Customer Ratings & Reviews

Installer was extremely helpful, courteous and knowledgeable.

Install was great. Technician very knowledgeable and pleasant.

good sound, nice deck, vibrates on bumps. installation was quick and easy

Great price and great service from the service techs at best buy

4.5 star. the personnel was knowledgeable and friendly.

I have a 2003 custom van that had a 2008 kenwood deck along with 6 boston acoustic component speakers and 2 15inch JL subs all run by 3 separate amps. one day my 3 amps all quit working at same time no power no lights no nothing. So I decided its a good time to upgrade the deck to a new one so I can use my phone which has all my music etc. So I purchase the best new kenwood deck and schedule appointment to install thinking it would be an easy switch and at the same time they can look at my amps thinking its probably a fuse or something since they also went out at same time. I get there and tell them about the amp problem and even offer them an extra 100 each if they can fix it, They were behind and said they can't do that but they will try and take a look if there is time. 20 minutes waiting they call me and say "are you sure you want us to install this deck since we can't look at the amps? jeez I just drove a hour so ya please install the deck that I have an appointment for lol 2 hours later its done but he says the problem wirth the amps was wires underneath my van corroded . HMMM I didn't even know the wires went under because I followed them and everything was inside along the sides but anyways they some how got one speaker working and jerry rigged the amps somehow to go on but they now overheat and the subs and 4 speakers don't even go on. So maybe I should have not had them even touch the amps. If you can't fix something don't replace my high quality wires with these thin little wires and just jerry ring a 5000 dollar custom system ahhhh so now I have to have the whole thing re wired at a REAL stereo shop. lesson learned free installation is free for a reason lol don't do it people

Bought as part of a bundle deal. The technician was very helpful and explained what was missing (older car missing brackets and wiring cut away from old stereo). Ordered part from Amazon/EBay. Brought back in and install was completed. Was easy to schedule appointment, but the store I went to seemed to be overwhelmed due to short staffing. Now I have additional problems that I did not have before. The dash lights, hazard, and rear tail lights do not work so I have to troubleshoot radio grounding to see if something got messed up during radio install.

hours of store operation convenient, cost a little more. Overall, good job.

The install done by Best Buy was easy to schedule and they were timely. However immediately following the install - the AC stopped working. Dealer says it was due to the install. Best Buy did not agree. Bottom line - we had to go back and forth between the auto dealer and Best Buy to get it paid for.

overall great experience, the agent fit me in on a Sunday before my trip.

Good product but not simple to use! Very satisfied.

It was nice to have the guys install everything, so I didn't.

This was a quick and easy installation. Crime in 30 minutes

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Easy to schedule the friendly, fast and hassel free install.

I am very happy with Bluetooth. The radio sounds good.

please send me a survey about your customer service!

This was a Christmas gift for my daughter. She loves it.

The first installation guy left the radio loose I had to take it twice. When I pull the usb cable the hold radio will move. The second guy fix it for me & did a great job.

The installer was very fast. We love Best Buy Car Audio.