maybe I had a faulty one?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Defects

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The foam is cracking after few times used. Not a big deal but they need more focus on quality control

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Uncertain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge do not seem to last as long as stated. Still not sure of this purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hyper

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and broke with in a coupe days l. I went back and got a turtle beach headset.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the greatest

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last much over a year and we are pretty disappointed with them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality awful and it keeps loosing connection I will try to return these asap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these. They either were defective or not working as my son thought they would. While playing games online., when he was talking on the headsets he could not hear. And while he was listening he was not able to talk with his friends Playing the same game online.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble connecting sound quality poor ps brand was better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had his broken in less than a week. Cannot recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just over 9 months and broke

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only find warranty info online for 9 months. Go figure. It has been 9 months and like 2 weeks and they are crap. Can' believe I spent this much money for them to not even last a year. Will NEVER purchase again!!! Do NOT buy!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought these September 14th 2020 and last week they stopped taking a charge. Also best buy is saying that as of September 29th they're no longer able to be returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive for the quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the two headsets we bought from HyperX broke within 6 months of use. Disappointed for the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is horrible when I first plugged them in the audio killed my ears or it would be to low that I couldn't hear a single thing had to return this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic stopped working in less than 2 weeks and now best buy will not exchange or refund. Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very low noise won't stay charged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came late. They will not stay charged and the volume is very low even all the way up. I also found them in Amazon for alot less money very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this headset for my son. After a lil over a month, the mic stopped working. Of course it was right after Best Buys short 30 day return window.

    No, I would not recommend this to a friend