Customer Ratings & Reviews

Granted I have an older car that some kid had replaced the factory radio so my Geek had to repair a few things. But after I drove out I realized that my right speaker didn't work. Next day I the left speaker stops working. I tried calling the store but gave up after waiting 30 minutes. Waiting 15 minutes on chat response is schedule another service visit which is in 10 days. Service visits are only for an hour. My first visit was on Monday. Geek looked at it and said to come back on Wednesday when they would have more time. So now I am scheduling another visit for one hour. I expect to show up and them tell me to return on another date. This process may be efficient for the shop but its VERY FLUSTRATING and a WASTE of time for me the $ paying customer

Do NOT pay for the expense of the installation. You will find your $64.99 covers nothing because when you show up for your appointment, they will quote you $200+ for "additional hardware". Just read the other reviews! Not to mention you then have to reschedule your appointment (we live an hour away from store) for another time so the additional hardware can be ordered. I read all kinds of reviews on the stereo I purchased, not realizing THIS would be my biggest problem. Why has Best Buy not improved this for its consumers? The reviews are BEGGING you to fix this problem...your lack of action in accurately informing your consumers at TIME OF PURCHASE indicates you are making money off this by charging the $64.99 up front and then additional money at install. The tech squad didn't even have in the system that I paid $64.99 for the install. BIG FAIL BEST BUY! I absolutely will not recommend this to anyone.

the tech that did the install was great. he was very knowledgeable and professional

The tech wanted to go home and made no effort to help me understand how to use the unit. The install appears to be done well. I was only directed to the vehicle, not even shown the install.

I ordered the item and contacted geeks to have it installed. The guy who answered the phone was completely uninterested in my business and basically had a take-it-or-leave-it attitude. When I learned that they wanted another $60 bucks for parts on top of the $50 install fee, I cancelled it. I bought the same parts on Amazon for less than $20.

...I didn't. They charged me for a full install even though they found out that my whole problem was a loose wire in the harness that THEY sold me initially. I paid it anyways just cause I didn't want to haggle. They should have called me and told me, replaced the wire for me, and let me decide if I wanted to do it myself or not.

Got my sub and amp installed but didn't do so good

Waste of money. Don't even have it anymore. Installation people not good.

I bought the radio and the shop was unavailable until the following week.

I wouldn't recommend it to anyone. I think next time I'd have the salesperson show me how to use it.

At first my car was messed up and the wireless entrance didn't work but bestbuy fixed it for free.

The installer is great but he needs help since he is so backed up

Haven’t installed my stereo yet and I bought it about 2 months ago. They had to reschedule due to a tech guy being sick and sent me an email for a reschedule. I emailed back several times and I’ve gotten no answer and I called several times and received no answer. I finally got a hold of someone last Saturday and they submitted a form for me and no one has called me yet. I called two days ago and the dude said he’d make sure they would call me right away and no one has yet. I need my appointment

I had an appointment for my Best Buy car stereo. I arrived on time, but the outdoor entrance was locked, leaving me in pouring rain. OK, no problem. After alerting staff inside, I returned. The install was sub par. The frame for the stereo continues to slip off...annoying. The cost skewed on the high end...$100.

The instillation was quick but a little pricey. My son loves having a new radio though!

Good luck getting Best Buy to honor their commitment with installation. When you go to the website, as required, to schedule an appointment the system tells you that there are no appointments available. We went to the store and spoke with a manager who said that due to Covid they are not doing any installations. IN addition he said that they do not even have an employee working in that department. He sent me to another store. Same routine a the other store. Buyer beware, you WILL NOT be getting free installation with these Alpine products.

Car Deck Installation (Hardware Not Included) Needed additional parts to install

Went at my first appointment made, said he was running behind and he would call he when he could get to it. Never called me. Went back the next weekend and saw him and he said sorry I can work on it now. Proceeded to install my radio and the said he needed a special tool to get the radio out and said he would order it and call me when it came in. Never heard from him again and it’s been about 3 months. He also put down the order as completed. Horrible service. Lazy.

Didn’t complete speaker hook up. Wanted more money. Didn’t place stereo microphone in proper place. Finished install at home

Could speed up returns and online orders other than that it’s okay