Customer Ratings & Reviews

The person installing did an okay job but the problem is that Best Buy does not make sure they are well trained for all aspects of the radios, antennas, speakers or what ever components are chosen for that install. The sales person choose all the components by using their computer program to choose components for this install for our particular year and model vehicle. The installer did not check to make sure these components worked together and the AM part did not work. If I pay for an AM/FM/CD/Bluetooth radio, I expect all of those components to work. He finally got the AM radio to work partially after we called the manager and complained. With my husband looking over the process this time, he discovered there were two antenna components on the radio therefore a separate AM & FM antenna were needed. There response was no one listens to AM anymore. Well I'm someone and I LISTEN to AM and want ALL components to work. There are check boxes on the install form as to what was completed and worked. All the boxes were l checked. The manager said the only thing they could do was refund our money. We told him that It wasn't about the money...we just want it to work. It just amazes me that no one seems to be able to use there head and figure things out. If my husband had not been there and saw that there were two separate antenna connections we would not even have the AM part working and still is has a lot of static. The manager thought we should be happy with that and I asked him if it was in his vehicle if he would be happy with it but of course he would not answer and said it was not up to him, it was up to me. You can bet if it was his vehicle he would not settle for inferior quality products or work.

Very knowledgeable & very fast...My new bf for installation!!

Twice I have had OEM radios re-installed in used cars. The tech has been knowledgeable and efficient each time.

went well phill called and got me in early install went well explaned every thing good job

The technicians are always professional and seem to be perfectionist. I never have had a problem leaving my vehicle with them

Geek Squad installation services were truly excellent. Very timely, effective and well done. I really appreciate this kind of service!

Fast and professional installation. I was very glad the technician suggested the model with the usb that was available for only $20 more

I purchased a new receiver unit for my car - the installation was on schedule and done in a professional manner

Unless you can do this for yourself, you have to pay for the instillation of the sound system. That said, the instillation was done quickly and efficiently.

Purchased my receiver from best buy and was able to get it installed the same day. Quality work done.

I had a big job done here. I had new wiring and speakers, as well as a new head unit and sub/amp, installed in my recently restored vintage truck. The installation was done very quick and came out terrible. I would not use their installation service for anything more than getting stock speakers replaced. They DO NOT have the experience/expertise to handle full audio replacement/installation. Stick to shops that deal with nothing but car audio for large scale jobs like the one I had done.

Bought this item and had the automotive install it. They had it installed in 20 minutes. Highly recommend.

The geek squad installer in Ogden is totally on his game. Completely honest, thorough, and quick.

While the tech did a good job of installing the stereo, when all was said and done there was a lot of confusion regarding payment. We had prepaid for installation online the day before when the appointment was scheduled, but after the tech was done, they tried to insist payment was due; when we explained that it had already been paid, they wanted proof. So we gave them both the order confirmation number and the geek squad in store service confirmation number... yet still they want a copy of the email from my inbox? Really? Shouldn't the same system that allowed me to make the appointment and pay for it online in the first place, also show on their end? This is GEEK SQUAD after all, supposedly they are "THE" technology experts, yet no one could even figure out if an online order was paid for without greatly inconveniencing us. While I understand a business wanting to make sure they were paid for services & goods, treating paying customers like criminals and liars isn't how you get return customers or positive feedback. Pretty disappointing experience, but the radio works, so you get 2 stars instead of 1.

Very helpful and courteous. Quality workmanship. Left the car in better shape than it was.

It was nice to be able to purchase the product and have it installed the same day!

THIS SERVICE IS GREAT I WOULDNT EVER GO WITH ANYONE ELSE :)...

Installation was quick. Service could have been better.

Wanted a radio with Apple CarPlay for or 2020 Versa. Checked online for product compatibility. System said it would function and installation was included for $259.99. Called the call center to make an appointment. They verified that the radio was in stock and made us the appointment. Drove 35 miles to the store at the appointed time. The Tech informed us that the radio was not is stock and to install it so we could use our backup camera, antenna, steering wheel controls, USB hub, and set it into the dash would be an additional $253.91 plus tax. I am at a loss to comprehend how they can advertise “ installation included. Extra hardware costs included: a wiring harness, antenna adapter, steering wheel control interface, USB adapter, 6v camera, and a dash kit. While talking to the store manager the Tech came up front and indicated that there is not a Dash kit even available for the Versa. Went back home w/o the radio. I tried to work through the chat on line. The session was ended by the agent on 3 separate occasions. (I was later told that I could not type for more than 2 minutes or the session automatically ends.) The next day I went to the phones. I was transferred into oblivion 3 times and to a fax machine once. I complied a list of 11 phone numbers some repeats. No one listened to me just gave me a company line and transferred me away.

The service guys were great! Answered any and all questions