Customer Ratings & Reviews

Corey figured out why our RAV4 radio stopped outputting sound. Dead amp. Found a very economical solution with pioneer deck and alpine amp - sounds better than original system even without powering up the large rear-trunk-door speaker! New parts fit great, no mess, all good. Could have maintained steering wheel controls for more $$ - but satisfied with the lower cost suggestions. Would do business with Corey again! He knows his craft!!

There is no way to give a review of the hardware needed to place the radio in the car but I did want to stay the install people were great. It was scheduled near my home but was up in another city and happened to be at BB for something else and just asked if their install dept would have time to do it earlier. The dept at home was very nice and the one who did the install could not have been nicer. I would recommend an install at BB no problem

Super nice friendly service my appointment got canceled and I was not notified and they squeezed me in and did an excellent job

This product was installed when I got a PA660 amp for system and works great.

Very happy with the installation job. Done very well.

I was super impressed. Got appointment for immediate installation for next day service. Took only 1 hour. Nick installed, explained basic use of the system so I could use it immediately. Everything in car was clean afterwards. Asked if I wanted the old Radio back but it was not working so what would I want with it. FANTASTIC and would use Best Buy service for whatever I will buy in future.

To start with...I usually leave positive reviews, this may be one of the only negative ones I have written recently. I brought in my girlfriends car to install a head unit and speakers I bought her for Christmas. I was going to do the install myself, but they said it was only $50. It was $20 to plug in a cable in the back of the head unit for an iphone and $20 to pair bluetooth. I had to pay for the cable install because it was on the back of the deck, I declined the pairing cost as it takes 30 seconds. I thought both of these costs were a little ridiculous. They said it would only take an hour and a half. A little over 2 and a half hours later they called me to pick up the car. After driving off I notice that there is a double turn signal noise and door chime. Very annoying. The new adapter has chimes too I guess for some models. My girlfriend noticed that her climate control lights were not working below the radio. Hence I return to Best Buy to fix the problems. An hour and a half later I get a call from the tech. I return to the shop to find out that they did not fix anything. I immediately went to the manager. He talked to the guys and they disconnected the chime which took another hour. Why they didn't just do it in the first place I have no idea. They did not know why the dash lights were not working and even said they didn't even go near them??? Now I have to drop the car at the dealer to see what is wrong with the dash then bring the car back to Best Buy AGAIN. I was told they may pay for the fix. They said they would not guarantee it. Do not waste your time, energy, or money on install services from Best Buy. I may never even go back to the store again because of this experience.

Ian (Canton Best Buy) did a great job installing a new radio in my 1997 Town & Country. He was very knowledgeable and experienced. I would definitely return for other electronic installations.

This kit made it easy and works great for my 2005 impala.

The installation was quick and looks fantastic so I enjoy this product.

The agent installed car stereo in the time he gave me and installed the microphone in a clean and professional job. Micro phone not in the way of getting into and out of vehicle.

This is part of the radio installation. Its needed to play the radio.

This guy was awesome, he had a cancellation, called to see if I were available to come in. Best customer service I received in a long time. Knowledgeable, and efficient! I will recommend others!

Used to do my own radio installs, now its easier to have someone else do it. Best Buy guys were very professional, friendly and fast. Setup my preset stations to what was in my old radio, and showed my how to use it. Install was quick. Very happy. May seem expensive for some people but worth the cost to have someone else do the work even if you know how to.

The installer in Columbus, Indiana is top notch! I would recommend to anyone!

Two years later and I finally installed my in-dash stereo. Luckily I purchased the Geek Squad Car Deck Installation plan. Only thing I had to purchase was the hardware kit which was $35. Installation took less than 45 minutes. I am satisfied with this purchase.

Didn't have an appointment so I walked in at 10:00 and the agent told me there was one person in front and it'd be an hour and a half wait, which was fine with me. 5 minutes later I noticed him working on my car. Job was done in less then 40 minutes. Unit is working great and I'm satisfied. Definitely coming back when I get some new speakers and amp. Thanks

professionally and quickly installed. Dude was nice too

Where to begin? Timeline goes like this- January 2013- Trip1 I purchased Polk speakers at the store and paid to have them "professionally" installed, which wasn't by any means cheap. Took over 4 hours and on the way home one of the speakers grounded out, causing the entire system, radio and all, not to work. Since I was called to pick it up right as the department was closed, i had to wait until the next day to drive the 30 minutes back to The Mt. Juliet store where they were installed, just to have them fix the problem. Another troublesome discovery was that the tweeters (we paid extra for because we were told that's what the car required) were installed into the door panels and not the dashboard. January Trip 2 I pointed out that holes were cut into both front door panels for the tweeters, with no consent, because the installer didn't feel comfortable going into the dash because he might trigger the airbags. The tweeters were completely covered up by the side dashboard when the doors were closed, making them completely useless at the very least. It also created a sound that was not what I had paid for. I was refunded the price of the tweeters. Still have holes in the door. Parts where also left dangling and the face plate (simple and not a big deal) was cock eyed. Just not professional. I left feeling ok, but not completely satisfied. February Trip 3 About a week and a half later the speakers grounded out again. Due to life, I was unable to take another 2-3 hours out of my day/life to make the trip back up to Mt. Juliet to have them fixed right away, so i just drove around with expensive speakers and no sound. Every now and then I would hit a bump in the road and they would start working until the next bump. Finally made it up there and someone with a little more knowledge of speaker installation installed them correctly and even put tweeters in the dash, like I originally desired. I was happy. A week and a half later, speakers grounded out, leaving me in silence once again. Now I'm angry. March Trip 4 I had to wait a week or so before taking another 3 hours to make the trip back to have them fix my speakers. They supposedly fixed my speakers and double checked everything so it wouldn't happen again. I spoke to the installation manager and he said he was never made aware of the problem and gave me his card so that if they crapped out on me again, he would try to send someone to me. That's great and all but if anything further happens, they will be the last people i call for help. I will find someone who knows what they are doing. I usually don't write reviews, in fact this is my first ever, but I feel that I should have been further compensated for my troubles. Had I been, I wouldn't have felt the need to write this review. I spent 12 hours traveling and waiting, at least $30 in gas, $350 on speakers and installation, and had two holes cut into my doors unnecessarily. All in the span of two months. Not to mention that I drove around without any sound for more than half the time, since the initial install. I have used Best Buy's services to install every speaker/sound system in every car I've owned, but now we will be parting ways. Ridiculous.

Fast, friendly, and profesional. Everything desired when you pay someone for installion. Told me it would be an hour for intallation and they were done in 35 minutes. Everything was installed neatly and no left over trash or parts were left in my vehicle. Installer went through on operation of the radio and paired my phone to it.