Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 232 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers recognize the convenience of wireless charging and the quality of sound from the speakers. They appreciate the user-friendly design and the adjustable brightness levels of the display. However, some customers find the alarm to be lacking in volume and feel that the price point is not justified by the overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-232 of 232 reviews
  • Rated 2 out of 5 stars

    Sleek look alarm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic controls for a nice looking radio alarm system. Not too happy with the functionality.

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      We are sorry to hear that you are unhappy. Our Customer Support Team welcomes the opportunity to assist you with the set up and help you familiarize yourself with the features and functions. Contact us 1-800-288-2792 Monday - Friday 8am - 4pm EST iHome

  • Rated 2 out of 5 stars

    Hard to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposed to work Bluetooth to listen to music. Would not charge phone while music playing

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      The iBN350 has NFC (Qi) charging. Depending on which phone you have will effect the wireless charging.
      Most android phones are NFC compatible. iOS devices need a special charging case to make the phone NFC compatible. iHome

  • Rated 2 out of 5 stars

    It's okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth doesn't stay connected also it could use more alarm and alarm sounds

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      We are sorry to hear that you had difficulty during the bluetooth setup process. Our support team is available to assist. Please contact us at 800-288-2792 · 8am-4pm EST, M-F iHome

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not compatible with an iPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly labeled product, doesn't work with my device

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      iPhones do not have built-in Qi charging capability, but can be easily adapted to Qi charging with the use of a Qi charging case. iHome

  • Rated 1 out of 5 stars

    Not worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Qi is finicky! Brightness only controls how the buttons light up. Can’t see the time from across the room. Bought a Nexa for half the price!

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      Feedback is the lifeblood of a business, and highly valued by iHome. Some feedback can even help us tweak a product line to better fit our Customer needs and wants. iHome

  • Rated 1 out of 5 stars

    Too difficult

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to the store. Too difficult to set. All I need is an alarm clock with FM radio!

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      Please contact iHome Support so we can help you with setup and guide you through all of the features and functions of this model. https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792 iHome

  • Rated 1 out of 5 stars

    junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible quality had to return terrible sound quality very poorly made

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      Terrible sound quality is not something iHome customers can expect from our products. Apparently, this particular unit was malfunctioning, and the reviewer simply assumed the product was of poor quality. iHome

  • Pros mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Compact, great design, and display

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had so much difficulty in buying an alarm clock in my life. I did not think it was going to be this stressful with all the new tech. on everything now with bluetooth, NFC, Aux. inputs and wireless charging. I have been looking for a new "Alarm clock" for a few weeks now. I got a Best Buy gift card for my Birthday and I really did not need anything until now because my old alarm clock just quit working with no sound out of it. So, I check out Best Buy and looked at the "small" selection of alarm clocks available for purchase in the store. This one caught my eye BECAUSE of the wireless charging pad on the top of the unit. That was the one thing that I thought I needed at first. Now onto my review: Pro's- 1. The display is huge on this so there is no way I could not see it from my bed. 2. I love the controls, separate volume for the sleep function, separate volume for the power on and for the alarms! 3. The charging pad works just fantastic with my Galaxy 8 Plus with the case on it. I have yet to have any troubles with it charging. 4. NFC pairing is easy BUT you need to do it everytime before you put it on the charging pad before going to bed. 5. Bluetooth pairing is easy as well. 6. The compact design is great and fits well with my head board setup. 7. Volume is good enough and loud enough even for me. (i need it loud to wake up) (tones aside from my phone) 8. Playing music, radio stations from your phone (Iheart radio, spotifiy) is quite simple and works well. 9. The sleep feature is wonderful and works very well. 10. The fact that the buttons light up is a big plus and it has a dimmer feature which is nice. Con's- 1. The only thing I really wanted from this was to be able to use my phone for the alarms not the tones provided with the unit. Sadly, I did testing and out of the 10 times I set my alarm correctly to use the phone for an alarm, 5 out of the ten times it worked. Not good enough for me. The tones are to low and did not wake me up. I have a ringtone that's a army trumpet sound and it is very effective at waking me up from a dead sleep. The 5 times it did work, its very loud and would wake me up. I was hoping for nothing but good from this and it fails sadly in the most important part of it. 2. Sound is okay nothing ground breaking here. It breaks up a bit at the top end of the volume. 3. Price is just a bit to high for this as well. In short of it, as a bluetooth speaker its an average sounding speaker with a lot of extras thrown in. I just wish that the bluetooth was more reliable, with that I will be returning it unless anyone has a solution to my problem... :/

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      We welcome all reviews and appreciate the details (pros vs cons). It gives our developers information on what our Customers need and want. We do not have any alarm clocks that offer the ability to customize wake tones. Good luck with your search for the alarm clock that fits your needs. We hope you will give our products another chance in the near future. iHome

  • Pros mentioned:
    Qi charging, Sound quality

    Rated 5 out of 5 stars

    Does exactly what it says it does

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it advertises and does it quite well. Bought when my prior QI / speaker / alarm died, and this is a great replacement. Does a great job of charging my Galaxy S8, the Bluetooth setup is automatic, and the alarm clock features are excellent. Good sound and decent volume without harsh distortion. One caution, unless your phone supports QI charging you will need to use the USB port with your current or replacement charging cable. Apple users may get QI charging in the iPhone 8. Otherwise there are many QI adapters available for most phones that don't have this feature. Oh, and it's not a radio, not in my requirement list as I use my phone for audio, but...

    I would recommend this to a friend
    • Brand response from iHome
      Posted .

      Thank you for sharing your input. We value Customer feedback. iHome

  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Perfect solution for music and wireless charging!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just recently got an iPhone 8 for my birthday last week and I thought to myself since the 8 now has wireless charging natively, why not get this to replace my current iHome instead of having the one I used to have along with a Qi charger alongside it. This thing is the solution I just needed. Not only does it have Bluetooth as well as an auxiliary input (no FM like my previous one, which isn't a huge deal because of apps like iHeartRadio, TuneIn, Spotify, and many others), but a Qi charger too. Unlike over reviewers, I've had no problems with the placement of my phone on it in relation to charging. All I need to do is just set it, forget it, and by morning time I'll have a fully charged phone. It's worked flawlessly with charging my iPhone 8.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great alarm clock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This alarm clock is a step up from other IHome alarm clocks. It has the weekday, weekend alarm clock settings and the lighted buttons at night for easy reading. Also the numbers can be dimmed all the way to a black screen showing no numbers. I can't say enough good things about this unit. It's a little pricey though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    clock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this clock/charging station for my desk at work to listen to music and charge my phone while working. The sound quality is great but the clock display is extremely low on the "high setting" with the lights on in my office I can barely see the time. and when the music is playing via Bluetooth the date does not show. the previous ihome model that I had for 10 years had a great clock display and audio but I couldn't charge my phone with it.

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      We apologize for the experience you encountered. Please follow these steps to reset the unit

      1. Remove the batteries from the unit.
      2. Unplug the unit from its power source (AC adapter).
      3. Wait 20 minutes.
      4. Plug the unit into a power source (without batteries).

      If normal operation is restored, insert "new" batteries into the unit.
      If the problem persists, please contact our Support Team at 1-800-288-2792. Mon - Fri from 8am - 4pm EST. iHome