Customer Ratings & Reviews

Haven’t installed my stereo yet and I bought it about 2 months ago. They had to reschedule due to a tech guy being sick and sent me an email for a reschedule. I emailed back several times and I’ve gotten no answer and I called several times and received no answer. I finally got a hold of someone last Saturday and they submitted a form for me and no one has called me yet. I called two days ago and the dude said he’d make sure they would call me right away and no one has yet. I need my appointment

Good luck getting Best Buy to honor their commitment with installation. When you go to the website, as required, to schedule an appointment the system tells you that there are no appointments available. We went to the store and spoke with a manager who said that due to Covid they are not doing any installations. IN addition he said that they do not even have an employee working in that department. He sent me to another store. Same routine a the other store. Buyer beware, you WILL NOT be getting free installation with these Alpine products.

Could speed up returns and online orders other than that it’s okay

Didn’t complete speaker hook up. Wanted more money. Didn’t place stereo microphone in proper place. Finished install at home

Went at my first appointment made, said he was running behind and he would call he when he could get to it. Never called me. Went back the next weekend and saw him and he said sorry I can work on it now. Proceeded to install my radio and the said he needed a special tool to get the radio out and said he would order it and call me when it came in. Never heard from him again and it’s been about 3 months. He also put down the order as completed. Horrible service. Lazy.

yes purchase this product very very good would do again.

I actually have to take the car back. The subwoofer was not connected?!

I was quoted over the phone by two different people after they asked what kind of car I had $119.00+ tax complete. When I got there the installer was very rude an he said it was $209.00+ tax I almost had a freakin heart attack. My appointment was set for 1:30 and it was 4:20 when it wa done. They ran the USB cord thru the glove box [cant use it unless I leave it open while I'm driving]. I suggest if you had to have one installed that you go somewhere else.

bought radio that included "free installation" what i found out what that the store that i purchased it from did not do radio installations..i was directed to the nearest store..i was told that it would be at least two weeks for an appointment and then only spots that were late afternoon or early evening.....so the " free installation turned out to be a ruse......i went to a local stereo shop and paid to have the radio installed....

A good option for a local Car Deck Installation service!

System is still not up to speed after 6 months?????

I arrived the tech told me come back in an hour. I came back after the hour with a cold drink for the Tech. He was working on another called after about an hour and a half. I was going to just go home it was Christmas Eve. But instead of coming to the window to talk with me. He when to my truck and just started pulling the trim off of my old radio. And then went back to work on the other vehicle. I guess this is how Best Buy’s keep a customer from leaving!! After being mislead about the install time on Christmas Eve. I feel that I was being held against my will. Merry Christmas

I. Am. So. UNHAPPY. My service was scheduled for this afternoon. I have been sitting here in the store for 2 hours with my service dog. They knew I was waiting in the store- the only good part of this experience was being able to sit down. I just went to see if they were finished or close to it - nope they were just chilling... car door is open but no one is working on it. “We can reschedule you, they said” but I have already been here for 2 hours and I do not want to do this all over again. An employee just told me that all of their real installers quit during furlough. I am SO disappointed in this experience!!!!!

I am having problems with the radio. I have to go back to get it fixed.

Install manager pushed my install back two weeks. They NEVER called me when parts arrived as promised. I had to research in the store to find out if my parts for the install arrived and found out they had been there for more than a week on the shelf. When inquired about if the stereo could be fit in to be installed before Christmas as a gift - the manager stated that the schedule was booked up and it would have to wait. My purchase was in the beginning of December and Best Buy was quick to sell but extremely slow to follow through on the install and created unreasonable delays.

Bought a new stereo and had Best Buy install, they have done a terrible job. After the first trip, the stereo controls did not work, the BT sound did not work, and several of the speakers in the vehicle did not work. Went back, had the "good" installer fix - could not fix the vehicle speakers, insist they must have been not working previously (even though the pre-install checklist has them marked as working). BT sound fixed, but now several speakers fade in and out like there is a loose connection. Trying to reschedule a third trip, but their scheduling is not very customer friendly. Now that I am ~$400 into this, wish I never started with them...

he did a good job it just took longer then he said it would be .

Unhappy with the whole process. I was not givin options and felt bullied into making a decission i am not happy with . And my wood grain was samaged and i was not told.

So far I'm not happy at all. First appt to get installation the tech said he didn't have time to do it. So rescheduled us a month later. 2nd appt the tech installed and said it looked great but isn't working, to go to dealership. Then everything in dash started acting wonky. So still no working stereo when I purchased in December as a Xmas present for son. Next visit is Feb 16 in Richmond, Indiana. I'm not leaving until he has a working stereo.

Gave as a gift based upon the suggestion from the store clerk.