Customer Ratings & Reviews

The geek squad was courteous however I had to bring my vehicle back the next day and I wasn't happy about that. They fixed the problem in a timely fashion but it shouldn't have happened.

My car deck was installed angled facing towards the passenger side of my vehicle. Installer did not explain any of the functions. I had to call back to find out that the old stereo was left in my vehicle, along with the owners manual of the new deck.

I think it's alittle over priced but they did a great job

have brought in the stereo that I had purchased on Amazon. The tech seemed like he knew what he was doing, but then after hearing from other Best Buy text they all had conflicting stories as to how the stereo should be wired. after all the hassle I went to the dealership to find out it was wired wrong all along. I had a Best Buy technician tell me that my amplifier was bad only to find out it was incorrectly wired at Best Buy. bottom line I couldn't use my stereo until almost a year later when I went to the dealership. I think it's worth noting when I was in Toledo Ohio I called two different best buys and 1 technician told me that the original technician I saw did not even belong in that department.

I thought that all of my speakers were working fine when I went for the new stereo but when they were done the front passenger speaker wasn't working. I had him look at it. He said it was probably the speaker...I thought it was fine but...

This is a decent radio for the price and I get my Sirius so that was the main objective. The biggest issues with it are the buttons are small and often hard to find and it is extremely bright when driving at night. Otherwise works well.

Best buy did a nice job with installation. They had all necessary parts, though a return trip was needed to get AM radio antennae properly done. When said and done, the radio install was very well done at a reasonable cost.

The technician didn’t bother to show me how to operate my new stereo he didn’t inform me that he put my old stereo in my back sit. I kept hear something rolling around in my Bach seat on my ride home. While I was waiting the two technicians was doing a lot of personal talking music playing. The technician that was installing my stereo didn’t bother to turn the TV on in the waiting room. We went to the restroom and never bother to asked me would I like the TV on

The geek squad worked us in to install stero whicj was great and tbat it was free was even better!! Having said that my husband had to find the loose connection as it kept dropping the signal

the install guys are always friendly and professional.

I set up an installation appointment 2 weeks in advanced, it asked me for my model of car and what accessories I wanted installed, when I arrived for my appointment they told they did not have the parts in stock and had to be special ordered and would be a week, what is the point of asking me what I want installed 2 weeks in advanced if you're gonna wait for me to come in to tell me it's gonna be another week?. Also radio was installed but rear speakers did not work (amp in trunk) I called back and technician told me that radio/harness only worked with 4 speakers only not 6, also the steering controls which I specified I wanted to have done was not done.

They were quick and convenient. Would go here again.

Good unit for the price. USB charge port is a plus.

Purchased car stereo with free install as a gift. Install waitlist was very long and returned stereo.

I went to have my radio installed and the guy who was originally suppose to install it just seemed to have went on break for two hours without letting me know it would be that long. Came back thinking it was going to be done just to be told it wasn't even started. Had to wait an extra two more hours, mind you I had other plans. It was my best friends birthday since preschool and I totally missed going to meet him because of this. Waiting 4 hours and some change for an installation was ridiculous. The kid who was supposed to be putting the radio in was so arrogant his bad attitude could be witnessed by the other two he was working with. They had to do his job for him which was completely unfair to them and a waste of my time. I would advise anyone never to go to the best buy in Natomas to get anything installed or otherwise. Very bad customer service and horrible attitude. Plus I am from the Elk Grove area so I had to drive all the way to Natomas which was already a headache in itself. Traffic on the way back at 4pm was unforgiving as well. I was supposed to be out of there way before then. Just a horrible experience totally all the way around...

The installer that works at my store tended to work to fast and did a sloppy job. When I got in my vehicle after he was done I noticed that the radio wasn't pushed all the way into the dash, which I fixed later by rearranging the wire harnesses behind the radio. Then he didn't spend anytime to take care of the microphone, the way he ad ran the wire it nearly pinched the wire into, luckily it still works for a brand new thing. I chose to fix the problems myself because he is a sloppy installer and unfriendly too.

Every time we were in the store the Car Audio people were not available to make an appointment. It is better to call. They set up the sound system with no problem. The experience was average.

The guy who answered the phone was completly un interested in my business. He told me they may be able to do my car stereo install in a month and that the install would be lots more than the package i bought onlinebefore calling the murray ut store. Then i asked to cancel the order and take mt business elsewhere. It took 3 hours to cancel the order because when best buy transferred me to geek squad the call dropped 20 times in a row no exageration. I begged the best buy staff to just give me the geek squad number they would not. Rediculous! I gave up and called back the next day and after another hour on the phone got my refund. I have never left a negative review in my life. This experience was mind numbing in every way. Im sure i am not the only one that got hung up on by geek squad over and over.

No help on the floor in picking a radio, right off chose they chose the wrong dash kit. Broke my dash in 5 places. Seems like after the first break they would have called me to come look butthey waited till they messed up the top of the dash (air vents) the bottom (my heat and air controls and the dash kit itself. I had to drive back (over 65 miles both directions) when parts came in from Honda. When removing the rest of the old parts they broke them in to MANY pieces!!!! they got finished and found they installed the WRONG radio! the salesman pushed a radio on me telling me it had certain options INCLUDING USB on the front. The installer NEVER noticed even after we discussed it. They had to pull the radio and "I" yes "I" had to go back out on the floor alone and try to decide on a replacement. NO HELP WHAT SO EVER. "THEIR ALL ABOUT THE SAME the INSTALLER SAID" . I picked and found after the installation it was a cheaper model, possibly an older model EVEN AFTER ASKING WHILE THEY WERE GETTING READY TO PUT IT IN! The radio works, less say that . Its not pretty and looks cheap. There's way to many functions that I didn't want or need. I was not shown how to use it. I will never have BB install anything again.

Installed fine however when got car back 1 of the 3 climate control light wasn't working anymore. BB offered to install a new light if we buy one and bring it in. probably not going back a 3rd time for the same radio install.