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Customer reviews

Rating 4.5 out of 5 stars with 913 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the Cloud II Wireless Gaming Headset, particularly praising its excellent sound quality and comfortable design. Many appreciate the long battery life and reliable wireless connectivity. However, some customers have reported experiencing issues with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-913 of 913 reviews
  • Rated 5 out of 5 stars

    good headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift , work great no complaints from who got them .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    sidetone resets to off every time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sidetone defaults to Off every time you turn the headset on. Every time you use the headset, you're forced to either hold the mute button or turn mic monitoring off then back on in the ngenuity app. It's a very comfortable headset, but it's incredibly annoying that hyperX would lack such basic memory of settings after a power cycle.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Big head friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my husband. They are head friendly as they fit his big noggin. If you have a big head then these headphones will fit comfortably.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hyperx

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been doing good so far 7.1 sounds great only thing is the Hyperx Ngenuity app is kinda meh but after that great build good sound easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is so good, 200000/10!!!!! I honestly recommend getting Hyperx for best sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, love the feeling of them and they sound great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Honest Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this to be an upgrade from my Astro A10's, ya know the $50 entry level headphones.... The weren't :(. Terrible mic quality all around and they feel very cheap. I expected more, considering the price & I used to own a pair of their wired headphones a couple years ago. Now I gotta get a refund. Keep in mind I used these on the PS5. & I tried all 3 USB ports too.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Volume stopped working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good headset but the volume wheel stopped working. Within a month, i didnt drop it or anything. no damage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Uhe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tresahgv bj cxhlllj chjjk bvvcdyjn njkkkkvxdf bjgtygx .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brand is incredibly comfortable. However, the past 2 I have bought have lost power and refused to charge, turn on, and many of the buttons refuse to work. Do not buy this brand unless you are confident because I think they have a few batches that are defected and they need to pull it from stores or issue a new version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely broken headset.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My current headset mic wasnt working very well, so I went to BB to purchase another headset. The rep pointed me to this headset and said it was a great headset. This thing is absolute junk! The audio cuts off randomly and i have to unplug the usb port and plug it back in. The same thing happens at random with the mic. I told the guy that i needed it for work and money wasnt an issue. I should have just researched what i needed. Bad on my part i guess.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complete and utter crap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones came with a constant static noise for me. Although my pair may simple be defective, I would not waste your money with these expensive pieces of garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these on black friday along with a new PC. As soon as i plugged the headset dongle in, it fried my usb ports. My mouse, keyboard and headset would constantly disconnect and reconnect. GO WITH CORSAIR!!!!

    No, I would not recommend this to a friend