Customer Ratings & Reviews

I brought this radio back last year and it worked great every thing was good Alexa woke up to the wake word and she was very response to the wake work. To this month November I was having Issues with it every time I would ask Alexa something the thing would just pop and the popping noise sound like it was a shortage of something in it and it was thrown off Alexa voice so I had to send the unit back to iHome Support so they can find out the issues with it and do some troubleshooting but they had to replace the Radio and now I’m waiting for them to send me a new one out hope this one is better then the first on so we will see im not sure what cause that to happen but I hope this new one they sent out work better then the first I’d keep y’all Posted

Don't believe the hype they print on the box, it does not perform half of what they claim. The only thing iHome can do is clean out your wallet when you would be far better off giving the $150 to the high school kid down the block to program an Arduino board for you, at least it would work then. But then what would you expect from a company (SDI) that specializes in releasing crap under now defunct brand names the same way several asian companies do. My first impression was that it was a cool product, but that faded once I tried to get Spotify to work (it doesn't, despite the hype) for my alarm, only utilizing iHeart, the only company who's service model is "You tell me what you want to hear and I'll play it for you only 80% of the time, the other 20% I'll play some other random crap you never asked for!" That doesn't not include the 7 months that one of iHome's "updates" rendered even this option unavailable, defaulting to the most irritating screeching imaginable. All this only serves to enhance the ambience that you have blown $150 bucks on a virtual imbecile, just less useful. Among some of the hijinks in store for you will be alarms you never set going off, usually in the dead of the night accompanied with a light show, that you can't turn off. Or finding out that the "smart" buttons can't be programmed to turn any one of the annoying "features" off. Or my two personal favorites, turning off the alarm and having "UNKNOWN" scroll in place of the date; requiring you to ask Alexa "What's playing?", so she can answer "I don't know that one.", which will restore the date. My other favorite is having lights go off in the dead of night that you cannot turn off, even if you reset the unit by unplugging it, only to find out that "Alexa" has a notification for you! (I only found that our by looking on the internet, my recommendation is to disable Alexa's notification feature unless you enjoy watching a poorly executed piece of electronics spazzing out at inopportune times. Also don't be fooled by the quick response the company gives to any ratings or complaints posted. If it weren't for the paid reviews, this company would have been relegated to the same fate as many of the previous brands it marketed under. You will find that once you have walked out of the store, you are subject to a 20% restocking fee, even if the unit is dead or malfunctioning. The only thing I can compliment iHome for is how they manipulate Google algorithms. From the ratio of reviews I've seen across several websites, the AVS16 suffers a 20% failure rate.

I am writing this review because I have learned that iHome has decided to scrap their plans to integrate IFTTT capabilities for the smart buttons. It has been a bullet point on this page for a long time as one of the features, and it said that it would be “coming soon” via a firmware upgrade. It was one of the major selling points to me, but now that they don’t want to keep their promise on that, I feel that it is false advertisement. The smart buttons have some potential to be really useful, by turning on lights or controlling other devices, but they only work with iHome plugs. By integrating IFTTT in to them, you would have way more options. The other gripes I have with this device now that I have been using it for a few weeks is that you can’t set the alarm on the device itself, you have to ask Alexa to set an alarm or use the Alexa app, you can’t even set the alarm in the app made for this device! I also don’t like the dimming settings, it either seems to be too bright or too dark. It only has one USB port on the back. You can only choose from 4 different tones to wake up to which you have to choose on the iHome app, you can’t choose an Alexa tone which are better and more of them, even though you’re setting the alarm through Alexa. To choose music as an alarm or to even play music through Spotify is clunky and not intuitive at all. The best parts of the clock are the Alexa integration, loud speakers, and the weather display. This is an expensive clock that falls short in some major areas. I have a few smart devices in my home and this is the dumbest of them all.

Purchased 2 of these for Christmas. One for wife one for me. Wife has removed here from the bedside due too it constantly going off even when not stating the Alexia name. I have been trying to have spotify purchased account with playlist setup on app .. For six months I will not play a song for an alarm. The app with the new firmware noe won't show alarms and is a pain to setup. Keeps going back to the default boring alarm sounds that don't wake me at all. I have been trying to get this device to play music as an alarm for six months. Should have spent less on a real Alexia product that works for everything. Controls are lame, lighting is a pain to set right. Very unsatisfied with this product overall with its limited voice features and no working app for the most part.

We purchased the AVS16 2 weeks ago. When we got it home it took several tries to get it to connect. It worked for a few days and then at 3 am in the morning I was startled by a very loud voice saying "wireless connection lost". I tried to reconnect it in EVERY way possible and it would not reconnect. We took the unit back to Best Buy and they tried to get it to connect and verified that it would not. We were given a replacement. It took 3 attempts to get the new one to connect. It stayed connected for ONE DAY and now it will not connect. I will be returning this one and buying an Amazon Show.

This clock has been my single worse purchase in many years. First, no radio... okay I knew that and could live without it. I really missed the radio though. WHAT I CAN'T LIVE WITH is the clocks very bright lights coming to life and strobing up and down all by themselves at 2AM. no matter what you do you can't get those stupid lights to shut off. How this problem started, I have no idea.... it was good for 6 months, then all lights broke loose! I called the customer service, but all the hoops they want you to jump through, forget it. I will buy a new clock, and NOTHING iHome ever again. Crap Product

I dont understant the high ratings by some users. Its basicaly a common bluetooth speaker with a screen to show the time and all the same functions as an iphone. The main issue is the extreme brightness of the screen and buttons which cannot be turned down or off. The thing is so bright we had to cover it which obviously defeats the purpose. Send this one back to the engineers.

I have not been able to connect ti home WIFI since. And the iHome support is awful, have tried calling their 800 number all around the clock to no avail. I will have to throw away a new unit because I cant get it to work .