Customer Ratings & Reviews

Service at the shop was terrible. I set up for the first appointment of the day and after working a graveyard shift got up bright and early to get down for the install. Only then to be told that it could not be done. I gave all the details online for the type of vehicle and the current system installed yet he claims that that information was not given to him. After he gave me the run around and several lame excuses I decided to take my car to a Indy and put his qualms to the test. Lo and behold my system was installed 4 hours later by that shop. I will NEVER use Best Buy again and I understand now that Geek Squad is a farse! Complete waste of time!

Took 2 hours to make the reservation since online was not working. Drove an hour to the store and when I arrived, was told that the tech was leaving at that time (not sick, just leaving) and I could leave the vehicle and they possibly could get to it the next day but no guarantees since they were booked up, eventho two other techs were working on a vehicle which appeared to not be BB related. This is the first time I have ever requested an installation. Not real impressed.

Had complete Alpine Stereo Installed in my 2005 Toyota Camry. Installation Tech broke panel clips that he temporarily fixed by using black tape. Installation Tech Stripped a bolt that holds my car seat in place. Did a really sloppy job installing Polk Audio 6X9's, as misdrilled holes were left in the back panel of my car. The panel he broke the clips on as well as the stripped car seat bolt cost me $427.00. Very bad experience with Geek Squad.

Got a radio installed and my dashboard lights stopped working! brought it back and the tech fixed the issue. Took it home thinking i was good to go now, the next day i go to drive my truck, it wouldn't start!!! i dont even want to take my truck back there but this issue needs to be fixed!!!

Terrible experience at Wilmington, NC ..Installers made every excuse why they could not install the stereo I purchased without the pieces of the car being damaged. After doing research watching someone do it on You Tube its quite evident they just didn't want to do the work. Cancelled order Stereo and all parts. Terrible customer service.

Just a deck installation won't do it: You have to pay not only for the hardware, but separate labor charges for the speakers. These costs ended up more than doubling the price. We ended up returning everything for a refund.

I went to the Belmar, CO location to get a stereo installed in my new vehicle. The technician told me the wait would be an hour to an hour and a half. It was almost two and a half hours. He never connected the stereo to the controls on the steering wheel, nor asked me if I wanted it connected. To top all of this off, he disconnected several wires from my car and never reconnected them. This caused me to fail emissions and I had to pay $135.00 in maintenance to have them reconnected. I would highly advise avoiding this location.

It was the worst experience i have ever went through! These guys they have working on my car are complete idiots! I have taking my car to them 5 times for the same install and it still isn't right. Now I have something rattling in my dash which i think is the steering wheel control box that they should have mounted. Don't waste your time and money!!!

I bougt a car radio and followed the instal instructions exactly, but the radio still didn't work so i drive the 50 miles back to the store and all they would do is say check the fuses. none of the fuses was burnt so now I'm stuck with a radio and a 90 dollar wiring harness that don't work. They could've at least made sure the harness they sold me was the correct one. Since there isn't a way to contact a manager directly this was my only choice.

Terrible workmanship, radio moves around, emergency button stays stuck on, buttons not working on steering wheel and I was told they would. Wires ran very crappy, and called multiple times and can’t get ahold of anyone

Tech extremely unknowledgeable. Attitude was very poor

When I took my car in for install, I was given every ecuse as to why they couldn't do the install. It was a lengthy install and they just didnt want to go the extra mile.

Initial install of dash unit left the bottom of unit protruding out at a noticable angle that did not look professional. Another auto sounds installed corrected this issue.

They don't tell you that you need certain parts and when you arrive they tell you "well we have to reschedule so we can order the parts".

bad deal for the person in charge (angel), who did not know how to deal with my problem and refused to do the work on the grounds that he did not have time

I haven't received the redemption email for the key code to validate my purchase. How long does this take to receive it?