Customer Ratings & Reviews

We were told how long it would take for the install so we left the car there. It was done in just about exactly the time allotted. They explained everything and we were very pleased with this service.

Took my Porsche to Gavin at the Orange Best Buy location. He did a great job with the installation. Love his enthusiasm for car stereos. Very professional and will give you great recommendations.

These dudes said 4 hours to install the radio and speakers and 4 hours later it was done, no mess.

We originally had our install scheduled at the Mansfield location, but due to their only installer having an accident, we were called to reschedule our appointment at another location. We were called by the Finley location (over an hr away) and was told there was an opening at the Wooster location (45 minutes away) later that week. I called Wooster and got the run around. between 5 phone calls, a manager and over an hour of waiting on numerous phone calls, they finally confirmed the opening and scheduled it. Once I went to the appointment, the installer was friendly and efficient (and in no way is my rating regarding him..but instead the customer service of the rest of the store staff). I had speakers and a CD player installed. Once I left, the radio worked. I returned home (over 45 minutes away) and tried a CD and it would not work. After calling the store back and once again getting the run around about speaking to the installer, he set up ANOTHER appointment. We went back to the store and had the problem corrected. This ordeal cost me numerous unnecessary trips, and multiple phone calls and not to mention stress. The individual that answers the phone for Wooster was rude every time I called. My husband and I have always dealt with Best Buy. This most recent purchase was put on our new Best Buy card. We intended to purchase entertainment items after this was paid off, but now we are just counting the days to pay it off and close the account. We are disappointed with how much we had to go through just to get a paid install done correctly. The Wooster installer is losing customers because his support system (in the store) is turning customers off.

The technician was very good. Install went without issue. After installation, Technician provided an overview of the radio functionality. Very impressed with installation by Geek Squad.

Sean went out of his way to make sure my stereo worked properly. After a few hiccups with the stereo model synching with my iPhone Sean was able to make everything work perfectly.

One regret: Best Buy is closing local service centers in favor of regional ones. Fortunately, I will still live near enough to avail myself of future installation needs

Joe the installer was great. he did a great job installing 2 stereos and also explained how to use them

They did a great job on installing my radio, they help choose the right equipment to go great in my car. They was friendly and outgoing. Thanks for your service

I bought this with my Pionner car stereo, Best Buy did had a offer that the instsllation was free with the purchase of the stereo so the price was perfect. I could not be more happier with this installation service.

Very quick and easy they made they stereo super flush as if it was meant for the car

Very knowledgeable and explained everything!! Cleaned up when finished the job!

The guy that installed the stereo was great. He was very helpful and answered all questions. Even when the wiring on the car was messed up due to the previous owner, he fixed it with no extra charge. Great job!

I stopped by to see about a new car stereo and install. The associate was able to order parts for me to be shipped and I bought the unit on site. Shipping was quick. appointment wait was short. Install was efficient and speedy. Thanks

Great service from Ricardo. Timely and helpful. Installation was done well and quickly and was very helpful with info on how to work the new radio.

Even though my appointment was 3 weeks from the time I bought the deck it was worth the wait for installation by the geek squad to install. Very professional and informative, even took the time to sit in the truck with me to do a quick overview of the operation.

My installer has done 3 for me now and his name is Victor at the LA Quinta Branch and he does AMAZING work. Clean work, explains, demos and has a great attitude.

Staff was friendly and knowledgeable. I was a little early and they were able to start my install right away. Service was faster than expected.

I trust best buy and this want my first time. The process are reasonable, and the best part is if you want to Uninstal the part they will do it for free. Just being the yellow paper and they'll take care of you.

Plastic door opener cracked and no one told me. I completely understand if something gets broken but it’s just nice to know if something happened during installation.