Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5756 reviews
(5,756 customer reviews)to a friend
Customers are saying
Customers highly value the overall performance of the In-Dash Car Stereo Install, with many noting its appealing look and the speed of installation. The connectivity, especially the Bluetooth feature, is also appreciated. Some customers have reported issues with radio functionality, wiring, noise levels, and microphone placement.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Had to pay the installers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did a wonderful job. Dislike that it's two separate prices to get all products installed into my truck though.
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee never made my appointment. I showed up for my 4:30 appointment and it was not scheduled. I am still sitting here and it's 7:30 pm. The installation employee told me he'll get to me when he can! Very disappointed in this service and with Best Buy at the moment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This is far from the experience we hope to provide our customers, and having to wait over three hours for a service would be understandably disappointing. In case your local Autotech was unable to address your concerns, be sure to schedule your appointment here: http://bby.me/teppe.
Rated 1 out of 5 stars
No way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys called me 5 times about parts they said I didn’t have in the car. I drove there to show them the envelopes on the floor of the passenger side. They also installed 4 speakers. The two small ones came with new grills but weren’t installed. ¯\_(ツ)_/¯ at least I got to keep all the garbage!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unable to contact Geek squad at the Martinsburg WV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody at the Martinsburg WV store would answer the phone so I could make an appointment. I tried on the website but no luck. I will go somewhere else to do this. I'm very disappointed with this store. I've always bought my electronics there
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this! I'm sorry that you were unable to get through to the store. That's definitely weird that no one would pick up. You can try and give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can make an appointment from our side. We hope to hear from you soon!
Rated 2 out of 5 stars
hard to read small buttoms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to read small buttoms, but sounds great compared to my 2002 factory radio. great price great install
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor upsell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging an extra $100 for wire and labor when tech will already be installing is bad.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor Quality Service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get a quality installation. Now the rear speakers do not work which they had before. Had no help after installation on how to work the stereo. Screws missing that held dash together. Do not have a geek install your electronic items. Not good.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not satisfied with final installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer left other vehicle features unplugged. I had to pay someone to make the reconnections.
No, I would not recommend this to a friendRated 2 out of 5 stars
Needs Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound needs improvement I thought the sound would fill the car.
I would recommend this to a friendRated 1 out of 5 stars
Worst tech team for radios and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my husbands car in and i had to buy a harness and a plug. The one they told me to buy did not fit and had to wait til they got another harness in. Then i had went and had my speakers put in and the lady was like oh did not know you wanted the speaker cover put on and she could not do it. I will take my business somewhere else
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not do my installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed the guy said my shifter spring was elongated and he could not install the stereo that i had to contact the dealer and when i did they had no idea what the shifter spring is so i had to pay someone else to install my stereo
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't get what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a nightmare. Wanted backup camera that they couldn't install after installers sold it to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made my installation appointment 2 weeks in advance, technician called at 5pm the night before to inquire if i had a specific item needed. I did not and he said it is a special order only item. Takes 10 days to get and another 3 weeks to get another appointment. Bought the item i needed at advanced and installed it ourselves
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an appointment went to pick up some other items ordered and then they marked my installation complete waited 3 hours on hold and no success Questioning my purchase at this point will probably return it all.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Technician sick coughing all over everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this tech did not explain anything to us. Drove 90 miles to get Best Buy Installation. This tech did not explain anything. He was sick and coughing over everthing and everyone. I will choose a place in another place before drving that far to get specifically BEST BUY help again.
No, I would not recommend this to a friendRated 1 out of 5 stars
FEELING QUITE CHEATED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The car -deck came with a back-up camera. There was no mention of the fact the backup camera would not be installed. It was only after I the service was finished that I found out this was just a Partial install. FEELING QUITE CHEATED.
No, I would not recommend this to a friendRated 1 out of 5 stars
Damage and wiring issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer damaged my mirror while backing out of the service bay, the Best-Buy insurance did pay for the damages quickly. The wiring is incorrect--unit does not turn on when in the Accessory position. The installer told me I need to make another appointment to have issue corrected. Seems like this should come before others since it was their fault.
No, I would not recommend this to a friendRated 1 out of 5 stars
Staff was rude and not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made an appointment over phone then upon arrival they sayid I didn’t have an appointment anymore. Not only that they were very disrespectful when I explained that I lived and hour away and needed the appointment that day before I left town. Mistakes happen but what I didn’t appreciate was how rude they were to me.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
Got my radio installed and my speakers are cutting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My radio is not properly installed speakers cutting in and out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your car speakers working properly. We have Agents standing by to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not installed yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service is scheduled for December 31, 2020 from 11:30 to 12:30....IT HAS NOT BEEN COMPLETED AND I HAVE NOT BEEN ABLE TO REACH ANYONE! Two days on hold for hours at a time has forced me to come to the store and complain....let's see how this goes
No, I would not recommend this to a friend