Customer Ratings & Reviews

I am unable to review this purchase because the car stereo has not been installed. Due to the holiday season, I had to wait for over a month for an appointment.

The closest I could schedeule was 2 weeks later. I actually got there hours late but they still were able to do my installation and it was good and actually speedy. My time was set and everything. Pretty good. So far no problems.

In store installation of a car stereo. Tech was 15 minutes late arriving to the install area. I had the first appoibtment of the day.

As I stated on the JVC Double-Din review, looks great but some of the dash lights haven't worked correctly since the install!

They had my new radio in, in less than an hour! The only reason i couldn't give it 5 stars is bc i have a few new cracks where the installation occurred that weren't there before. nothing major.

No installer at my local store store manager set up time for me to drive one hour away when I get there they tell me there is no schedule for me know appointment but that they will work on my vehicle throughout the day 6 hours later I come to pick it up its not ready hasn't been touched installer is aggressive cursing uncourteous unprofessional disrespectful. After the second store manager gets involved she is quite helpful and schedule a nother appointment at another facility an hour in the opposite direction. When I get to the new facility the new store manager and installer tell me that there is going to be additional time labor and materials involved in the installation. But after I tell them the horror story I had gone to try and get there and get this installed and done they end up comping the additional labor and material this was a professional store after the experience I had had with the other two

The installation took longer than anticipated. Yesterday when I went to autozone to have them do a check engine light scan you could see the new wires from the install hanging down. Overall not very professional.

It is a great radio guy who installed it was great, he killed my battery though, then told me about the cost was gonna be more and i paid for the wrong installation, it was irritating but overall workinng great!

The tech installer had a very bad attitude...did not allow her to install; requested to be rescheduled at the North Tampa location...the guys there were supper; great customer service. Excellent install.

I got my new radio installed by the Geek Squad and when I got home I had no box and no information booklet. I dint think we will be able to get the full benefit of this radio.

Considering it was free installation, I am thankful that I am not out anything financially. Didn’t show any features or how to operate radio after was installed. Mounted the microphone behind the dash, yes behind the dash, therefore couldn’t use the radio as a Bluetooth hands free for calls until I redid where microphone was mounted. Very disappointed.

I was very disappointed with this service. First I started with talking with someone in the store about getting a stereo installed in my car. They specifically told me that I can get a Double DIN radio installed in my car. Later that week, I went on the Best Buy website and the website also confirmed that I can get a Double DIN radio installed in my car. So I bought the Double DIN radio and the Geek Squad install service. The day came for my install and I went to the store with my radio. The install tech went to my car, looked inside, went back to his computer, and then told me "I'm sorry, you can't install that in your car." I was like "Why not?" He then proceed to tell me that my car does not support Double DIN radio, only single DIN, plus I had to buy additional cables and brackets that was not mentioned by the store representative, nor the Best Buy website. He then told me that they didn't have the bracket in stock and that I had to go online, to a third party company, and buy the bracket and bring it in. What's the point of me buying an install service if I still have to buy all the parts for the install from an outside vendor? He then gave me a printed copy of the part I needed to buy and said to give him a call when I got it so that I could set up a new appointment. That was a waste of 15 that I could have avoided if someone told me all of this earlier. To make a long story short, I ended up going to a local car installer who not only confirm that they COULD install my Double DIN radio, but supply all the parts that was necessary to get it installed. They also were able the get it installed the same week I went to the store to ask about the service. I will NEVER go to Best Buy again for an install service. The only good thing was I was able to get a refund for the install service that never happened.

Wasn't really impressed with the installation of my Pioneer radio and backup camera. The estimate was way off (estimated 2 hours and it was almost 4), there are gaps between the kit and dash, but mostly, I didn't appreciate the fact that they didn't click the bottom dash completely and so it fell into my lap as I was driving away. I brought it in to have them help figure out how to permanently add the gridlines of the backup camera, and they couldn't help me.

The information I was given was outdated? I ended up having to acquire information from somewhere else. Nice people though.

This was a gift for teenage daughter, so I wasn't present when install was done. Nice job on installing car stereo. Speaker for hands free option was placed in storage opening below radio; clearly the easiest option and also the option that will guarantee it will only be so long before it breaks. Also, anticipated there to be additional costs, such as wiring harness, just didn't expect those total costs to be more than the $65 it cost for the actual install. Thinking Best Buy sales associates could do a better job letting you know before hand what those costs might be.

Installation overall was okay but I've been having issues since installation try to get someone to check it. The back speakers come off/on as drive

This is my first cd player being installed in my car from my factory cd player. It looks nce and had agood sale price at the time of purchase. However, the radio will NOT come off when I press the release button. Sometimes the CD player won't take the CD's in. The speakerphone for the bluetooth must have an echo or extra loud noise for the people I'm talking too because they always say something about it. (I don't hear it though...) The ipod won't play with the Ipod charger like we were told either... The bluetooth music works well though. If these things could be fixed, everything else would make it a really nice radio.

The install went well, and was completed in the time frame they advertised. There are not a lot of places around here where they install car stereos, so I didn't have much of a choice.

Over all did good job. Did askinstallers to put new speakers in if didnt sound good with new deck, got home and was fuzzy and staticky so had to bring back and wait even longer. They should have tested it out first

I think they wired it wrong because my fm switches to am radio quite often and randomly without. Will need to take back in.