Customer Ratings & Reviews

I had a 4:00 appt Droped it off at 3:45 I went back at 6:30 and my car wasn't even touched . My car didn't get done till 8:45 I was very disappointed . My dash had cracked while they tried taking it off to install , have to do an insurance claim and go get a new dash I'm not happy about that , but overall the install looked good . The wait sucked

The job itself was cleaner than I imagined. However, there is a huge uneven gap on either side of the radio. One side has a big gap, the other smaller. It looks as if the radio is facings the passenger and it looks very out of place. The moment I saw it I knew I wasn't going to be able to deal with it. They told my dad that was all they could do to fix it but I feel differently. The staff was nice but, they rush to get to appointments. I understand but at the same time, why not have more people on hand so that a job is not half-done and meets customers expectations. I am EXTREMELY unsatisfied with the results.

The Installation was done right and looked great. You can't see the mic wires and the unit look and preforms great. It did take longer than they said and it was twice as much as they quoted me on the phone. If you get a quote on the phone make them double check and prepare to wait in case they are running behind

Very happy on how geek squad install my head unit.

I had payed for this installation and within the set up process I had selected the radio with a touch screen option and thought I was set to go. I get there and first they tell me they can't put the specific brand of radio in, why wasn't I told this before? Then I proceed to show him the radio and he says they can do it, but since it has the screen it will be $100 and I was told I bought the wrong package, but it gave me the option for the radio with a screen. Then since I had cut the original harness off they slapped another 40 bucks on the bill and now I'll be here for five hours. My total was over $200. It would have been a little nice to have a heads up about all these things. I will never do busniess with geek squad again.

Wanted to surprise my son with a new stereo in his truck while he was away for the weekend. Called the store and talked to someone in Geek Squad. He said that I could get a guaranteed install time the next day if I came into the store and purchased everything that afternoon. I drove to the store only to be told that they were already booked for the next day. Then they pressured me to go ahead and buy everything now so I could come in the next day to wait, or drop off the vehicle, with no guarantee that it would actually be done by the end of the day. Wish I had saved myself the trip. Just another wasted hour that I'll never get back.

courtesy and very quick and efficient great staff and very helpful!

They are slightly more pricey with the hardware versus buying on Amazon or EBay but the installation price itself is a good deal.

I ordered the deck and installation on line. I set up an appointment to install and dropped off the car. I was then told that they would need to order additional hardware that will take about two weeks to get in. I wasted a good part of my Saturday for this and see no reason that the online purchase or scheduling web site could not have mentioned this.

After purchasing installation services, upon return of the vehicle, it was made known that there was an additional charge, doubling the initial purchase price for this service. That should have been spelled out or discussed in advance as stated in Bestbuy's installation information, Feel cheated. Will boycott Bestbvuy form now on.

This job was done fast and by very polite employees. The only real problem is the stereo was't properly mounted to the power cable in the rear and it disconnects time to time when you push a button.

Had to cancel cuz of weekmlong oplomg and i bought wrong vasimg or outlinemet inwas like waater spun fud them

I previously purchased everything I needed for an install of subs, amp, deck, etc., and took it to bestbuy for an install. Everything went well the first day until I came back from the 4 hour wait I was told it would take. They then proceeded to tell me it would take 3 to 4 more hours for my install to be complete. So fine I said, and waited. I came back again for them to tell me they couldn't do the deck today and if have to come back next week, which I did. I show up next week and after the second, hour long drive there. I was not given a call soon enough to be warned that the person to work on my car called in sick. So after talking with a lazy manager who played dumb and couldn't care less about what happened we convinced them to compensate us only 20 dollars for several wasted hours and way too much gas, only to be re-scheduled for another appointment 4 days later. I will not be using bestbuy services again.

I had a pre-set appointment for a auto stereo installation, the start of which was already delayed by 30 minutes due to a prior customer taking longer. Then the installer kept stopping his work on my car to help other walk-in customers and taking technical phone calls, thus further delaying installation. For customer service of those with appointments, please do not interrupt the installation to assist walk-ins and phone inquiries. They can wait just like the rest of us.

Bought a isimple blutooth from BestBuy in Avondale, AZ. The installer told me it would be 1.5 hours so I decided to wait. After 4 hours it was finally ready. The lead tech was rude and short. Yelled at the jr. tech in front of me because he quoted a lower price for installation than what he was supposed to. My leather seat now has two 3 inch slashes in it (just bought the car a week ago). Spent $250 on parts and installation just to add Bluetooth and I've only gotten it to work twice.

The installer could of researched the installation better. The original dash was damaged trying to install radio. Trying to use the new bracket. Disappointed on the complete installation. I paid in advance before job was completed.

I called to set up an appointment and the guy scheduled me for an hour before they even opened.. so I had to sit there and wait... now I'm upset.. then he tells me I'm going to need all these other parts that they don't have in stock.. now I'm really upset.. long story short all the guy had to do was tell me over the phone that I was going to need these parts and I could have gotten them online for much cheaper than they ended up costing me.. take it to a stereo shop for the install.. don't let these guys give you the run around and overcharge you.

Instalation was quick in and out. It sounds great overall. The only issueI've noticed is that most of the sound comes from he back speakers no matter how I adjust the fade. Not a problem unless the kids are sleeping in the back and I want to keep listening in the front. Sounds good when I drive alone. Service was good just take the time to make sure you check out setting while you are with the installer.

i had them install my deck..two hours later it stopped working...i took it back to them and he told me to buy a new stereo.i used to get everything from best buy. but it was so bad that i will never go there again for anything

They had a week's notice. Made us come back 3 times until someone who knew what they were doing was there. Then, he showed up 30 minutes late, and after 4 hours the supervisor said we needed to come back as they didn't know what they were doing.