Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5756 reviews
(5,756 customer reviews)to a friend
Customers are saying
Customers highly value the overall performance of the In-Dash Car Stereo Install, with many noting its appealing look and the speed of installation. The connectivity, especially the Bluetooth feature, is also appreciated. Some customers have reported issues with radio functionality, wiring, noise levels, and microphone placement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Radio functionality
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the installation and I can’t get no radio station
No, I would not recommend this to a friend Rated 1 out of 5 stars
Installation Frustratiin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents refused to install my unit in the Grove City, Ohio location after installation was supposed to be free. Reason was my car is too old and they were afraid parts would damage. Still bought the product and installed my self no issues. Best Buy told me they couldn’t do it until a day before the appointment. Honestly I think they were being lazy.
No, I would not recommend this to a friendRated 2 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the guy would have taken the time to show me how t o operate it, and to pair with phone, was told would take hour only took 30mon so he had time to do this
No, I would not recommend this to a friendRated 2 out of 5 stars
Shade tree, nephew installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First was told didn't need amp. couldn't put speakers in.(didnt use adapters)
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
They had a difficulty with finding installer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy tried to accommodate, but just didn't work out. We did it ourselves and it works just fine.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having a new stereo installed is always something to look forward to, and we are sorry to hear your local Best Buy was not able to locate an Autotech to complete that service for you. I'm glad to hear you were ultimately able to get the job done yourself, and hopefully you are enjoying it!
It is unusual for this circumstance to arise, so if you find you require assistance with car audio installation in the future, please check with your local store at that time.
Rated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an in-dash audio system from Best Buy and had Best Buy install the unit. The audio unit has been great, but the installation was very poor. Within a month, the audio unit worked loose and "flopped around" in the car dash. Then when I called the Best Buy store where the installation was performed, I was told that that particular store no longer did installations (obviously for good reason). So, I had to take the car to a different Best Buy store across town to have it properly installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
No customer service !!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a fine job inatalling my radio but did not properply connect my harness into the steering wheel interface, also cannot use my phone in the car. No customer service at all! Monroeville, PA "Best Buy" sucks bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad tech or rep called me as I was walking into the store to inform me the car installer was out all day and would need to cancel my appointment. Which would be fine but they knew he would be out first thing in the morning and waited until my appointment at 5pm to call me and let me know. I drove an hr and half to be canceled right when I walked in the store.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Stereo Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with the install. then AFTER we find out we need new speakers when we could have come over, bought new speakers and had them install. Now we have to pay an additional install fee and wait another week to get it scheduled. we did not get the stereo box or instructions and realized it when we went to program it 2 days later. it also took 12 hours for the install. NOT HAPPY.
No, I would not recommend this to a friendRated 2 out of 5 stars
Had an issue with customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to make an appointment and was quoted a price but when I showed up for my appointment, which I had to wait for, I was told that the price doubled.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
Insulation was done ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insulation went well, and quick. The problem was the installer scratch the vehicle interior trim.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. I can definitely understand your concern in noticing a new scratch on the interior of your vehicle after your installation. We are happy to look into this for you. For support with this, please visit your local store and speak with a store manager to discuss your concerns further.
Rated 1 out of 5 stars
Poor install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This install was botched. Not all of the systems in the car were hooked up properly and Geek Squad refuses to fix without charging additional fees. Find a professional for you installation!
No, I would not recommend this to a friendRated 1 out of 5 stars
Want to give zero
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought car stereo in November and scheduled the install. Two weeks prior, I can yelled because something came up. I tried to call multiple times and went by the store at least 3 times to try and reschedule. Never could get it rescheduled and despite multiplempromised to call me back, they never did. Ended up installing it myself after wat hing a YouTube video on how to do it. Very poor customer service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to reach out to us about this. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our customer service in the future. It's always frustrating when communication falls through. We're glad to hear you were able to get the devices installed. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Installed correctly but Air bag left on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instal went well and everything looked great but noticed air bag light was on and techs want to argue it was already on even though paper shows it was.
No, I would not recommend this to a friendRated 2 out of 5 stars
Wait was terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy installer was great but he had sales and installs so instead of taking an hour as advertised it took 4 and half hours! Need at least two people!
No, I would not recommend this to a friendRated 1 out of 5 stars
Car stereo and installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After long process of reviewing and discussing everything needed to have this unit installed on my vehicle with an installation tech an installation date was determined. When I took my vehicle in for the install I was called and told that additional parts would need to be ordered (if available) to allow the unit to work properly and completely.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad never answers phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had installation appointment, got there and they said they were trying to call to reschedule, never got message. Had to wait 3 more weeks.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize that no one answered the phone, and that your appointment had to be rescheduled. Thanks so much for your feedback. We truly appreciate it, and we use feedback like this to help improve the service we offer. We're confident the next time you use us we'll provide superior service.
Rated 2 out of 5 stars
Install was completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clean and finished but the customer service and professionalism was very poor. Geek squad member had an attitude from the beginning
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Congratulations on your new installation and I sincerely hope everything is working perfectly for you. In regards to the Geek Squad member, I am sure the store management would be happy to know how this experience was for you. Please feel free to contact the store where this took place or visit to speak with a manager.
Rated 1 out of 5 stars
Ended up being an expensive downgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of my steering wheel controls were hooked up, Sirius xm and the ability to connect through USB is not active and CarPlay does not work. I bought this stereo to have better navigation options and left with much less than I had with my old stereo. Unreal.
No, I would not recommend this to a friendRated 2 out of 5 stars
mmmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good , better options and better techs out there , I was expecting more in deep installation settings and sound experience.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing your insights with us. We certainly wouldn't want a car stereo that's not providing us the best sound either. It's disappointing to hear your installation didn't meet your expectations, but hopefully you'll give us another opportunity to provide you a better experience in the future.