Customer Ratings & Reviews

They got me in on time and finished faster than expected. I was asked at every point in my purchase if I had steering wheel controls and always answered no, then the installer showed them to me on the back side of the steering wheel. Unfortunately I didn't take the option and now I regret the decision. They tried, I failed.

All the items I bought worked great for my car radio.

The installation crew at best buy always does a great job. This was the 3rd head unit put in my vehicles over the past few years. They always answer my questions and help get my phone set up since I am not a great electronics person.

I already had the Kenwood receiver and just needed the installation. Unfortunately I had to wait for a new installer to finish training. My fears were alleviated when I got the appointment. The installation was quick easy and my receiver was set up to go. He showed me some basics and I was on my way in an hour start to finish.

The initial hook-up did not call for the radio to be hooked up to the steering wheel controls so we paid extra to have that done. In driving the vehicle home discovered it did not work. That is the only reason for the lower rating, BUT I give the guys who work there an excellent rating - they had no trouble re--scheduling with us - did not give us any problems they are great!!

The installation agent was great. He was very through in explaining how to use my cat radio after he installed it. Also, he was right on time in opening the shop area in order to start working on my installation. He was very careful while working in my car.

Guys installed fast and right the first time.......

I had scheduled my appointment for a stereo installation and right before my appointment, my amplifier quit working. The installer was awesome and made sure everything worked great before I left. He wasn't expecting to bypass the amp on top of the stereo installation, but he was patient and explained everything as he went.

The installation tech was quick and knowledgeable.

The installation was very fast with great service.

this item was installed at Best Buy and the car stero works well

I ordered a JVC receiver with the Geek Squad installation package. The installation was professional, but there are hidden charges that made the overall cost a good rather than a great deal. Included in the charges were expenses for required materials to mount the receiver and a $5 shop fee that should have been included in the original quote since it is charged for every installation.

Great installation looks like factory item in vehicle

I ordered a new stereo for my 2004 Honda Pilot thru bestbuy.com. The stereo I bought offered free installation, which was great considering I was ordering from Afghanistan for my wife. I purchased all of the adapters and installation kit the website recommended for my particular installation and booked the first available installation (which was approximately 2 weeks from then). I sent my wife the appointment information and I thought she would be all set to arrive on the day of the appointment, drop the vehicle, browse Best Buy (and most likely spend more money), and pick up her new ride with Bluetooth without hassle in about an hour. Unfortunately, it didn’t go quite that smoothly. When she dropped the vehicle the technician asked her where the stereo she bought was. Obviously, she had no idea since I made the arrangements. He rudely implied that it wasn’t his job and sent her into the store to track down the items. Nowhere in my order information did it mention she would have to do this. The confirmation email just said, my “In-store appointment items” would be ready for my appointment time. When she finally tracked down the items to be installed, the technician stated something to the effect of, “You know you’re going to lose your steering wheel controls and subwoofer if I install this, right?” My wife (and I) had no idea. If I had known, I would’ve purchased the extra items required for a “complete” installation. I had no idea and was never prompted by the website. It told me I needed other adapters, which I bought, but not those. The tech stated that the appointment was not booked for a long enough period of time to be able to do those extra things. Since my wife was leaving in 3 days to drive cross-country with my daughters to see their grandparents and attend a wedding in this nearly classic (16 year old) vehicle I wanted her to at least have the comforts of being able to stream music to pass the hours and miles. Of course, the next available time they could get the vehicle in was over a week from that date. Luckily, knowing my wife was going to this appointment I found some WiFi in Afghanistan and prepared to help her if she had any issues. When I got her FaceTime call 10 min into the appointment time I figured she was browsing the aisles and wanted to talk to pass the time. I was wrong... She asked me what she should do. I had her ask to see if the stereo would function without the steering wheel controls and subwoofer attached. After finding out, yes it would, I recommended she go ahead with the install, which she did. The technician stated to my wife that she “should’ve called ahead to discuss the installation to make sure everything was set and all of the parts required were purchased.” It definitely DIDN’T mention that in the email confirmation I received or I would’ve told her to call. My wife and I were worried the sound quality would be much less satisfying that the original stereo without the subwoofer. Fortunately, the sound quality from the new stereo through the remaining stock speakers is good enough (great actually) that my wife hardly misses the sub. Since she mainly streams from her phone which connects automatically when she starts the car, she hardly misses the steering wheel controls but still has to take her eyes off the road momentarily to adjust volume or skip tracks from the head unit instead of by instinctive touch of the steering wheel controls. When I return from Afghanistan next year I will likely bring the vehicle back to Best Buy to add those additional functions but I WILL NOT send my wife back there again for a repeat experience. I will rate the Sony stereo separately. Happy wife = 5 stars!

perfect radio for my needs, does exactly what I wanted

Fast service, quality install. Installer was very knowledgeable.

Best Buy installed my receiver and did a great job

Difficult installation in older corvette. Did a great job. Took longer than expected but done well

The gentleman that installed my stereo system in my truck did an excellent job. He was both knowledgeable and courteous. He took time to explain the various features after the install, with a cheerful attitude. He also helped me pick the stereo system, after hearing what it was I was wanting from the system.

Worked efficiently, listened, explained operating the deck post install. Pleased.