Customer Ratings & Reviews

The installation date was changed 3 times due to wrong install time and installer not available at appointment time. Returned items and went to another audio installer and purchased radio and accessories on Thursday and install on Friday. Made 2 trips to one best buy store and was on my way to the other when appointment cancelled.

The install guy was a complete hack I installed stereos in the 90s and this insaller hacked my daughters car all up when i picked it up i opened the door and wheather stripping was falling off piller panels where all hanging off with broken clips the radio mount was for a volvo and was cut and rigged in the hole with black 2 way sticky tape. I had to pay like $200 to get it all attended to an repaired then 2 days later wires came out on the passenger side floor. It was a mess total hack job! I tried to complain noone to get ahold of and nobody returned my calls no management at location.

104th and i25 geek squad installed a radio in my car and never tested the sound in the stereo untell I check it my self and found major issues with a static sound. And I told them why’s this sound like that and they were very confused and now I’m trying to schedule another appointment to have it 100% corrected but there dipping and dodging me. I’m very frustrated and disappointed on the craftsmanship they delivered. No professionalism

Somewhat disappointed in the service because they installed the microphone under the radio rather than over the steering wheel. When doing BT phone calls, the voice does not pick up very well.

Installed a low-end radio in my son's car, replacing a broken factory-installed unit. Did not fully test the item before it left the store. No sound comes out of the passenger side rear speaker. Functioned prior to installation.

bought stereo in store and after informed could not install at that store because didn't have skills and rescheduled to another store with 6 weeks wait time. Day of install snowed and trying to cancel reschedule difficult.

I was less than thrilled about the communication between the person setting up the appointment and the installers. Especially when it came to the length of time they told me it would take to install it.

I would tell the sales associates to make sure you let the guest know this basic install will cost additional $140. If you want to be able to control the music from your steering wheel

Not very impressed with the installation guys, I brought in my two pick ups one that was going up for sale, and the one I had just purchased. Wanted the speaker and subs transferred from on pick up to the other and I had a brand new deck for the new pick up as well so all they had to do was take the subs out and put them and the new deck in the new pick up, but they put the wrong stereo deck in. They didn’t listen to anything I asked for.

I got the installation for the car stereo that I bought my daughter for Christmas. They got her scheduled on short notice which was great, and they had it installed in about an hour. The problem was we had to return 3 times to get it done correctly. When returning on the 3rd try, installer was rude, like it was our fault there was something still wrong.

The GS Installer broke the dashboard panel next to the ashtray while trying to force the USB cable over the ashtray. Given the car is 24 years old the plastic is brittle, however, the USB cable went under the ashtray easily (once I got the car back). The GS Installer expressed remorse but that doesn't fix the breakage. Also, Geek Squad apparently didn't have the appropriate adhesive for the attempted repair.

Was not impressed. I preordered and prepaid for everything. The guy who helped me was extremely confused. He forgot to order my radio so when I went to have it installed, the managerhad to go get one from a different store. Whwn they finally did the install, they forgot that I had the controls on the steering wheel and said it would cost another $170.00 to have that done. I asked for everything up front prior to ordering and paying, so I think that they didn't complete the job correctly.

Installer was out, but I never received a call. Manager stated there was a note that I had been called, but I had no calls, even personal that day. The manager gave me a big enough discount to make it the same price to get it installed somewhere else and was very helpful, but the entire situation was extremely stressful, and someone needs to be retrained to not say they did something when they didn't.

my service appointment to install my car audio was all of a sudden marked complete 1.5 weeks before the appointment. part of my order was available, and i was asked to have it picked up (why, i don't know...because it's going to be installed anyway). terrible sequence of events here. to have the appointment marked complete is very irritating!

I took time off to get this install. When i showed up at scheduled time was told that someone else had my scheduled time and i would have to come back. After complaining and talking to manager, install was done. I dont blame installer... Best buy problem. If i had not needed this done, ( was leaving on vacation next day) i would have gone elsewhere to buy and install. Feeling from Best Buy.... Oh well ... This was not a good best buy experience.

I purchased a car stereo to install in my daughters car. Installers spliced some wiring that interfered with the vehicle’s safety restraint system. Every time the “SRS” came on the dashboard, the radio would completely shut off. This substandard work caused a major electrical malfunction to the vehicle where the repairs are worth more than the car. The day the car shut down, smoke came out of both sides where the car stereo face is at and into the interior cabin.

Install was good. But when I scheduled ahead of time and a walkin gets placed in front of me and not even a word from the tech that he had done so .Ifind out 45 minutes later and he hasn't even started on my car yet and tells me it'll be an hour and a half more. This is unacceptable! I guess next time I'll take my business somewhere else!

We get to our appointment and the installer tells us he cannot install the radio because he Duffy reserve the garage and they have put tv’s fot Black Friday in there. After refusing to leave because this was my sons birthday gift the installed the radio outside. He did not talk to us and never explained anything about the radio. If I asked a question I received a one word answer.

The employee that sold it to me promised one thing and then the install guy was unable to complete it. He said it would take extra time to get the parts and components that he needed even though there had been a two-week delay between purchase. The installation reservation was made and I could not be met because of their lack of ordering of parts.

Broke my coin tray and one button on my ac. Installed the radio crooked and not flush with the other components.